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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning staff and phone support are very nice and easy to deal with. The cleaning took much less time than I had anticipated and it looks great! Kudos to the staff member (I forget his name) that cleaned my house, he was very friendly and professional. I hope he gets this feedback!
My carpets look great. Quick and easy cleaning.
Angelo and Ravyn were very professional AND very helpful. They worked quickly and did a fine job. I liked the demonstration about the empowered water.
Always gets carpet very clean.
Very professional techs. The carpets are so clean and stay that way longer
They were quick and ontime. The product didn't leave a bad smell. They were careful with my walls and plugs.
Not have your workers give me a sales pitch on your extended products.
Stick to your quote and not charge more once the tech is there than the price given on the phone.
I felt like I was given a rough estimate over the phone of the cost, and then when they came I was talked into buying way more. There were some pet stains, (not exactly stains because you could only see them with a black light), and they cost a fortune to clean!! I wasn't expecting to pay over $800 just to have one level of my house cleaned. I had huge buyers remorse after. My carpet is less than one year old. So it was really disappointing to pay so much.
The carpets seem very clean and the technician was efficient and friendly. Gave us a good demonstration about the water that is used to clean the carpets.
everything
Quick to respond and technician was friendly and did an excellent job!
Zerorez actually cleans the carpet.
Our cleaner was so nice and friendly. He did a great job getting all areas we pointed out clean.
I like the fact that you don't use any chemicals, the carpet dried quickly, the technician was helpful and knowledgeable, and that he was able to remove those really tough stains. My carpet looks awesome!
I like the fact my carpets are clean without being soaking wet. The protectant keeps them cleaner longer and that they tend to be as plant if not cleaner than when other companies have done my carpets. I recommend them highly.
The technician worked very hard and helped my concern of getting stains and things out of the carpet. I hadn't had a great experience the last time Zerorez came to my home and he made sure that I felt confident in what he was doing.
Did a very good job. Cleaned one area that all most brought the original color back to carpet, carpet is 35+ years old. Cleaned recliner and made it look like new. On scale of 1 to 10 ten being the best I would rate the job at 15 a lot better than i thought it would be. My sister recommended Zerorez. The job was for my Dad, my wife looked at job and know wants to do the carpet in our home.
Thank you
Russ Last name removed
Both seem to be consistent and effective so far! But I can't remember the exact amount they put on my American Express card. Can you send that to me, please?
Friendly and professional
It stays cleaner longer!
I like that your company does not use chemicals. I also thought your office staff and technician were very friendly and professional.
I have used your service twice now and I will never go back to any other company. That is the truth.Your guys are helpful and great to work with but the cleaning of the carpets and length of time they stay clean is absolutely unsurpased! I have already and will yet again recommend your service.
It leaves my carpet so soft, and it is actually clean.
Jeremy did a great job on my tile.
prompt, friendly, and did am outstanding job. thx
Technician was knowledgeable and efficient. Carpets dried quickly, look great. Great price for the service.
It would have been nice for the job to be done right the first time. My wife said there was a training of one of your new service employee. That is probably why this situation occurred.
Service professional that came to my home was very professional, clean cut looking, articulate, and knowledgable. This was very refreshing after dealing with quite a few subcontractors in and out of my home for the past few months that you might call "sketchy" in all those areas.