Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2018 — Rated 8 out of 10 by S.D. Zerorez Salt Lake City
What could we do to improve?

This service was great. The attendant was was professional, and did a great job. The price was reasonable for the work performed. I decided to give zerorez an other chance because of the price on the tile cleaning and I was very pleased with the out come.
My rating comes with some hesitation because I had Zerorez clean carpets a few years ago and I was very unhappy with the attitude of the attendant and the job that was done. not only was he rude, he told me the stain he did not get out was not a stain but a "shadow". The next time I had another company clean my carpets and the "shadow" came out beautifully.

Report a concern   March 31, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

I have used zero rez for years. I recommend them every chance I get.

Report a concern   March 31, 2018 — Rated 5 out of 10 by J.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The person who came was terrific--very clean and cheerful. Our area rugs were cleaned beautifully and we are very happy with them. The tile ended up being just like it was before we had it cleaned. I thought that the grout would turn out light like it was when it was installed. But that didn't happen. When I need carpets cleaned in the future, I will call Zerorez. I will just keep cleaning the tile weekly like I already do--with a clean, damp cloth on my hands and knees.

Report a concern   March 31, 2018 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service and high quality.

Report a concern   March 31, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, Knowledgeable staff.

Report a concern   March 31, 2018 — Rated 5 out of 10 by S.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The quote on my tile wasn't accurate. I have had Zero Rez clean my tile and carpets many times in the past. When the technician showed up, he explained that a room for tile was considered 100 feet, not 200 as it is with carpet. I had already taken time off work, moved everything off the tile and worked like so hard to get ready for the cleaning. He called his supervisor, but no concession was made. I was pretty much stuck! I ended up having less tile cleaned to try and keep closer to the quoted price. The advertising of $33 per room is misleading!!

Report a concern   March 31, 2018 — Rated 10 out of 10 by Albert Fretz Zerorez Salt Lake City
What do you like about our products and services?

We had a little "emergency" accident with our dog during the weekday. I called Zerorez that morning and they came out that same afternoon to clean up the mess for us that was too big to handle on our own. They pre-treated, cleaned, and deodorized our carpet in a little over an hour. They're awesome!
Thanks, Zerorez!

Report a concern   March 31, 2018 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Just purchased an existing home. Home is only two years old. Wanted to make sure carpets were clean before we moved in. They were "dingy" looking. After cleaning, carpets look amazing. Color is "brighter". Zerorez is the best!!

Report a concern   March 31, 2018 — Rated 10 out of 10 by Melanie Petzold Zerorez Salt Lake City
What do you like about our products and services?

I have used other companies before but zerorez cleaned them so well they feel like new again.

Report a concern   March 31, 2018 — Rated 10 out of 10 by Pat Hartzell Zerorez Salt Lake City
What do you like about our products and services?

Good work and good service man.

Report a concern   March 30, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The pet odor is gone! Smells like we just had new carpet installed! I will only go through Zerorez now never had the smell completely gone like this it's awsome!! Eric was awesome and friendly!

Report a concern   March 30, 2018 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I’ve used you before

Report a concern   March 30, 2018 — Rated 10 out of 10 by Camille Tanner Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and polite clean crew member

Report a concern   March 30, 2018 — Rated 5 out of 10 by J.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We still have a stain from some applesauce that was spilled just a few days before the cleaning.

Report a concern   March 30, 2018 — Rated 10 out of 10 by Stephanie Gardner Zerorez Salt Lake City
What do you like about our products and services?

No residual! Can’t beat that! Carpets dried fast!! Live the organic aspect.

Report a concern   March 30, 2018 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpet felt very clean when it had dried. No residue, just soft and clean.

Report a concern   March 30, 2018 — Rated 10 out of 10 by Sherry Forsyth Zerorez Salt Lake City
What do you like about our products and services?

I like that no soaps or chemicals are used on the carpets. We were thinking that we would have to purchase new carpeting for our downstairs, but our technician showed us some pictures that he took of the cleaned and not-yet-cleaned carpeting and it was amazing! No new carpet for us - we feel like after having them cleaned it is new!

Report a concern   March 29, 2018 — Rated 10 out of 10 by B.Q. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman explained everything really well. He was fast and courteous. He even told me about the deals on and I added the protection😁

Report a concern   March 29, 2018 — Rated 10 out of 10 by W.M. Zerorez Salt Lake City
What do you like about our products and services?

Professional staff and willingness to deliver customer satisfaction

Report a concern   March 29, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I like the natural approach to cleaning. Nothing left behind to attract dirt

Report a concern   March 29, 2018 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with everything! Your technician, Peter, was amazing, courteous, and took the time to explain all processes and procedures.

Report a concern   March 29, 2018 — Rated 1 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was very disappointed in Zerorez. After all the hype and glowing recommendations I heard on the radio, I was expecting better results. I requested cleaning on floor tile in my bathrooms, kitchen, and entry way. I had to ask the technician to re-clean the grout in 3 of the rooms twice (making a total of 3 attempts). When he was finished, I still had dirty spots along the edges where the tile butts against the baseboards, but he said that was the best he could do with the equipment he had. He left puddles of standing water which I had to mop up. After sealing the grout, there was a lot of residue left on the tiles. After waiting 24 hours for the sealant to cure, I had to mop twice to remove all the residue which left my steam mop cover full of sticky glue-like 'gunk' that I had to keep rinsing out of the mop cover. In addition, the technician dribbled water over the adjacent carpets (which were not part of the service), but he did clean it up after I pointed it out and asked him to fix it.

Having said this, the tile looks the same as it does after I use my steam mop for cleaning, but the grout does look cleaner and much better than it did before he came. I hope the sealant keeps the grout looking clean for a while now. I am withholding my final judgement until I see how it holds up over time. For now, I am disappointed and would not recommend Zerorez to anyone.

Report a concern   March 29, 2018 — Rated 10 out of 10 by C.Y. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service! And great job cleaning our carpets and tile!

Report a concern   March 29, 2018 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Clean and fast drying.

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.A.H.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great. Great service.

Report a concern   March 28, 2018 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

They came back and redid the areas we were not satisfied with. We were pleased with the final result.

Report a concern   March 28, 2018 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Quick, efficient, quality work. My tile/grout looks amazing!

Report a concern   March 28, 2018 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

The technicians have always been knowledgeable, polite, friendly and great personalities. They have usually done the highest quality of work. The one time there was a problem. It was fixed quickly, and seemingly only had my satisfaction as their goal.

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician was did a very good and thorough cleaning on my carpets and couches.

Report a concern   March 28, 2018 — Rated 0 out of 10 by N.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Representative was frustrated he had to come back and refused to reclean an area that we noticed was blotchy because he could not see any stains there.


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