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based on 33738 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The no chemicals and the service technician was very accommodating.
For one, I love that the guys are on time and explain everything. Second, they put little booties on so as not to track dirt throughout the house. They were very nice and their work is done accurately. They do a thorough job.
The price is to high- when I started using zerotez it was way more reasonable
Appointment was set up quickly and no waiting for the service.
Schedule was easy to set up, appointment setter was very knowledgeable and patient. Cleaning technicians were awesome! Courteous, knowledgeable, and friendly! Our carpets look amazing, and the whole process was quick and anot overall pleasant experience!
Your employees are always prompt and courteous. They work hard and do a thorough job. They always ask if I am satisfied.
Carpets come out looking like new!
Very professional technicians and my house always looks amazing when they are done. This time I did some furniture as well as my carpets and Wow! Looks brand new!
Everything gets cleaned so thoroughly. The rooms in my house smell really good.
Your technician was very friendly and knowledgeable about your service and product. He was quick and attentive to all details. The carpets looked great and feel clean under my bare feet
Ben, the technician was very informative as to what he was doing to clean different types of carpet in our house and did a great job of cleaning and applying protectant. He also did a great job on the stairs to get out some tough stains from grape punch that was spilled.
Young man was professional, efficient and friendly. Cleaning was Great thx. Greg
great cleaning and customer service.
They got my carpet looking clean and my house smells better. They did the pet treatment and I am relieved to know that they pull all of that out of my carpet.
I liked how he explained how it all works and gave me tips for the future. The carpet looks great.
Isaiah was friendly, fast and did an incredible job!
The email I was sent to confirm the appointment said that zerorez has a goal to have carpet dry in 2-4 hours by using fans. No mention of that was made to us at the time of service, and no fans were provided or used. The email also said to contact zerorez immediately if it takes more than twelve hours but no emergency contact info was provided.. Ours took at least 8 if not more to dry
after waiting for the carpets and floors to dry I noticed that corners were missed on the tile floor and he didn't move a bed in one room, the bed was the only thing in the room I have a large spot in the center of one room that was missed, My brother who was home ask him if he could help move any thing. The young man told him no he was fine.
Really fast!
Promptness, professionalism of the service rep, cleanliness of the carpet afterwards. Overall a great experience.
Always professional and quick. No hassle, I set up everything on the web and a couple of phone calls for timeframes and I was done.
The Zerorez technician did a very good job. He was friendly, helpful, and knowledgeable. He did a very good job in a short amount of time, and was able to get all the spots out of the carpet, other than some of the highest traffic stains. We are pleased with his work. It is also nice to know that there is no residue to attract more soil to the carpets. Thank you very much!
Matt did good
The actual service was great, and our technician (Eric) was efficient and friendly. My issue was as follows: when I set up the original appointment time, I said I preferred afternoon, because I have a 5 month old baby who's schedule we have to work around. When you called 2 days before with the confirmation, I was told to expect a call between 9:45-10:15 to know when the technician would be coming. I returned the confirmation call and expressed my concern about needing a later appointment, to which I was reassured it would be later than the 9 o'clock hour and told that they would make a note about us having a baby we were working around in the system. The morning of the appointment, I set my alarm to make sure I would be able to answer your call when it came, only to find I had missed 4 calls in the 8 o'clock hour. I was stressed with the impression that we would maybe have to miss our appointment after moving all of our furniture. Thankfully, Catherine was nice on the phone and told us they'd fit us in after the location that had originally been scheduled after us. This could have been a bigger issue than it was though, because even without getting our confirmation that Eric could come earlier, he came to our house, knocked and rang the doorbell (which thankfully we have muted). If our baby had been woken up by that, or if we had been woken by him, there is no way we would have been willing or ready to let him come in without notice. Under no circumstances should your technicians just come to a house without confirmation from your customer, especially when they have a note in the system about having a baby.
Technician was very professional and went out of his way to meet my needs. He was excellent
Knowledgeable servicemen, and system both cleans and is kind to my variety of carpet types. Also get hard stains out, i.e., rust.
On time. Product cleans well. Pet treatment works amazingly. Friendly staff who is knowledgeable about products and services.
Very good service. Very good at communication. Job well done.
The carpets are so clean and look wonderful for a really long time. Thank you Zerorez.
Ben was very courteous and professional in his performance of the task at hand. And, he did a very good and thorough job of cleaning all the tile areas.
We are very pleased with the entire process.