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based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was prompt and friendly. Thank You
You don't have to wait all day for it to dry. It looks great and your employee was very courteous.
Efficiency and quality of work. Very pleased again!
On time, thourough and carpets looked great!
I thought that my carpet would look cleaner and more fluffy! So it's a little disappointing
I appreciated the friendly manner of the technician who cleaned my carpets. He was clean and careful and explained what he was doing and cared about my satisfaction.
Jonah was knowledgeable and seemed motivated to make sure I got the best price possible.
The service, the knowledge of the tech Justin and how polite and accommodating he was and nicely answered all my questions! I have told several people about my experience. Thanks.
My objective in calling Zerorez was to clean the tile and grout in my kitchen and a couple of bathrooms. The technician was prompt and friendly, but appeared to have a different objective than me. His objectives appeared to be to arrive, set up, operate the machine over the surface of the floor, clean up, collect payment, and be careful not to cause any damage to floors and walls. All of these things are necessary to meet my objective of getting the tile and floor clean, there were may spots that required additional attention, or areas around the perimeter that were completely missed. My objective of having the floor clean did not happen until I got involved and pointed out the areas that were missed or required additional attention. The tile surface was clean at the end, except in corners that the machine could not easily access. The grout was much better, but still not great. The grout has seen a lot of abuse, and I did not expect it to look new, but I was hoping for a little better.
I don't feel I should need to micromanage the technician to get a clean floor.
Representative was professional and had great results!
The technician was good but I still have spots
I can't think of anything.
Excellent customer service-the best I've experienced in many years!
The Technician called ahead as I asked him to so that I could be home when he got there and he was on time.
Technician was very knowledgeable and pleasant to work with.
Sooooo clean no chemicals!!!
Great people to deal with and usually have solid results. We had a couple of small dogs that urinated in the same place in one room. After 2 days the smell is about 80% gone, but I want it all gone - I'll wait another day or two and discuss a time to have Zerorez come out and take care of the rest.
The service was fast and thorough.
I appreciate how friendly and professional Zerorez is. They followed through on everything promised and had great service. They technician was efficient and knowledgable yet made sure he did a thorough job. I will definitely use them again.
We like your clean products and your people are always great, they work really hard to do the job right. I greatly appreciate that.
Our service was awesome! The carpets look great!
that you just use water and no added agents
Took longer than 6 hours to dry, but the carpets were really dirty. The results were worth the wait.
Zerorez always does a great job and have excellent appointment windows.
I liked how you came back and fixed the problem areas missed the first time.
Zerorez is my favorite carpet cleaning company. Our carpet smells so fresh and looks almost new again. The technician was super polite and friendly, and he went out of his way to make sure I was totally satisfied. I couldn't be more pleased!
Great technician
Very impressed with the entire process. Technician showed up on time and was a total professional, explaining every detail of the process before he started. Carpets are clean and bright, and we will be using them again... Only suggestion, The 4 -6 hour dry time is unrealistic. We allowed ours to dry overnight, and they were still a little damp in the morning, after 16 hours of drying...
Very friendly and helpful when setting up appointments . Time frame very close to what you told me. Cleaning was good fast and efficent.
I initially chose Zerorez to clean may carpets for two reasons. The first was that I heard that when Zerorez cleans the carpets that the carpets dry faster. The second was because I saw a special in the Value Pack and in the Hometown values for $33 for each room. After I used Zerorez I really don't see myself using anyone else. My carpets looked great after and they dried so fast. The technician that came out was so nice and kind and he did a great job. I have already recommended them.