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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Derik was very friendly and fast! Our carpets look great! We will definitely refer our friends and family!
Technicians were very helpful, professional and we felt very honest with us
Great customer service
your workers do a thorough job, they are polite and respectful and want to make sure you are satisfied. He worked very hard to clean my couch that has a white background. Thank you
Excellent
cleaning was done in a timely manner
Our technician did a fabulous job!
After cleaning, the carpet looked terrific. I was impressed by the the new machine(the detangler?) which left the carpet looking "fluffy". I appreciated your technician, Roy Alltop, explaining to me Zerorez's process of cleaning,and answering any questions I had. This is the third year we have used Zerorez, and you just keep getting better! We have recommended Zerorez to several of our neighbors, and they have been pleased as well.
I appreciate that ZeroRez is competent and trustworthy. They are all-around the best company I've worked with.
Fast, quick, knowledgable, friendly. Very clean, and dried quickly.
It cleans the carpet without a lot of chemicals.
I had two wool rugs and a loveseat cleaned. I think the rugs turned out ok but the loveseat is very disappointing. We noticed right away some big spots on the seat cushions and arms but wanted to wait until it was fully dry to see if it looked better. It does not, my husband even thinks it looks worse than before we had it cleaned. Not only were we very disappointed in our loveseat but the van left a very big oil stain in our driveway.
The technician was great! He was on time and worked hard while he was here.
Roy was AWESOME. He did a great job and was interactive telling us what he was doing and the outcome.
Less residue and thorough cleaning
Roy did nice work for us.
Great service. The technician was very nice, helpful, and professional. He was able to get a few stubborn stains out of the carpet and it looks brand new!
Good Service and cleaned carpet well.
My carpets look much newer after being cleaned by Zerorez. I know it has extended the life of my carpets by years.
Prompt service
Fast, friendly, good price
I like that you do not use harsh chemicals and my carpets aren't being "soaked" to clean them.
timely appointment and qualified representative!
We had the grout clean and sealed in our two bathrooms. In one, the sealant was not cleaned off the floor and in the other, the edges remain dirty - in spite of requesting extra attention on them. The tech was reluctant to even try to work on the edges.
Also, when the techs first showed up, their hose left a glob of residue from a previous job on our front door step and mat. I was told they would clean it up just before they left. The mess was not cleaned. I wiped things a bit but there is still residue.
The overall carpet cleaning job appears to be your normal great service. We're just not as happy as we've been with your techs. We were made to feel like we were imposing on them to aim at a detail we thought needed a bit of attention.
Very thorough job, and Very clean!
on time, efficient, dries quickly
the techs were friendly and knowledgable
The technician was very professional and the job well done. I liked that there was no odor and that the carpets dried quickly.
Loved how it turned out
I was so impressed with Ben May, his professionalism and friendliness. He did a beautiful job on my carpets, and I am very pleased with the results. I will heartily recommend ZeroRez.