- Phone: 801-288-9376
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based on 34877 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The steps look much better after the return visit. The couch however is still streaked.
Your technicians were very thorough and professional. Our carpets look great! We will definitely use your company in the future!
Timely! Courteous!
Prompt, professional, honest.
Always amazed at the great job the technicians work magic on the carpet.
The carpet dries quickly and there is zero residue. Other commercial carpet cleaners we have used dry very slowly and the carpet doesn't seem as clean.
I like that the operator explained the process and didn't rush the job. The carpet though over six years old cleaned up quite well. I knew there were places that weren't ever going to look new because of an old bleach spill. That being said, I was pleased with the job.
Carpet is not crunchy after drying-technician was very professional in his words and actions-carpet looks great after cleaning and did not take forever to dry!
Great tec. Carpet looks wonderful.
when done carpets look and feel clean
My carpets cleaned up well and I like the results. In setting up the appointment we wish we would have been told about the additional fee for pets ($50 per room in addition to the $33 per room cleaning fee) and also it was not discussed that if we had backed out of having our carpets cleaned we would be charged $109.00. So what we though we be a total of $145.00 turned into $350.00.
Getting my dirty carpets clean and they stay clean constitutes a miracle
Eco-friendly
Love Zerorez
The Web sight is very misleading.
All of the pet stains and including g a grease stain were completely removed. I also like that no harsh chemicals were used!
The carpet looked better than any other cleaning service.
Great service, timely and very professional employees
Thank you zerorez for a job well done!
Our service technician (Angelo) was prompt,
kind and courteous. Angelo explained the zerorez
process of cleaning carpets before starting, (most
companies don't explain much of anything anymore).
It's been about 10 years since the last cleaning and
Angelo was very thorough in his cleaning, we are very
pleased with the results and will definitely use Zerorez
Again.
Very professional from start to finish!
Thanks Kathy (Office personnel) helping us get started.
Provide clearer price quotes on your duct cleaning, but does describe the cleaning, the protectant, etc. Your website doesn't have duct cleaning prices. When I called, I was quoted a price of $350 (during two different phone calls) for duct cleaning, and given information about the cleaning process. It wasn't until the technician was at my home that there was any mention of an extra charge for the protectant. I would have liked to have that information up front so that I could make a more informed decision on the cleaning process.
No soaps.
The only reason I would not give a 10 is the expense.
They leave no residue. It smells nice and looks great!
The gentleman that came to our house was polite, informative, and fast! No dark stains were left on 10 year old carpet! (And yes I have a dog!)
We were VERY pleased with the service Tim Webber gave us when he cleaned our carpets. He was very efficient and and kind. The carpets turned out BEAUTIFULLY.
Thank you Tim and Zerorez for the great job!
I like the results from cleaning and you always have polite people doing the work.
Clean
I have used Zerorez for years, so the same living room space that was always determined to be 1 room was now determined to be 2 rooms at an extra charge. I have a 2 1/2' x 8' runner piece of carpet that I had to choose between it or the carpet being cleaned. So I'm left with a 2 1/2' x 8' carpet that went uncleaned and the difference between the cleaned area and the spotted, uncleaned area is obvious. You couldn't clean an extra tiny space after spending just under $500! The parts of the stairs were cleaned that you walk on, but a couple of the stairs had stains on the part of the carpet that runs down each stair and it is at eye level and very noticeable.
I've always referred you to friends and family (I just did 2 weeks ago) and you've gotten a lot of business from me, but it is questionable if I will refer you in the future.
Time expectations
I was a little surprised that the Tecnician wasn't able to or just didn't try to remove a coffee stain from one of the rooms he was cleaning. He did say that coffee stains were difficult and that they don't come out. I find this a little odd since your company has been cleaning my carpets for some time now and have away gotten stains outnthatnare far more serious than coffee. The house that you cleaned is my son and daughter in laws and they were a little disappointed, especially since I paid the $200 for the cleaning.