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based on 33509 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was great and the carpet looks good. It would've been nice to have an accurate cost before they came. Some of the rooms were slightly larger than 200 sq. ft and it doubled the cost for each room. I don't think that's right. I think if the additional square footage added up to another room, then charge me for another room...not three rooms. My bill we $100 more than anticipated. That's not right.
Very nice customer service. Very pleasant. Did a wonderful job. Very pleased with the results. I will talk to my family and friends and tell them about your service.
Your advertising and billing is deceptive, and your response to our inquiry was almost combative. The invoice indicated that you cleaned 3 rooms (for a total of $99), in addition to an additional landing @15. You only cleaned 2 rooms (plus the landing, which is 4' X 8'). Upon inquiry (by phone) we were told that our rooms were each over 200 square feet, which is absolutely false. The living area measures 174 square feet, and the bedroom area cleaned was much smaller than that (since most of the area is taken up by the bed, two large dressers, two large chairs, and an etagere. The individual on the phone said that you consider the entire room, even though most of the carpet is not cleaned. We have used Zerorez for MANY years, and have never have experienced this type of pricing, nor the argumentative response and attitude by employees. We are aware that there are other Zerorez franchises in the area, and we will be using them in the future.
A very dirty carpet looks very nice. On time for the appointment. Carpet dried in a very short period of time.
My carpets are so clean!! I was amazed at how clean they got them. The technician was very nice and answered all of my questions. More than i expected! Thank you!!
Good customer service. Go
Got most stains out.
Not disappointed, but did feel like there was no differentiation between competitors and that the price was expensive.
Arrive on time. I was the first appointment of the day at 8am, but the technician arrived after 9.
Some stubborn spots could have used some type of scrubber.
Great customer service and communication, online booking, my clean carpet!
The pet kid took the smell out of our carpet and made my carpet look like new!!!
I was so happy to see how clean my carpets got without harsh chemicals.
Very prompt this time. Good communication.
The sales lady flat out Lied to me. We I asked if I can use 2 of my cards that are worth $50 each, and when they are all done, and then they tell me I can only use one of them. I don't mind either way, I still would of used you but now I have no interest anymore because they flat out Lied. The worker did a wonderful job, I don't like to be lied to know. I have 5 other rental properties I was going to use you on, but she lost my business. Really sad
Tell the customer upfront that the extra charges (pet stain disinfectant) would be for each area instead of letting them believe the $50 isfor the entire cleaned area and then charging that additional amount for a short hallway.
Great Customer Service
The technical way that the carpets are cleaned that leaves them without that stiff feeling and so fresh. The technician, Cory was very good about having me check the areas after they were done and make sure they were done well. Very efficient for the amount of carpet we had cleaned
I like the fact that it's clean and green. I also like that there isn't a ton of water used.
Removes soap residue and nice smell
How well the carpets are cleaned.
water only
The carpet looks great and the technician was very professional.
Liked our cleaner. He was pleasant and worked efficiently. Carpet looked much better when he left
Fast drying time
Your technician did a very thorough job and was dedicated to having us 100 % satisfied.
We like how quickly the carpets were dry and we could put our furniture back.
Our technician was very helpful.
Carpet was quite dirty but it took a long time to dry out. Edges around bathroom walls were disappointing but maybe because they were very soiled.
You were on time, went right to work and did a great job. Thanks.
They do a great job and are friendly and professional.
great job from start to finish