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based on 33731 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I don't know if it's a problem with the equipment, or maybe the technique, but immediately after my carpets were cleaned I had to go out and rent a carpet cleaning machine and redo them. The water that I dumped out of the machine after each area was so dark brown it was almost black. High traffic areas that the tech told me was actually damaged, not dirty, released most of the dirt that was in the water. My carpets now look ten times better after a couple passes with a rented machine versus what a professional cleaning service did. I would be unlikely to recommend Zerorez in the future because of the poor results I experienced.
I was very impressed with their services, Fernando cleaned our carpets he was very respectful and fast he did a Great! job. I will be using them again. For Sure Thanks First name removed Sandy Utah
Overall good experience. Now that the carpets have dried there are just a few placed on the stairs that were missed and one place on the corner of my family room.
Your technician was GREAT!
Appreciate the information and the attention to detail.
The technicians have always been on time and courteous. They are efficient when at my house and don't waste time.
Very thorough and efficient. Educated on the product and ways to keep the dirt out of carpets.
The carpet cleaning is really good, but this time I was most excited by my travertine floors in the entry. We moved into this home, and this was the first time the tile and grout has been cleaned in who knows how long. It looks beautiful!! Not only steam cleaned to the original grout color, but then sealed against future damage as well. The entry is beautiful now!!
Quick drying. Luke did an exceptional job.
Very professional and helpful!
Be fair with your charges. In one room, you cleaned only the walking areas which was an are of about 15 feet by 3 feet, since there is a king size bed in the room. Yet, you charged for the whole room. It took less than 10 minutes to go over it. You charged to paint the whole car, yet you only painted the hood.
You guys are just too expensive.
Isaiah and John did a great job...our carpeting looks and feels brand new. In fact, we were prepared to replace the carpeting on the stairs and another area...but those guys worked at it and we are now stain free! Their work and expertise saved us thousands of dollars! Thank you!
We wanted $100 dollars worth of work and with all the add on it came to $128.00 a little more than we thought it might be. guess that how the world works now days. sell give good service and charge more. Don
Technicians are friendly and efficient.
Quick drying. I tend my young grandchildren regularly. Like the idea of no chemical residue👍
Our technician did a very thorough job.
I'm not saying I'm disappointed I very much like the tool used to pull up dog hair. One carpet looks great the other two better than before but not as good as I had hoped. Will I use Zerorez in the future.. yes.
I would like you to be a little more flexible/reasonable with your price for area rugs, and I'm not sure if there's any benefit to the $50.00 dollar I spend for pet pee removal.
Brent Christiansen
They arrive on time. Do a good job with no mess. Professional technicians.
Did what they said they would do. No pressure to add additional services
They seem to do a good job and seem very particular about the care they take to make sure they get out all stains and are careful not to damage corners or furniture.
50.00 a room for the urine treatment that's not guaranteed, but you don't know that until you get the bill seems excessive. Over 400.00 dollars for a tech that was there less than 2 hours that's doctor money. I think your system is good but that's ridiculous.
I already answered this question.
Very satisfied with service
The carpets always look great!
nice your prduct cleans and dries and smells goodthe tec does such a great job veryprofesionall
No offgassing chemicals. Very reliable.
I like the way my carpets look after cleaning.,and the tech's are knowledgeable and friendly.
I really appreciate the level of communication given to your customers. I was well informed as to when the tech would arrive to do the job. Eric did a fine job of cleaning my carpets.
The price was good, and the service was exceptional. I especially liked the communication that set proper expectations about the technician's arrival time, and he was there when he said he would be.
I like that the carpets dry quickly and that they get the stains up.