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based on 31138 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gets out stains
My technician, Juan, was prompt and polite. He asked me several questions as we inspected the areas to be cleaned and, without any pressure, let me decide what kind of treatment should be done based on his experience and recommendations. He was fast and thorough and the carpets look great. We only cleaned half our carpets today (had to have somewhere to put the furniture) so when we do the other half in the near future I plan to request Juan specifically. Thanks to Doug Wright for the recommendation and Zerorez for the great work.
The serviceman was very friendly and provided good information. He explained the process and gave care instruction as well. He performed the service in a timely way. I was very satisfied with the results.
quick and complete
Well it has been a couple of days. So far,it's good. The technician was good. He wanted to be sure I was satisfied with the service I received. If I use Zerorez again, I will ask for Dan again.
Extremely professional, efficient, friendly, Did what you said you would do, The carpets look great, the sofa immaculate
Technician was great. Made sure the job was done right.
The carpets look great. Fernando was really nice and did a great job.
Felt that more time could have been taken to lift out the stains. The guy was in and out in less than 40 minutes. Do not feel that we got our full $180 worth in that short time.
Although I appreciated the technician's speed, if he would have slowed down just a bit I think he could have gotten all the spots out of the living room carpet.
Carpers look great after cleaning.
The first time I used Zerorez the technician did a good job. This time
he did the 2 bedrooms had me look at it, they were OK. The technician was
working in the living room when I recieved a phone call to go meet with
bank loan officer. The tech said he could go faster I said no need and I
left a check with my daughter. When I came back there was a yellow spot
in the living the size of a dinner plate and the family room was done too
fast and he failed to pick up the dirt evenly so the carpet looks worse
than if it had not been cleaned.
The worker, Benjamin, was very nice and explained many things to us before he began. He got out some pretty ugly spots in our family room. Only thing I am a bit disappointed in is the fact that the entrances into the bedrooms are still darker, but Benjamin tried to explain why that is. The carpet is light and is at lease 19 years old. He tested the fiber content before starting and explained the difference in wool, nylon, and rayon. The job was done in a reasonable amount of time and the drying was what was expected. Thanks Benjamin.
Very clean
Ben was great!
Actually, my husband received your email and responded with an 8. He told me he didn't believe in giving top scores because he believes there is always room for improvement. I disagree with him and feel the young men who came here were very thorough and professional. There, I am very comfortable giving them a 10.
Hopefully, get the stains and smell out of my carpet. $300 spent yesterday, and the stain and odor were back today.
No detergents or chemicals. Dried fast.
There was a dirty spot right in the middle of the living room. It did not come clean. I was hoping and expecting that it would.
Carpets were very clean and the company followed up to fix some damage done to the base boards.
Got things cleaned and looking new again.
2Cons:
The only negatives were that unfortunately one of their guys called in sick (definitely uncontrollable) however, no-one call to let me know they would be an hour and a half late, until an hour after their scheduled time (between 8 and 8:30)
I was surprised to find my kitchen sink was dirty and the drain catch was full of debris and whatever else was dumped in it. Which caught me off guard because I was also charged a water disposal fee (if I hadn't had that drain catch in there and ran my disposal it could have been damaged.)
However I'm not sure of the circumstances but I would recommend dumping out dirty water/filter in a toilet or trash, just not the kitchen (I work in the field of public health and that is just unsanitary and I would have been put out if my disposal broke) I'm not upset because I found it early.
Major PRO: is your guy did a fantastic job! My floors look amazing and I will definitely tell people. Maybe, I can get a military discount next time : ) I would use you guys again. You kicked Stanley Steamer's booty (I hope I can say that and not offend anyone)
I had very stained and dirty carpet in my living room and it came out beautifully! I really liked my tecnition he was very nice and spent the time needed to make me happy.
The stain protector. Everything is practically dry when they leave. The 2 young men who came here were very professional.
No residue on the carpet. :) Easy to book appointments online, great follow-up. Fair pricing.
You come when you say. Your worker worked efficiently and thoroughly. cleaning problems were explained.
love the way my carpet feels
carpet stays cleaner for longer
Many times when I call I am put on hold for a very long time. Maybe I am calling during a high peak time. One time I hung up and then later was called back. So maybe you could set up a system where if you are all real busy, a person can put in their phone number to get a callback.
I like that there is no residue. My carpets and tile stay clean a lot longer. Staff is knowledgable, efficient and courteous.
I am very impressed with the professionalism of the worker. Carpets look wonderful.