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based on 31145 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your tech was very friendly and efficient. My carpets look amazing!
Isaiah clean the room better then I would of myself, all your techs need a raise :)
Very friendly service tech and carpets looked great.
You are fast and clean. And the work lasts.
On time, clean, great guy to work with.
Your staff was very pleasant to work with, service rep did a great job.
Very friendly and very thorough
My tile looks amazing!!!!
You're very flexible and do a fantastic job. I love how much cleaner the carpets stay without all the harsh soaps. Thanks Zerorez!
The woman I dealt with when I called in about the cleaner not showing up was totally useless! She was rude and totally not compassionate to the fact that my house was emptied on a Friday and nobody showed up to clean the carpets. She said the best she could do was sometime on Tuesday but she wouldn't know the time until Saturday. I had taken a day off of work and emptied my house to have no one show up and was not helpful at all. I hung up from her and called my husband at work who was beyond angry. He told me to call back and talk to a manager. When I called back I was told that the manager had gone home but that he would try to help me. I told him the story, he asked for my phone number and said he would call me back. He called back within five minutes and said he could have a cleaner there the next day at noon!!! He was amazing!! That just proves that the lady I talked to first did NOT try to help me out. She was a joke.
Our technician was very accommodating and friendly. The carpets are clean and smell great. They dry fast and feel good to the touch.
I like that the carpets feel clean and are not crispy.
Surprisingly when the shower tile work was finished all appeared to look clean. However, after the tile had dried from the floor up to about 3 feet there was this distinct film that you could see and feel all around the walls of the shower.
So I'm asking for the technician to return and resolve the issue.
Thanks
Invoice #: 99853 |Phone number removed
Booking #:Phone number removed
Service Date: 2016-05-14
Professional job! The only thing I did not like was the scheduling process with the office...
Good follow up on appointment, very professional and friendly associates, solid communications on the cleaning issues and objectives.
No residue!
Everything!
Great service and professional knowledge, and my carpets look wonderful!
We always like the courteous and efficient manner in which Won (sp?) cleans our carpets. We look forward to the microsealant (sp?) living up to its five-year warranty.
The serviceman was very personable and respectful. He did a very good job and we were very pleased with his service!
Did a good job the service was excellent once he arrived
The technician seemed very nice but also a little lazy. I had a empty plastic laundry basket on my bedroom floor that I forgot to move out of the way. The technician didn't even bother to move it out of the way. All he had to do was move it over or throw it on the bed. As I was walking through with him when he was done. I asked him if he did under the laundry basket. He said he did a little bit. When it was clear that the basket had not been touched. My concern was if he was not concerned about cleaning under a laundry basket what else did he not do because he did not want to.
overall service
The technician was on time, extremely diligent, and are carpets look great!
You guys really need to advise on your advertisement there is a $109.00 minumum. You do not mention that on your adds, that is false advertisement. You think u will be paying a certain amount until they show up and tell u there is a minimum
Stairs were a little pricey
The service was very good and Roy was a pleasure to have in my home. Many thanks.
The carpets look great and dry quickly. The staff who arrive to do the work are friendly and professional and wear "booties" while doing their work. The price is great for a truly high-end carpet cleaning job!
High quality and great service
The person who done the service was very nice and explained what he was doing and why and done a really good job. Thank You