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31138 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The dedication to performing a very good job.
I really like the carpet cleaning services and have recommended you. I have some questions about the tile cleaning, was it supposed to only be the grout or should the tile surfaces also have been cleaned?
The process actually cleans!
I was so impressed with Juan yesterday. We had so many stains and nasty things going on. I honestly wasn't expecting that he would be able to get the carpets as clean as he did. He was so thorough and really worked hard, yet he was somehow able to work very quickly. Next time my carpets need cleaning I am calling again and asking for Juan. Thanks so much for doing an incredible job:)
Nice workers and I like the tile cleaning.
Cleanliness of our carpets and tile when finished. Service provider was very kind, knowledgable, and speedy. I like that there isn't much odor and dampness fades quickly.
Excellent attention to details and professional conduct
Great
There were many problems with the scheduling. It was frustrating. They did not call when they were supposed to and did not come when they were scheduled.
The guys did a great job but my carpet was way too wet. It took about 15 hours to dry.
Brian the serviceman called before he came and did a wonderful job he was pleasant and worked at fast pace. The carpet looks great and my stone entrance way. I would recommend your company and Brian to my family and friends
The service tech eric johnson did a great job explaining our options when he got there to be sure we received what we needed
Clean and personal service representatives, guaranteed satisfaction promise, and the great way my carpets always look after they have been cleaned. I have been using ZeroRez for many years and continue to come back.
I like that you only use steam. I don't like a lot of cleaner and scented materials because the carpet never feels clean when those are used. I am happy with my results.
Once the carpet dried, all the spots were still there. Very disappointing as I have used you before and had impressive results one time, little less so the second time. The third time was so disappointing that I will probably not use you again. Sorry.
I have always been impressed and very satisfied with your products and service.
The carpets are cleaned well and your employees are very friendly and knowledgeable.
It's easy to get an appointment. My carpets always come out looking nice!
No stickiness left on carpets. Courteous & competent technicians. Good customer service. You do seem to be having trouble with your phones (had reception issues on several calls). Hope you can fix that.
Lots of phone contact as to when the tech would show up or call with updates. Very professional. Our carpets looks awesome! We especially love the fact that there is no chemical residue.
very clean and took care of my house and carpets are real clean
Clean and efficient. Friendly and efficient technicians.
Find a way to
Keep your hoses from zipping around the corners of stuff and taking off paint and finish
We have two spots that actually look worse on an area rug and a few spots this time around that were very wet and have almost a crunchy feel.
How clean the carpets are after zerorez has been to my house
The service was fast and high traffic areas came really clean.
We spent over two hundred dollars and the carpet looks worse than before we started. Not happy.
My carpet is always so clean after zerorez comes! No soap left, no dirt.
The technician was helpful and did a great job. The truck broke down and was late but the technician handled it well. It took longer than I thought to dry.
I love zerorez for carpet cleaning. This time I had you do a sofa and the results were not great.