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based on 33498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got the carpet a lot cleaner than I thought possible. Very happy with the results. Thanks for great job.
I am very pleased with the results but feel you are over-priced. I ended up paying $50 over the quote on the phone.
Professional people, dries quickly, best cleaning of carpet in years
Your workers were clean, quick and knowledgeable.
They did a great job making an old carpet look good.
I LOVE Zeroez! My carpets are soft, clean and look like new. No chemical smells, no perfumy smells. The technicians were polite and helpful. They listened to my concerns and took care of my home like it was their own. I recommend Zeroez to all my friends and family.
Everything was better than I expected! I only wish I had used zerorez sooner!
The tile and carpet cleaned up so nicely. The technician Matt was wonderful he took so much pride in downdraft a good job.
No chemicals
Technician Eric was very professional and helpful!
Friendly, informative, thorough, effective equipment (especially the carpet brush).
Outstanding technicians professional, courteous and provided a great service.
Very friendly and great work!
Maybe it’s just mybreally old carpet. Three spots did not come up. They are small. I’ll tackle them myself
Eric was VERY polite and courteous. He was on time and efficient. The carpets looked great. The improvement was very noticeable.
We had several stains that came right out. The carpet dried very quickly, in less than 8 hours. Techicians were were professional and friendly. They took extra precautions to protect furniture that the hose might have scratched. We will use Zerorez again
The technician was great and very competent. My carpets are clean and beautiful. service was wonderful
The technicians were very patient and helpful.
We appreciated the level of professionalism from the technician. He was cordial, got right to work and sensitive about doing a good job. The carpet looks great! Thank you!
My frustration was from the fact that while our technican was very professional and nice, he’s had to come out a 2nd time to fix some spots in the carpet that he either said was taken care of the first time or that he caused with his cleaning solution. The things he caused with the cleaning solution left hard blue like balls in our carpet which he now says he can’t get out and has advised us to use scissors to remove. Sorry but that’s unacceptable. We’ve continued to find more hard spots we didn’t have the first time and will most likely be calling for a 3rd visit.
Though your company reconciled me on this next frustration to an extent, it still bothers me. I was quoted a certain price over the phone, made it very clear where certain rooms and areas needed to be treated for urination, and I was charged over $100 more than what I was told over the phone. Ironically, this seems to be a very common themed complaint among others who have left online reviews.
The customer service and acknowledgement of error has been very appreciated, but the overall experience given everything listed above is why the score is where it is.
Everything looks very nice after it's done. There isn't a wet carpet smell after!
The service tech was on time, professional, and explained everything well. The carpets look great!
Excellent
The service people know what they are doing. They come in and do the work that needs to be done. They are polite and friendly, They always do a good job. They suggest ways to help keep things clean, but never try to force or influence you to purchase them.
I feel the price is reasonable.
The first tech we had did not do a good job, we were very disappointed. We realised later that he skipped some steps in the cleaning process. The tech that came out to reclean our carpets was very friendly and helpful and did a fantastic job on our carpet. I want to make sure that the 2nd tech gets the 10 rating and not the first. Ultimately mistakes happen, and thankfully it was fixed just in time for our open house and the carpet looked great.
The carpets were cleaned well and the associate that came and did the cleaning was very nice and knowledgeable!
I had Matt clean the interior of my dirty truck.
He did an excellent job, taking a moment to show me directly the difference between the old area and the cleaned area.
Wow! What a difference. It was nice too that there was no chemical smell or residue.
Matt was a great technician.
Friendly, and knowledgeable technicians
Not only do the carpets and tile come out looking great, your staff is very good to. From the people that call and keep you updated on your appointment time to the individuals cleaning the floors, the service is great.
Paulo, the tech that came to our house, was very professional. He worked hard and was very friendly.
The tech was friendly and explained the process. I like that the products are green.
You use green products!