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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a problem with my initial cleaning and everyone I talked to about re-cleaning the streaky areas was very kind and helpful. Thanks for taking care of your customers!
Our tech was wonderful. He made the service exceptional.
We were very pleased with the service that was provided. The tech was professional and thorough. He was also attentive to detail.
quality work, professional workers
Traffic patterns were still quite visable.
I like the fact there are no harsh chemicals used in the cleaning process.
Clean carpets
Our carpets were the cleanest we have seen after your service. Your people were very helpful and did the great job.
Our technician was friendly and competent. We appreciate his attention to detail and willingness to share the details of the service.
I like how clean you are able to get my carpets without chemicals and how fast they dry. I have been using you guys for a while now. Your prices are a little higher than other companies I've used, but it's always been worth it until this time. My living room and family room almost look worse than before they were cleaned. I have perfectly straight lines of dirt now going both directions. It's like clean squares with dirt borders. It's frustrating.
You got the job done in the time frame given.
Lower prices for smaller rooms
Zerorez has been great. Clint is awesome, efficient and on top of our needs. He has been great to work with. Because of him I highly recommend Zerorez.
-Cindy
the effort made to make the client satisfied with all aspects of the process. the young man providing the service was knowledgable, polite, and made sure all our concerns were met.
No build-up detergent. Helpful and courteous carpet cleaner serviceman. Information given ahead of time of the procedure and allowing time for us to ask questions. A negative comment is that we live in a condo community, and sometimes we may not have enough areas to clean so the amount would be under $100...so therefore I wouldn't be able to get the $25 a room deal. I feel like no matter how little area that needs to be cleaned, that we should be able to get the $25 deal. Thank you for the service re received this time.
I like that it doesn't smell like chemicals and it works. My stains are pretty much gone. The technician who came to my house was very polite and was very thorough. I'm very with the resolutes happy!
Carpet looks great.
Our floors look great and the Stevie was fast and friendly!
The carpet felt amazing after being shampooed.
Joe was an excellent and hard worker. My only complaint is that in a difficult area of carpet that are some new stains that were not there before. I am sure it is because the carpet is old and was quite dirty. Is there a way for someone to come again and see if there is a way to remove those stains? Otherwise, things were well done.
I appreciated the professionalism of the men who came to our home. Very thorough, very efficient, and very personable.
Ben..your service technician is a very good good tec..easy to communicate with and does his job well..
Ben was very thorough and explained my options for sealing. I went with his recommendation. He did a great job and I will ask for him again.
Not disappointed, but it was so expensive!!! I have a tiny house, most rooms are 10x10 including the front room and it was $553 for the cleaning and 90% of my upstairs is hardwood!! A whole house price would certainly bring me back. Also, two area rugs very expensive to clean. Same carpet as bedroom, so why $60 to clean? I love your service but put it literally me in the poorhouse!!!
Lower prices
The carpet cleaners were over 3 hrs. late due to the client prior to me adding on many services. I had made plans for the afternoon which I needed to cancel because of this. A courtesy to me would've been to contact me as soon as they knew about the delay versus waiting until the "scheduled" time to update me. I might have had a chance to reschedule my afternoon appts.
Professional, yet personable. Quick-drying.
How clean the carpet feels and how fast it dries!
So far the carpet looks beautiful. We're HOPING the black grease spots don't rise to the surface again! The technician, Isaias, was most pleasant. We so appreciated the care he took to cover his shoes and how quickly he worked—and we appreciate his leaving coverings for us to use until the carpet dried.
Fast, Friendly Associates, no residue left behind.