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based on 33378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Take more time cleaning high traffic areas.
A door was soaked on the bottom and now you see this wavy line of dirty water.
Very pleased with the cleanliness of my carpet and stairs! Reilly was great to work with and very professional. I appreciated how great care was taken with my home. Everything was on time and done in an efficient manner!! Will definitely use again !!
The technician was EXCELLENT!
Nothing right now
carpet looks good. people were good to deal with
Are able to get most stains up or very less noticeable, especially on lighter carpet.
We have used zerorez twice now. Will get rid of
Simple Easy dirt and stains. Anything more than that it Is not very effective at all.
The representative was on-time, perused the location, explained the process, (we were surprised at the time allowed), showed us the invoice on his phone and went to work.
His estimate of the job duration was right on.
All-in-all, a 5 star job.
Thanks to all who contributed to this event!
Fast friendly service, did a great job
I love the product and the fact that there is zero residue left behind.
One room out of three did not come very clean as there are the same old spots showing through the day after cleaning. I would have wanted the technician to either spray the spots several times or go over the room a second time.
DJ was very friendly, efficient and professional and did a very good job on cleaning our carpet.
They were on time, efficient and in one area of carpet, they did this deep-clean process to soak out pet stains! I was impressed with the professional way my entire carpet cleaning process was handled! Props to Parker for his good work. It all only took a little over an hour! Thanks Zerorez!
We liked that it was easy to make an appointment, that they called before they came, and they showed up when they said. We thought it was very nice that they had a military discount too. The technician was very nice and efficient. It went very smoothly. We have used ZeroRez for several years now and have always been satisfied. Thanks!
Made the smell worse when you cleaned. Also, I had to have another company re clean, and they were shocked at how much dirt they got up.
Nathan arrived promptly at 2 and got right to work. The carpets look amazing.
My carpets feel and look clean after they dry. Your representatives are amazing.
Expected the cleaning process to be more effective.
Quality work, professional service
The lack of smell and residue, and efficiency.
They arrive at scheduled time and are very friendly and thorough. My carpet looked great.
Good service and good job done
Cleans well and drys so fast. I was amazed at how quickly three rooms could be cleaned! It didnt take long at all.
The people on the phone and in the trucks are super nice and helpful. Our cleaner, Ethan, was so friendly and so knowledgeable about his job. First, he showed up at the beginning of the time window they gave me. I love that (and love that he called to tell me he was on the way). He gave me a lot of options to choose from and then offered no pressure to get me to choose one or the other. Then he was quick, but incredibly thorough.
We had the same experience with zero res last time we used them as well. Will definitely keep using them. We love that it's less toxic and dries quicker than other companies. The pricing is very fair and the service is exceptional. Our only problem is that we can't add a bigger tip through their payment site!
arrived on time and did a good job.
took a little longer to dry than expected.
looks good.
Service was easy to schedule and technicians were earlier than expected and completed the job quickly.
I am sold on your service, however, my stairs were still damp the next day which surprised me, however there isn't much air flow in this area. I used Zerorez in Commercial buildings in Spokane when working for a Property Management company and was always satisfied with their service and how well the carpets cleaned up.
My only complaint would be that my hardwood floor leading to the carpet areas got quite messy. I don't remember this before. I don't know if they tarped it off previously or if, perhaps the equipment (head) leaked more. Jake was very pleasant and my carpet looks nice.
Thank you!
Communication was great.
I was offered different types of services but didn't feel pressured.
Gets the carpet clean