Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2018 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

They clean without chemicals and come back if it’s not completely out

Report a concern   March 6, 2018 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Have used zerorez for several years. highly recommend their services.

Report a concern   March 5, 2018 — Rated 1 out of 10 by S.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had a large stain that didn’t come out with the cleaning. After the cleaning tech left I grabbed a damp rag with very hot water and lightly worked the stain and it came completely out. I could have saved the cost of the cleaning and just used a rag and hot water.

Report a concern   March 5, 2018 — Rated 10 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

Customer service! Naji was fantastic. He was very friendly and courteous and took extra steps to try and avoid causing any accidental damage to our home during the cleaning process.

Report a concern   March 5, 2018 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Friendly technicians and super clean carpet. Pretty quick too.

Report a concern   March 5, 2018 — Rated 5 out of 10 by K.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I just felt for such a small house (1500 sq) $250 is a lot. Because its a townhouse I feel the charges for stairs is pretty outrageous.

I had 4 rooms each about 15X12, a ten foot hallway and two sets of stairs. I personally cleared all the furniture from the rooms so there was no obstructions

The quality of the service was fine and the technician made every effort to clean out stains, it just felt like a lot of money for a small house.

Report a concern   March 5, 2018 — Rated 10 out of 10 by L.L. Zerorez Salt Lake City
What do you like about our products and services?

They came out once and missed a few spots, I let them know they did and they came right back out for no extra charge and fixed it.

Very good customer service.

Report a concern   March 5, 2018 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

They are good, fast, and easy.

Report a concern   March 5, 2018 — Rated 9 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Courteous effective workers & reasonable rates. Come on time & keep you posted.

Report a concern   March 5, 2018 — Rated 9 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

I like the way my carpets stay clean because there is no residue to attract dirt. The technician was very attentive to detail although there were some spots that he could not get out.

Report a concern   March 4, 2018 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time, polite, friendly and professional. He was knowledgeable about the cleaning process and explained it clearly.

Report a concern   March 4, 2018 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Technician was on time, friendly, courteous and thorough. He worked efficiently and was able to remove all the stains. My carpets look almost new again! Great job, Zero Rez. We will continue to use your services in the future.

Report a concern   March 4, 2018 — Rated 9 out of 10 by E.R. Zerorez Salt Lake City
What do you like about our products and services?

dependable service, always a well done job

Report a concern   March 4, 2018 — Rated 4 out of 10 by V.O. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You offer a great special and then charge extra for every spot you find. You charge for an entire room when you just clean the traffic area in a bedroom. Your $99.00 special turned into a $333.00 bill. Very expensive carpet cleaning.

Report a concern   March 3, 2018 — Rated 10 out of 10 by W.G. Zerorez Salt Lake City
What do you like about our products and services?

Everything was perfect!

Report a concern   March 3, 2018 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

I'm sick of surveys! You guys did a good job. Why do I have to take 3 freakin surveys. Just come clean my carpet, let me pay you, and move on with my life.

Report a concern   March 3, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The service rep was awesome and you can’t beat the drying times.

Report a concern   March 3, 2018 — Rated 10 out of 10 by T.C.S. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet cleaner was so polite and helpful and thorough

Report a concern   March 2, 2018 — Rated 6 out of 10 by J.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I signed up on line and had no clue that my quote was going to jump from 260 to 1470. That was a shock. It should have been mentioned that they were going to bring a black light to search for the unseen because the equipment wasn't good enough to do a good cleaning and they needed to find hidden spots to add a special spot cleaner. I only needed the carpets cleaned. If I thought you didn't have the right equipment to clean my carpets I would have used the company I usually do. My husband heard about your company and said we should try you. I am sorry but I am not a happy customer.

Report a concern   March 2, 2018 — Rated 9 out of 10 by D.A. Zerorez Salt Lake City
What do you like about our products and services?

Clean technicians who did a great job cleaning my tile.

Report a concern   March 2, 2018 — Rated 5 out of 10 by D.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Did not get a stain out. You have always been able too. That is something you guys could do that know one else does. I also think you charge ways to much for the stairs and furniture. Stairs should be no more than 40.00. I was very surprised by the 60 dollars price.
I have always been a do it your self guy. I have clean my stairs many times. It is not that hard.
Four rooms for 99 is not that great of a deal if we are paying a lot for any extras we want done.

Report a concern   March 2, 2018 — Rated 10 out of 10 by L.A.K. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, friendly and on time. Plus the carpets always look great afterwards

Report a concern   March 2, 2018 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

You do a great job

Report a concern   March 2, 2018 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet

Report a concern   March 2, 2018 — Rated 10 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

On time, liked the phone calls before as a reminder. Had you checked the carpets before leaving to make sure it was clean.

Report a concern   March 2, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

Matt was extremely courteous & professional. My carpets look fantastic, and everything was explained all along the way! I had an area rug cleaned that I thought maybe just needed to be replaced. But now it looks like new & I couldn't be happier!

Report a concern   March 2, 2018 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Quick and clean service. No residue left and carpets don't stink right after service.

Report a concern   March 2, 2018 — Rated 10 out of 10 by F.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was efficient, informative and courteous! He provided me with an overview of the services he would provide and discussed any problem areas he encountered. He was able to remove a spot with company products that I was sure would not come out. He called to ensure I was aware of his arrival time and did a fantastic job! I'm very pleased!

Report a concern   March 1, 2018 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was delightful, polite, helpful and efficiant .

Report a concern   March 1, 2018 — Rated 10 out of 10 by T.F. Zerorez Salt Lake City
What do you like about our products and services?

The technician was courteous and wanted to make sure everything was done to our liking. He keep on task but took enough time to do a good job and answer my questions and concerns.


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