Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 15, 2017 — Rated 9 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Jonah was knowledgeable and seemed motivated to make sure I got the best price possible.

Report a concern   September 15, 2017 — Rated 10 out of 10 by A.M.P. Zerorez Salt Lake City
What do you like about our products and services?

The service, the knowledge of the tech Justin and how polite and accommodating he was and nicely answered all my questions! I have told several people about my experience. Thanks.

Report a concern   September 15, 2017 — Rated 5 out of 10 by R.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My objective in calling Zerorez was to clean the tile and grout in my kitchen and a couple of bathrooms. The technician was prompt and friendly, but appeared to have a different objective than me. His objectives appeared to be to arrive, set up, operate the machine over the surface of the floor, clean up, collect payment, and be careful not to cause any damage to floors and walls. All of these things are necessary to meet my objective of getting the tile and floor clean, there were may spots that required additional attention, or areas around the perimeter that were completely missed. My objective of having the floor clean did not happen until I got involved and pointed out the areas that were missed or required additional attention. The tile surface was clean at the end, except in corners that the machine could not easily access. The grout was much better, but still not great. The grout has seen a lot of abuse, and I did not expect it to look new, but I was hoping for a little better.
I don't feel I should need to micromanage the technician to get a clean floor.

Report a concern   September 15, 2017 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Representative was professional and had great results!

Report a concern   September 15, 2017 — Rated 6 out of 10 by H.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was good but I still have spots

Report a concern   September 15, 2017 — Rated 8 out of 10 by K.T. Zerorez Salt Lake City
What could we do to improve?

I can't think of anything.

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Excellent customer service-the best I've experienced in many years!

Report a concern   September 14, 2017 — Rated 10 out of 10 by N.O. Zerorez Salt Lake City
What do you like about our products and services?

The Technician called ahead as I asked him to so that I could be home when he got there and he was on time.

Report a concern   September 14, 2017 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

Technician was very knowledgeable and pleasant to work with.

Report a concern   September 14, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Sooooo clean no chemicals!!!

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Great people to deal with and usually have solid results. We had a couple of small dogs that urinated in the same place in one room. After 2 days the smell is about 80% gone, but I want it all gone - I'll wait another day or two and discuss a time to have Zerorez come out and take care of the rest.

Report a concern   September 14, 2017 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

The service was fast and thorough.

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate how friendly and professional Zerorez is. They followed through on everything promised and had great service. They technician was efficient and knowledgable yet made sure he did a thorough job. I will definitely use them again.

Report a concern   September 14, 2017 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

We like your clean products and your people are always great, they work really hard to do the job right. I greatly appreciate that.

Report a concern   September 13, 2017 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Our service was awesome! The carpets look great!

Report a concern   September 13, 2017 — Rated 10 out of 10 by F.G. Zerorez Salt Lake City
What do you like about our products and services?

that you just use water and no added agents

Report a concern   September 13, 2017 — Rated 8 out of 10 by J.M. Zerorez Salt Lake City
What could we do to improve?

Took longer than 6 hours to dry, but the carpets were really dirty. The results were worth the wait.

Report a concern   September 13, 2017 — Rated 10 out of 10 by D.O. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez always does a great job and have excellent appointment windows.

Report a concern   September 13, 2017 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked how you came back and fixed the problem areas missed the first time.

Report a concern   September 13, 2017 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is my favorite carpet cleaning company. Our carpet smells so fresh and looks almost new again. The technician was super polite and friendly, and he went out of his way to make sure I was totally satisfied. I couldn't be more pleased!

Report a concern   September 12, 2017 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

Great technician

Report a concern   September 12, 2017 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Very impressed with the entire process. Technician showed up on time and was a total professional, explaining every detail of the process before he started. Carpets are clean and bright, and we will be using them again... Only suggestion, The 4 -6 hour dry time is unrealistic. We allowed ours to dry overnight, and they were still a little damp in the morning, after 16 hours of drying...

Report a concern   September 12, 2017 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and helpful when setting up appointments . Time frame very close to what you told me. Cleaning was good fast and efficent.

Report a concern   September 12, 2017 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

The three room cleaning we had done Sept. 4, 2017 was a good experience. The worker came on schedule. He was prepared and used a black light to help identify areas that needed extra treatment. The place smelled so much better almost immediately after the cleaning. We will definitely use Zerorez again! Thanks so much

Report a concern   September 12, 2017 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

GREAT SERVICE. Right on time and the carpets look great.

Report a concern   September 12, 2017 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

I have been happy with the results ob both occasions. The servicemen are polite and efficient and my carpets and tiles are cleaner.

Report a concern   September 11, 2017 — Rated 10 out of 10 by N.T. Zerorez Salt Lake City
What do you like about our products and services?

Prompt technician, great results.

Report a concern   September 10, 2017 — Rated 7 out of 10 by K.M. Zerorez Salt Lake City
What could we do to improve?

Hi. Our experience was very good at far as ease and speed of scheduling our appointment and our carpets were well cleaned. We only just noticed a slight issue with our laminate floors around the wool rugs that were cleaned. I believe the polish that we have on our laminate flooring reacted with the rug cleaning solution and left a sticky cloudy film on our laminate floors just around the edges of the rugs. I wish I would have remembered to mention that we polished our laminate with Rejuvenate and asked the technician to put some kind of barrier over our laminate. This Rejuvenate floor polish reacts with other cleaners. So now we'll have to strip the floors of the polish and repolish them.

Report a concern   September 10, 2017 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

Very happy with our carpet cleaning!! Thank Zerorez!!

Report a concern   September 10, 2017 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

The carpet dried relatively quickly. I'm eager to see how it looks a couple of weeks from now. What impressed me most was the knowledge and professionalism of the young technician who did the cleaning.


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