- Phone: 801-288-9376
- Visit Website
based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service again
My tech worked so hard to get as many stains out of my carpet at possible. I really appreciated that.
flexibility
I had to have the technician return to clean spots in the carpet that didn't come clean.
Just looks good
It was a '10' !
Friendly technicians. Quick but thorough work. Great job on letting us know exactly when you would be at our home. Highly satisfied.
I didn't notice a significant difference between the different styles of carpet cleaning but it was a fair price the gentleman was nice and they work around my schedule.
I was impressed with how good my carpets look afterward! Also, the technician was knowledgeable and helpful. Highly recommend Zerorez!
convenient, I like how seamless it is
Carpet looks amazing after it's been cleaned and the communication from your company on when they will be arriving is super helpful!
Excellent communication in regards to the timing for the technician to do the work. Always do a great job !
The service technician, Brock, was very nice and professional. I loved the look of my carpets, tile, and upholstery after he was finished, and it was great to be able to put all my furniture back after only 4 hours as opposed to 2 days with other carpet cleaning services
The service tech did a good job but after he left there were areas that were streaked (clean lines) but overall it was a good job. He worked hard and was friendly.
This was by far my best experience with getting my carpet cleaned. The technician was very friendly and helpful and he did a great job.
I believe my service technician's name was Caitlyn. She did an excellent job. I thought because my appt. was the last one of the day. She would be in a hurry, so that she could go home. I was wrong she was thorough and did an excellent job on my carpets. Thank you.
Excellent work!
Brock was very polite and informative when at my home to clean the carpet. He called ahead of time to give me an approximate time of arrival. I appreciated the work that he did for me. Well done! First name removed J.
Carpents weren't as clean as time before
Honest, friendly technicians. Product used.
Our carpet specialist did such a great job and was so friendly that I bought lunch for both of us and just visited for a while, what a great young man. Super job.
No residue! That's the best part!
The work was done professionally done with excellent results. Your employee was pleasant helpful and courteous.
I've really struggled with deciding if I would even contact you or let it go. The problem I have, is that I feel like I was flat out lied to. Our carpets were ruined by another carpet cleaner before I called Zerorez. But I wasn't sure if they could be fixed, so I called to get another opinion. Your tech told me that FOR SURE Zerorez could get the deep yellow stains out left by the other cleaner. That was not true. What Zerorez did is turn the stains into bleached white spots. I should have listened to my gut and just pulled out the carpet and replaced it with tile or laminate.
I guess the reason I am responding is based on principle. Instead of wasting $125 on carpet cleaning, I am now out another $109 to Zerorez. The tech should have just told me, he didn't think it was fixable. That would have won my trust and I would have called YOU next time. Now I won't call either one of you again.
I was also told the carpet would dry in 4-6 hours. It was 2 days before I could move furniture back in.
Lastly, the carpets do look a tad better in our family room, but they are crunchy AND I had to clean out the squished in fruit snack left in the carpet after your cleaner left.
On a positive note, your tech was super nice, the staff was professional and kind every time I called. The carpets just didn't get cleaned and that is what I was paying for. I was not paying to have nice staff.
I thought Broc was very personable and did a great job.
The person who came to do the job. We love how clean he and your product got the furniture. I was amazed at how fast it dried. Thank you.
I have a tile hallway and then it goes into the bedrooms and the utility closet the technician did a great job on the bedrooms in the closet but the 6 inches in between the tile hallway and the closet or doorway was not touched. It was 6 inches.
Jacob did a very good job and was easy to work with. Carpets look so much better.
My carpet is super clean
I appreciated the knowledge the carpet cleaner shared with me regarding how to treat stains and maintain my carpet/tile. He was very professional and I received timely communication prior to his arrival. I also like knowing there are no harsh chemicals used to clean my carpet or tile.