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based on 33724 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet felt very clean when it had dried. No residue, just soft and clean.
I like that no soaps or chemicals are used on the carpets. We were thinking that we would have to purchase new carpeting for our downstairs, but our technician showed us some pictures that he took of the cleaned and not-yet-cleaned carpeting and it was amazing! No new carpet for us - we feel like after having them cleaned it is new!
The serviceman explained everything really well. He was fast and courteous. He even told me about the deals on and I added the protection😁
Professional staff and willingness to deliver customer satisfaction
I like the natural approach to cleaning. Nothing left behind to attract dirt
I was very pleased with everything! Your technician, Peter, was amazing, courteous, and took the time to explain all processes and procedures.
I was very disappointed in Zerorez. After all the hype and glowing recommendations I heard on the radio, I was expecting better results. I requested cleaning on floor tile in my bathrooms, kitchen, and entry way. I had to ask the technician to re-clean the grout in 3 of the rooms twice (making a total of 3 attempts). When he was finished, I still had dirty spots along the edges where the tile butts against the baseboards, but he said that was the best he could do with the equipment he had. He left puddles of standing water which I had to mop up. After sealing the grout, there was a lot of residue left on the tiles. After waiting 24 hours for the sealant to cure, I had to mop twice to remove all the residue which left my steam mop cover full of sticky glue-like 'gunk' that I had to keep rinsing out of the mop cover. In addition, the technician dribbled water over the adjacent carpets (which were not part of the service), but he did clean it up after I pointed it out and asked him to fix it.
Having said this, the tile looks the same as it does after I use my steam mop for cleaning, but the grout does look cleaner and much better than it did before he came. I hope the sealant keeps the grout looking clean for a while now. I am withholding my final judgement until I see how it holds up over time. For now, I am disappointed and would not recommend Zerorez to anyone.
Great customer service! And great job cleaning our carpets and tile!
Clean and fast drying.
Carpets look great. Great service.
They came back and redid the areas we were not satisfied with. We were pleased with the final result.
Quick, efficient, quality work. My tile/grout looks amazing!
The technicians have always been knowledgeable, polite, friendly and great personalities. They have usually done the highest quality of work. The one time there was a problem. It was fixed quickly, and seemingly only had my satisfaction as their goal.
Technician was did a very good and thorough cleaning on my carpets and couches.
Representative was frustrated he had to come back and refused to reclean an area that we noticed was blotchy because he could not see any stains there.
Excellent work. I've used Zerores several times and will use them again. Ken Last name removed
Carpet looks great! Mitch was friendly and got right to work. Zerorez had excellent communication about their times and services. Mitch was right on time and the carpet was done by the time I got home from work.
Our tile is dull and splotchy since having it cleaned.
We paid about $400 to have three bathrooms tile floors and a shower cleaned. Very poor work. Our tech didn’t even touch the tile around the three toilets, which is what needed it most. He did a good job on carpets, but seemed to lack the tools or cleaning agents needed for tile and showers. It was a waste of money as we need to do it ourselves now. Plus, his truck left huge grease spots on our driveway!
You done good!
The young men were courteous, worked quickly, and my carpets look great!
Zerorez was great and they did a great job. The carpets took about 30 hours to dry completely, but other than that it was great!
They were on time.the price was what they said it would be. My carpets looked much cleaner.
Cleaned the dirty spot and removed stain
Tech stated he could not and the sold an elderly person urine and pet stain repellent.
To someone who does not have pets
Technician was friendly and did a great job!
We just moved into our new house and needed the ducts cleaned. Ben was quick, thorough, and professional. Our house smells clean without the harsh chemical smell, it is starting to feel more like home.
The tile cleaner did a great job.. looks like new..
You sent a very friendly employee who explained everything thoroughly. Carpets looked great. Thanks!
Our carpet looks clean.
No residual! Can’t beat that! Carpets dried fast!! Live the organic aspect.