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based on 33505 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wish you had a better method of giving your time of arrival.
The Zerorez technicians who came to my home were quick, efficient, listened to my requests and did a thorough job. They helped me decide how to get the best value for my money. Our carpet dried pretty quickly and as of today is nice and soft.
Technician seemed fine. Was doing rambler, top and bottom floors. Noticed he had a mechanical issue with his water line in the basement...Said was fixed and everything was fine. Fact is that the basement was near flooded, it is now 28 hours later and we still have 3 fans blowing, hoping it will be dry by FRIDAY, when we have a Realative staying in the basement after sugery. I ask him multipial times if it would really dry in 4 to 6 hours...he said yes every time I ask. He should of told me what happened ( the truth ) and vacuumed the excess water. he did call the office during the problem, but I guess my,his,problem wasn't a big concern to anyone he talked to. It took 20 hours before we put the furniture back in the top floor,but still felt we were rushing it, but 2 days out of your house is not right. I still don't have a copy of the bill and have asked twice...As far as what can you do to make things right, you made the problem, it's up to you to decide what you should do....
Love Zerorez! My carpet look brand new!
Just couldn't get the stains out. I know he tried though.
excellent service all the way thru the process .
Very thorough, and I feel like your technicians and office staff listen to my needs, rather than just try and sell me a product.
The technician was very friendly and efficient.Did a great job
I guess I was expecting more of a steam clean. I bought this home 4 weeks ago and instantly knew she had a dog (a neighbor told me a husky), She had owned the home just over a year before I bought it. I carpets looked clean, but I could tell they were carrying dander because of my allergies. I feel the carpets still had a faint smell, I don't know if it is the chemicals he pre-sprayed or if it is dog still in the carpet.
I just felt the job was hurried and the two spots where the dog or cat urinated in one of the bedrooms are still there and the coach now has a stain all long the top of the cushion.
I had heard on the radio the you guys were the best, but after $300 worth of work I just expected better results. I guess if you wanted it done right rent a machine and do it yourself.
Not satisfied with family room carpet. Spots show more than before the carpet was cleaned I
The serviceman was very responsive and able to answer my questions. He called to let me know his other appt canceled and was able to come sooner than expected. He was quick and thorough and kept me up to speed with everything that was going on since I was at work
Staff friendly and well-informed, love having no residue to attract dirt, carpets look great after cleaning.
They were quick and thorough.
Technician did a great job. He was very friendly and thorough with his work.
Tech was on time and knowledgeable. The carpet looked and smelled great. The only downfall was the price, it was quite a bit of money.
The guys were very nice. They came on time. They did a terrific job. I would love to have them come again.
Not all spots were removed
This is the 3rd thing I have received asking about the experience. It doesn't bother me but some customers may be annoyed. I just answered something from them. Got a text right after he left and got 2 different surveys.
First name removed
Professional
Gets carpets very clean!
I just love the way my carpets look and smell. The service was perfect and Christian was very nice and explained everything to me.
Zero residue
Excellent carpet cleaning results. Tried the tile and grout cleaning this time and wasn't too impressed. Probably won't do it again but will always come back for more carpet cleaning.
the carpet cleaning was great, a little pricey though
You have the best customer service and my carpets look fantastic.
quick efficient and great staff
Kind of pricey
Our chair and ottoman that we had cleaned doesn't look good. Carpets are amazing. There are water/cleaner spots on the chair and ottoman
You have done a great job and your technicians are good to work with.
The efforts of your service people and your follow up if there are any questions or concerns. You clearly and seriously stand behind your work.
Great customer service!