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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was pretty pricey.
They are very polite and they work hard to keep us up to date as to when they will arrive . Corey was our technician. He was extremely polite, hard working, thorough and very informative on cleaning options,and for future techniques to keep our carpet cleaner for a longer time. We really appreciated his advice and hard work.
The service overall should get a 10, but because I paid extra for the Benefact product, it turned out I was disappointed with the results. The cleaner, Connor, asked me to smell the mattress to make sure I couldn't smell the urine odor before he left and I could not smell it until it dried and I can still smell it. But it is better than it was and Connor was the best. I would recommend Zerorez. Service was the best I've ever received!
Thoroughness!
Technical went above and beyond what I was expecting and worked harder than the other technicians that have come and cleaned my carpets. The last technician was done in half and hour this technician took an hour and a half and did a beautiful job.
I like how the carpet wasn't crunchy afterwards.
I appreciated the hard work of the technician. He was very meticulous.
We recently had our carpets cleaned it's only been about 30 days and the carpets appear as if they had not been cleaned at all.
Cory was knowledgeable and explained the processes.
Dries fast, not after smell, prompt service.
Substituting/swapping areas. In the past if I had a 3 room special, I could have them clean 2 rooms and then a small hall and 4 stairs in place of the 3rd room. There was no wiggle room this time.
Also, I was promised a certificate for 2 hours of housecleaning. They said they were out, and one would be mailed to me in a few days. I hope that actually happens.
I wasn't informed of the extra charge for pet treatment before I was charged. I called and you have me a refund so I'm still happy. Just wish the tech would have been more up front
I appreciated the information they gave me ahead of time explaining how their products and services work. And I couldn't have been more pleased with the the timely and friendly service of Reece amd Austin!
I was very impressed with the end results, they were like old to new looking. The guys worked constantly and were serious as they worked.
The products are great, but your service guy (Luke) was amazing! Very friendly and we really appreciated his hard work.
No harsh chemicals are used
I wasn't happy to have to pay at least $150 of your services to come to my house, the main reason that I wanted to have my carpets cleaned was that my daughter had been having accidents in her room and I didn't know that I'd need the Pet treatment in order to get the urine out of the carpet. I'm pretty annoyed to have to pay more money to have the urine taken out of the carpet that I just had cleaned. The technician also didn't seem too knowledgeable when I asked questions about carpet care. Maybe you should relable you pet care option so that's easier tI know what you need.
Even when I think my carpet is so beyond dirty and doesn't have a chance of looking new again, you guys always prove me wrong :)
Great technicians and great service!
scheduling and confirmation of scheduling and updated time of arrival notifications
Conner was very professional. He was great to work with. Our Carpets look great thanks to Conner.
No Residue left behind, Carpets left feeling clean, and Tech was extremely nice
The technician and his knowledge
You are efficient and professional in every way--from the service as well as making the appointment. Thanks for doing a great job!
Technician was amazing. He explained everything really well. My carpets are clean !!!!
I liked that the technician spent so much effort in really getting my carpets clean. Very diligent and did a GREAT job working on our carpet.
Not sure! Could have checked "10". I have used Zerorez once before and have recommended it to everyone who has asked us about our carpet cleaning.
a very good product. great techs. Did an amazing job on my home carpets.
I like that you don't use harsh chemicals or detergents
The techs are very professional. They also did a very good job for us.
Name removed