What our clients think of us!

No soap

Very good professional

You promptly responded & re-did the carpet which was great. I have waited a week & still there is one small area that was treated for dog urine which still has a slight hint of odor to it. It must of gotten missed with the treatment, which keeps the liquid from wicking back up into the carpet.

Excellent staff. We have interacted with Juan twice. Both times he was amazingly helpful, thorough, and professional.

My carpets look and smell great after you clean them

Clean carpet. Get job done fast And friendly

I was very happy with the way it cleaned. The spots came right out! I'm really happy with
the fact that it leaves no residue.
The technician who did the cleaning was really great! He was very informative, polite, and
efficient.

Quick and easy. We were able to schedule an appointment for the following business day. Great results. Thank you!

My technician was exceptionally helpful as he cleaned carpet in our rental home. I was faced with deciding whether a good cleaning would buy me a few more years of wear or if I'd need to just replace. He spent extra time on trouble spots to bring it up to a satisfactory standard (wish it could have been perfect, but that would be way too much to ask!) Good work, Zerorez!

The carpets look great and stay clean longer. However, the stairs at the edges still look dirty.

Stand by your work. Make sure customer is happy w results

My carpet and no longer smell like kid pee. my whole house is fresher after zerorez. And I love that it is chemical free.

That is doesn't leave a residue behind. My carpet stays clean for a very long time.

I like that I was given details of how the products worked and informed and discussed with me about what spots were found.

There are some areas that have distinct lines where it was cleaned better than in the other spots. There are some spots that look like it hasn't been cleaned at all.

The technician that did our carpet was great, he was professional and respectful. Gave us the information we asked for and convinced my husband the protectant was a good idea to keep our carpets cleaner.

The stairs were not cleaned properly the first time. A different technician had to come back for a second visit to clean them.

There is nothing you can do now.

carpet looks and feels clean. technician seemed knowledgeabe

Better schedule management. I made an online booking. There was only a 2-4 pm slot, no later slots. The guy didn't show until 4:30-4:45, but it was because of previous appointments going over. Not sure if there's anything to be done about that but that was the only issue with the cleaning.

Lack of soaps and quick drying.

I like the fact that your staff called with a reminder of the carpet cleaning appointment, and called to let me know when the cleaner would arrive at my home. Jared was the technician that cleaned my carpets, he was very professional. He explained what needed to be done and why.

No odor

I felt the serviceman was very knowledgeable and answered all of my questions. He came exactly as anticipated and did a great job - very professional and thorough. I think his name was Gonzalo.

Thanks for making our carpet look so great.

Very clean carpets that dry quickly. Great technician.

We have been able to get out spots on the carpet that were not removed by your service. The tile cleaning you did left darker grout close to some of the edges - suppose that means the edge was not as clean. Perhaps we just expected too much. The bottom line is that we were rather disappointed once the carpet was dry and you could really tell what had been achieved. Your technician was good but we ended up feeling that perhaps the job was too big or that he went too quickly to do a better job. The area rug cleaning was also disappointing. We are not expecting you to do anything to address our issues - it could be our expectations and not your work.

The technician was amazing!
But I was under the impression that I would receive a call between 1230 and 130pm giving me a more definitive time. I finally called the office at 230. I was disappointed when the office told me that our technician was help up because another customer was late and I in turn the technician wouldn't be to my house until way after 5. I was thankful they found a different technician to come out. He was very helpful and it took him about an hour. The only other problem I had was I was quoted 131$ and was charged 161$ plus the pet and disposal fee. While the tech I would give a 10 the company maybe a 5.

On time, good work

As far as the products, we love that there is little residue and not a lot of wetness. We also expect great performance from the high alkaline water that you use to clean with that pulls more of the impurities out of the carpets. As for the service, we had a wonderful technician, Brian. He was positive and cheerful and we appreciated his patience in answering all our questions. He was very careful to especially groom a couple of hard spots where he gave extra attention, but didn't leave the carpets wet or soggy. It was a pleasure to have him in our home for his professional attitude and happy nature made our experience a great one. I've already recommended you to my sister who saw my new clean carpets and is ready to have Zerorez clean hers! Thank you Brian for a great effort in our behalf!

See review I just left on the other link (we had two houses cleaned on the same day, and I just left a review for all of it on the other link).

We have used Zerorez exclusively in the past for our main home and rental homes, and always had a good experience. This time however, for our main home at 2445 S Huckleberry Ct., Heber City, Utah, I met the technician at a rental house he was doing first for us, paid him for both houses (gave him a $20 tip) and left him to do his work as I had to get back to my office. We had two houses done on the same day this time. We paid a lot ($345) to have the whole house above that we live in cleaned and the protectant applied. Most of the bedrooms and a couple of other rooms, he would only be able to do the traffic areas, since there were queen/king size beds, dressers, and/or other big pieces of furniture that we were not going to move. He called me to say that the family room area would have to count as two areas, so we took off a small living room area that really wasn't dirty to begin with. When I came back at the end of the day, the carpet in the family room didn't look a whole lot better than before he cleaned it, unlike past experiences with Zerorez where the carpet is noticably cleaner (the carpet is polyester and is only a little over 2 years old, and wasn't super dirty or worn to begin with). Also, I'm guessing that he forgot to do the master bedroom closet area (it is only about a 6x9 area to actually clean and we had it cleared and vacuumed, but he didn't clean it). I hope that he simply forgot it and didn't choose not to clean it because in his mind it was a separate area, especially when he couldn't clean about half of the square footage of the bedrooms because of the furniture - so the actual square footage in each bedroom that he cleaned was about half of the square footage of the bedroom, so there shouldn't have been a problem with cleaning the small master closet area even though it is separated from the master bedroom by the master bathroom. Anyway, we've always had good experiences with Zerorez unti now, but if this had been our first experience with Zerorez, we probably wouldn't return as customers. Not sure what we're going to do in the future.