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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing I can think of.
We had a couple stubborn stains. You came back not just once but twice to be sure they were all gone. But you came back at no charge!
I'll be calling you when it is time to clean carpets again!
BTW. The stain protectant has already saved us a call or two (even chocolate on a light carpet).
Thanks!
Prices are still high
My main carpet was not particularly dirty, but my hall was VERY dirty.
Your workman said the hall would continue to look dirty because it was worn. After he left, I got some towels and a squirt bottle of carpet cleaner because I couldn't believe it should look as bad as before it was worked on. The area was about 3'x 8'. The towels were dirty until I had used eight towels. The young man who came is a delightful person, and I don't wish him negative consequences...just more training.
They were on time.the product cleaned the carpet very well.Kelly the technician was informative about the procedure he was neat & tidy in appearance the product dried. quickly & did not leave a residue and I would refer you to others. Thank you. Name removed
Well to start off the technician was an hour late. Also based on my experience there was something very suspicious happening. After I called Zerorez and questioned the technicians whereabouts she was unreachable by telephone. What was even weirder was that the vehicle she was driving was located three blocks a way at a gas station. When she finally arrived she had a neck tattoo. I don't mean to judge people with neck tattoos because she seemed like a nice person but.. it's a neck tattoo. What's your impression of a neck tattoo? While I was showing her around the house someone kept calling her. She must have received a dozen calls within a few minutes which she just ignored. I soon found out that the person that was calling her was her boss. Maybe she ignored them because she was being polite but maybe she ignored them because she couldn't answer for her absence. She also made some pretty weird noises going up and down the stairs almost like she had trouble breathing. It is possible she had asthma but considering all the other things we thought she might die while in our house. I unfortunately didn't feel right about going to work while she was in the house and arranged to take the day off from work. She was replaced by another technician and sent home for food poisoning but my guess is she had ingested some kind of illegal substance at the gas station and wasn't feeling well. If it was just food poisoning then my apologies. We just didn't have the ideal carpet cleaning experience. If I knew for sure the woman was on drugs and was in my house I would have given a big fat zero for how likely I would be to refer a friend to zerorez.
Professional and speedy
I received a coupon for free two hours of house cleaning. When I called to book it I was told I would have too pay $65. in order to get two hours so in fact the coupon is deceitful. I think thou should cut your toes with then or get them to honor the coupon.
I don't really know if you could! I don't really have anyone to compare you to. I just know that a lot of our high traffic areas were pretty bad in a few places and they didn't come clean. But our carpet has been down for many years and it had never been cleaned! The majority of the carpet does look and feel cleaner, I don't if there are any more steps that could be taken for troubled areas.
Zero residue. Our architect and one other person recommended your company
when taking off the vent covers they weren't attached tightly and the some of the dust from separating the vent covers from the wall wasn't cleaned up. My husband wanted a receipt. He wanted a brake down of the service.
Carpets looked great and feel so fresh and clean.
We were very pleased with the following:
The respect for our home and furniture shown by your technician, Isaias Melchor.
Excellent service demonstrated by Isaias.
A desire for complete customer satisfaction shown by Isaias.
Left our carpets the best ever since they were put down.
Tile did not look clean- I had to scrub it down myself. Did a really bad job on the stairs, and left too many spots everywhere in other areas. I have used you guys before and never been disappointed until now.
Very friendly. Easy to schedule and very willing to accomodate. Thanks.
They did a great jobs. The boys who came out to my house were very kind and very professional. I only have one complaint and it's my carpet is still tacky in a couple of areas I paid a lot extra to have pet stains removed and they still smell like per urine. But the rest of the carpet looks beautiful.
Friendly, helpful technician!
Zerorez got areas of my carpet clean that other companies struggled to clean.
The technician made sure I was satisfied. He willingly went over all of the spots I thought needed it.
No soaps or chemicals, no residue.
Very responsible, your technician was very good
Technician was efficient and friendly. He got the job done on a few hours. Carpets look great!
My carpets we cleaned nicely and quickly
Great service, and clean carpets
I don't know. The brown spots came back again but maybe less than before. I don't have any idea what it is, but probably not your fault.
Prompt and efficient.
Our carpets look amazing every time they clean them.
Your technicians are friendly and do a great job