Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33721 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2018 — Rated 8 out of 10 by S.P. Zerorez Salt Lake City
What could we do to improve?

Not sure much to improve

Report a concern   April 19, 2018 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet
Ryan was knowledgable
Referred us to James a good carpet repair company.
Protected corners from damage.

Report a concern   April 19, 2018 — Rated 10 out of 10 by Katie Anderson Zerorez Salt Lake City
What do you like about our products and services?

Friendly clean worker

Report a concern   April 18, 2018 — Rated 10 out of 10 by R.O. Zerorez Salt Lake City
What do you like about our products and services?

the carpet looks clean and the drying time is less than most.

Report a concern   April 18, 2018 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use a cleaner that leaves a residue behind

Report a concern   April 18, 2018 — Rated 9 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

No residue. Came in timely manner at scheduled time.

Report a concern   April 18, 2018 — Rated 9 out of 10 by Marissa/Chris Dillman Zerorez Salt Lake City
What do you like about our products and services?

Professional staff, and always happy with the product.

Report a concern   April 18, 2018 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician was friendly, informative and professional. The carpets were cleaned well and even on a rainy day were dry by the next morning. Thanks

Report a concern   April 17, 2018 — Rated 10 out of 10 by P.T. Zerorez Salt Lake City
What do you like about our products and services?

When I told them that some spots had not been removed to my liking, they came right out and resolved the problem. I really appreciated that.

Report a concern   April 17, 2018 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Our floors look amazing and your service techs are great.

Report a concern   April 17, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Tech was very professional and friendly. He did a thorough job.

Report a concern   April 17, 2018 — Rated 10 out of 10 by Tiffany Fehoko Zerorez Salt Lake City
What do you like about our products and services?

Very professional and promot

Report a concern   April 17, 2018 — Rated 4 out of 10 by J.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning was not thorough for the price paid. Pricing was not clear up front.

Report a concern   April 16, 2018 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

The people that came did a great job. They were so easy to work with.

Report a concern   April 16, 2018 — Rated 10 out of 10 by Karen Merrill Zerorez Salt Lake City
What do you like about our products and services?

carpets are super clean and the worker was great

Report a concern   April 16, 2018 — Rated 9 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Overall I was very pleased with my carpet cleaning from Zerorez. I was kept updated on when the technician would arrive, they were prompt, had a great price special and except for a small area inside the furnace room closet, my carpet looked good afterward. He mentioned that the utility area carpet might be hard to clean.

Report a concern   April 16, 2018 — Rated 6 out of 10 by W.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I thought for 550.00 my carpets and tile would look better. Tech was a nice guy and kept me informed on how service was going. I have had carpets cleaned before by other companies for less money with better results. Just over 2 1/2 hours of cleaning seems a little short on time for the Last name removed.

Report a concern   April 16, 2018 — Rated 9 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

I love that there are no chemicals and so I don't need to worry if my children touch the carpet soon after.

Report a concern   April 16, 2018 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

I like the technology used to remove the dirt out of the carpets. The technicians have always been respectful and attentive. There was a time when I decided to have them return when I felt an area was not completed properly. The return visit was just as pleasant. And my request to "do this area again" was completed.

I appreciate the "keep the customer updated on timing" policy. The dispatch called with an "about an 1 hour notice". Then the technician called with a "10 min notice."

Report a concern   April 16, 2018 — Rated 10 out of 10 by Cheryl Knowlton Zerorez Salt Lake City
What do you like about our products and services?

Awesome service from our technician!! We were very happy with the way the carpets all look and feel. Outstanding communication. Grateful he was right on time. Excellent experience all the way around!

Report a concern   April 15, 2018 — Rated 10 out of 10 by P.T. Zerorez Salt Lake City
What do you like about our products and services?

Service man called when scheduled and kept me up to date on his progress to my appointment. He arrived as scheduled, we walked through the job, he computed the price and started work. 8 rooms and a hallway took about 2 hours.
Carpets look great and were not socking wet when he was done. Totally dry 24 hours later.
Great service and a fair price.

Report a concern   April 15, 2018 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

Great job

Report a concern   April 15, 2018 — Rated 5 out of 10 by D.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

1) Technician put booties on at the truck, walked through the rain and THEN entered my house.
2) Main cleaning Tech missed several spots on the carpet that I didn't see until carpet was dry. I sent an email about it and have received no response.

I've used Zerorez before so I'm willing to try one more time, especially if I get a response to my comments about spots.

Report a concern   April 15, 2018 — Rated 10 out of 10 by Richard Allen Zerorez Salt Lake City
What do you like about our products and services?

The Tech’s where awesome!! They also took care of our needs as well as making sure we were satisfied.

Report a concern   April 15, 2018 — Rated 10 out of 10 by Amy Murphy Zerorez Salt Lake City
What do you like about our products and services?

You guys do a very good job!! Our technician was so great and helpful and everything turned out super clean

Report a concern   April 15, 2018 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly and affordable. Thanks!

Report a concern   April 14, 2018 — Rated 10 out of 10 by Teresa Davis Zerorez Salt Lake City
What do you like about our products and services?

Riley was great! He was early for the appointment and fully explained everything in detail before he started the job. The carpets turned out great!

Report a concern   April 14, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Clean and quick

Report a concern   April 14, 2018 — Rated 10 out of 10 by Kathy Hill Zerorez Salt Lake City
What do you like about our products and services?

The cleaning is done without harsh or strong-smelling chemicals, which is a blessing for people with severe allergies. :)

Report a concern   April 14, 2018 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

It was very easy to book an appointment. They were great at updating their arrival time. The technician was friendly and did a great job. Our carpet looks great now!


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