- Phone: 801-288-9376
- Visit Website
based on 33991 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was not completely cleaned and so they are having to come back and re-clean. We paid a lot of money and I was expecting the carpet to be clean as usual. We have only had zerorez clean our carpets. Just a hazle having them to come back.
The person that did my carpets was very efficient. He went to work as soon as he had explained the process and had answered my questions. My carpets were very dirty and they look really nice now.
I have had you do my carpets several times. Usuall, they are very clean. This time the heavy dirt areas were not as clean.I probably waited too long. The areas that were only lightly dirty are like new!Technician very nice and helpful. Fast and efficient.
Very friendly, prompt and professional service. My carpets were EXTREMELY dirty and the technician did a fantastic job of cleaning them. I was updated frequently on when my technician would arrive which was very helpful. Price was excellent and the technician did not try to upsell me
I appreciate the hard work of our technician Luke and the great customer service I received with my concerns.
very clean carpets, nice smell!
Great job. Eric was friendly and professional. Carpets look good.
Friendly and efficient service.
Great carpet cleaning. Kind of expensive.
Great service and carpets look good!
Friendly workers , good job done !
Eric was very thorough and finished in a good time. Also very knowledgable and courteous. The carpets look great!
Liked the way it was cleaned.The gentleman that cleaned did a good job was very informative.
I was happy you were able to get me scheduled. Your prices are reasonable all work was done and I was pleased.
The technician who came was very nice, very friendly and I enjoyed him in my home. He was careful to leave my hardwood floors wiped up and treated my home with care.
The issue I have is with the quality of work. I felt he rushed through the cleaning very quickly and did not do a thorough job. When he sprayed the protectant on I had to ask him to Go back over again and cover all the areas of the stairs not just the steps. Once it dried there are areas that are still not clean to my liking. I plan on calling and having your company come back again within the 30 day period.
The biggest problem is cost vs. results. Zerorez is considerably more expensive than other companies I’ve used but i was willing to pay extra for extra good results. Unfortunately, i feel like my couch still looks dirty in high traffic spots. Certain stains still remained as well.
In the past have always done a good job
I like that the carpet is fully clean when the technician leaves and that the technician was careful to listen to my concerns and instructions.
Zeroez bent over backwards to clean my carpets around my busy schedule. They were efficient and professional and know what quality customer service means. My carpets turned out fantastic and the price was so affordable. Thank you so much Zeroez!!!
Tremendous value for money, and I had a really great technician!
Zeroez was awesome! They came and gave us a quote for our business and it didn't take very long and my carpets look great! Thanks Zeroez.
we had two houses cleaned last week and were very pleased with the way both houses turned out. Both guys were on time and did a wonderful job. My carpets look like new again and I can't believe how well my tile looks.
Arrived on time per original appointment.
The technician communicated very well.
Results of cleaning were excellent.
Cost of services was comparable to competitors and a good value.
Not sure how water is extracted out of the carpet, but we were told the carpet would dry between 4-6 hours. Our carpets were completed around 11am and we returned home around 8pm and it was still wet.
When I woke up in the morning, it was still damp in some areas and it's expected in heavily soiled/dirty areas, but it was wet all around when we returned at 8pm expecting it to be at least dry.
Maybe perhaps, installing scents in the solution you use or the option of it? When the carpets fully dried the next day, it somewhat smelt like wet dog. Could be old carpeting, but I also think it was due to over use of water, hence it took forever it dry.
I'm happy with the spot treatment he did the best he could, but overall not sure if I would use Zerorez again in the future to be honest.
They did a very thorough job and the ducts were very clean after they came. The carpets are very clean and smell good. It seemed a little high priced, but well worth it.
Great customer service!
The tech was on time, clean and answered my questions-
I liked how quick and effective the service was. Also loved how quick the carpets dried. The technician was awesome, very informative and personable. He did a great job!
On time, friendly
I love that it has no chemicals or soaps. The service was Excellent and my carpets look great!