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based on 31130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was knowledgable and helpful. Cost is affordable.
Apparently there is nothing more you can do for me.
The guy... maybe his name was Zach... he has done our carpets these past two times. He is quick, friendly in a genuine way, and does a good job.
The carpet dried very quickly. The technician was friendly, professional, and relatable
Jonah, the person that provided the service, was very good. He knew what he was doing and he did it very well, our carpeting looked good as new. Also he was a great person to talk with. He made the entire process very enjoyable and we appreciated his expertise and his conversation. If we were to rate him it would be a 10+.
Love that there is no residue, loved how friendly the staff was!
It was a great experience. Your servicemen are professional and did a great job keeping me informed on what he was doing and what needed to be done.
they're good
Your commitment to doing the job right
The technician that came out and cleaned my carpets was so awesome… I've use your resin the past and have never had such a good job done… I think his name was Dan
He was kind of an older guy but was so thorough and really took pride in his work… He was so knowledgeable about what he was doing and you could tell he really was dedicated to making sure customers were taken care of
Following through with customer issues!
I don't know that I am disappointed but not 100% satisfied. I feel overall the dirty traffic areas are lighter and that is good but. There were several small stains that don't look any different than before except now a few of the small stains are actually crusty feeling so I wonder really how well the system works on stains. That said the guy who did our carpets was very professional and explained everything and answered all my questions. He was awesome! I guess my husband and I are weren't wowed.
The carpets stay clean for a long time and the workers are professionals!
The carpets were so clean!!
The tech guy, Jimmie was very efficient an dI'd the work quickly. The carpets were completely dry by time we went to bed which made me very happy.
9
This was the first time I've had this done. Overall I'm happy with the results. My carpet down stairs still shows a stain out of the wear pattern, like it wasn't pretreated. I was surprised how wet my stairs were; REALLY wet. I'm happy with my clean sofa but one cushion shows a few stains still, again probably not pretreated. I also found it amusing that he stated his tank was full and if he could dump it on my lawn it would save him time but he'd still have to charge me the fee so he'd give me a deal on the carpet treatment. Really? How is it not standard procedure to empty the tank before you get to the next job?
non toxic and no yucky soapy residue on carpet
The technician (Jeremy) was very courteous, professional and thorough. However, I expected the cleaning process to be more effective than it was. There were several higher traffic areas that did not clean up as I had hoped.
There are still rough spots that did not get cleaned in the middle of rooms and near beds where he sprayed
The cleaning with no chemicals. Reasonably priced, especially with coupons. Men took time to explain and show me the results.
I was satisfied with the technician cleaning my carpets, he did a very good job. However, he did not protect the corners of my walls/baseboard trim and every single corner that he dragged his hoses around is scuffed up or scratched. I just remodeled my house less than a year ago so all the wall corners/baseboard trim was in perfect condition. I will now have to paint every one of the corners to get rid of all the scuff marks and scratches. I have had my carpets cleaned by another company a few years ago and they put plastic guards on every corner so their hoses would not damage my corners. Your technician also took a pretty good chunk out of one of my new door frames and I will have to fix it as well. I am in a service industry that has installers go into peoples homes to perform services but we always protect the customers home from damage. With some simple plastic guards to go around all the corners, I would have been very satisfied with everything but now I am very upset that my home was damaged so badly, especially since I just spent a lot of time and money to remodel it less than a year ago.
Great service and carpets stay clean longer
My carpet is actually clean! I love that there are not residues left (I have a crawling baby). The technician that came out was very professional, thorough, and took the time to address my individual concerns. He listened when I told him what spots I especially wanted cleaned and showed me them when he was done. Excellent customer service, thank you!
1) The spots I pointed out to the tech still looked dirty when finished.
2) There are lots of wrinkles/bubbles in the carpet when finished (It's so bad that I will probably have to ge my carpet stretched)
3) In one corner of the bedroom the carpet is now pulled off of the tack strip. I can't fix this myself, again I will have to call in someone to fix it.
The two gentlemen who came were very nice and willing to help me out by explaining the product and what they do.
I like knowing that they are safe for my family and help our home stay clean.
Super fast appointment, availability, showed up on time, very professional and pretty quick!
Good quality
No residue is left. Carpets dry quickly.
Cory was very friendly and professional. My tile is clean now.