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based on 33992 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable& fast
That the product does not leave a sticky residue.
There was no harsh chemical smell and the carpet wasn't stiff.
My carpets get clean and dry fast
Your techs do a good job explaining and making sure the customer is happy with the services. I like the no residue. I don't love that it still doesn't get out the obvious markings from high traffic areas, according to my tech it is because of the materials that are in the carpet. But thanks for coming at your earliest convenience
GREAT SERVICE - CARPETS CAME OUT GREAT
Mitchell did a wonderful job for me & got my coffee stain out also. Will use your Co. again. The only thing is the carpets take longer to dry than I was expecting.
I was able to schedule an appointment for the day I needed it. The technician was friendly and respectful, and did a great job cleaning our carpet.
They do a great job and the carpet stays clean longer than with other cleaners.
Professional, clean, friendly.
The carpets looked great. However, we were told the person would come between 12-3. We got a call saying he would be there at 1:45. Around that time, we received a call saying he wouldn't be there until after 3. I appreciate that they called. When he arrived, he was the only one to work on the carpets. Our office is 2000 sq ft. My manager was able to leave around 5:30 because she had to wait for him so she could lock up the office. I think it would have been better if they had sent multiple people to clean the carpet.
Good employee, excellent work, speedy service
Being able to get an appointment fast. The technician was polite and helpful. The carpets look great now. The test will be how they look in a month. Hopefully they will look as good as they do now.
Great worker did a great job
Very friendly and helpful service provider. Took care of the problem completely and promised to return the next day if I wasn't fully satisfied.
Zerorez was great! Very nice and professional! My carpets look great!
Your workers are very pleasant and my carpets are clean
No soap residue
I like the process of your application and removal of water with the cleaning.
Your cleaning products and equipment got my carpet much cleaner that I had anticipated!
Fast and friendly.
Left the carpet much softer them Stanley Steamer, our old cleaner.
The smell is great. I also like the fact that you try not to leave any residue behind.
Great customer service
I liked that everyone was so helpful and knowledgeable. And when the cleaners arrived to my home they were so professional and honest. And SUPER fast!
Our service technician, Alejandro Serrato, was superior! Very pleasant, reviewed throughly the wear areas and conditions of the carpet, and made our 10 year old carpets look great. Fast, friendly, and excellent work.
Carpet is really clean. Tech was on time. Communication was excellent
I like that there are no chemicals
The tech was friendly and courteous and did nothing wrong. Super guy. I think the issue is with the product. We have a Newfoundland dog and his fur is slightly oily. After the carpet dried there's spots that remained darker. We've had other carpet cleaners come that use a soap based product and it removes these darker areas. I think for houses without large dogs your water solution would work but here it didn't. I would recommend your tech that came here all day long for work. Just not sure about the product for pet owners.
Very fast and efficient. Chad was great.