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based on 31736 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product-no soapy residue.
Service-updated msg
It was easy to book. Our technician Noah was awesome! Really felt like he heard me and got ever nook and cranny! He wasn’t pushy to upsell anything, but gave me all the information I needed and I still added an extra room.
He cared a lot, even put on covers for his shoes and was great! Highly recommend!
Friendly technician , addressed the concerns I had . Great job on the cleaning.
Came in the same week I called to set up the appointment. Technician was very nice. One of my area rugs warped mildly after it dried (refuses to lay flat, bubbles in the middle and ripples on an edge), but the other did not. Both are 1 year old from Costco with only light usage. I'm not sure why the one rippled... so that's my one hesitation and why not a 10/10, but the carpets and stairs were cleaned well and dried well.
Technician was very thorough and followed my instructions (ie - turn off all lights in basement when you are done)
Carpets looked beautiful!
The carpet protectant on our stairs took 4 days to dry - wasn't expecting that. Everything else took about 1 1/2 days.
A real rush job. In/out in less than 40 minutes!!
Still have spots on my carpet. I expected much better care than I got especially for how much I paid.
On time, friendly personnel, easy of scheduling, carpets feel and look new again, tile floor looks great
I was very disappointed in our most recent service. Some areas look worse and some areas look like the dirt was smeared around instead of cleaned. The technician arrived before the appointment time and was finished with 4 areas in about 30 minutes. I asked questions about some areas and he assured me it was the best he could do.
Your service person was very friendly, he remembered that he had been to our home before, he was very neat and cleaned up after himself, and, most importantly, he knew what he was doing.
I had your technicians clean the tile in two showers. I assumed that if the tile was cleaned, there would no longer be water spots on the tile, but I was wrong. One of the main reasons I hired out the job was to fix that.
The cleaning was fine. I wish the tech could have focused a bit of extra attention in a couple areas I pointed out, but I saw they just went over it as quickly as everywhere else. The cost using a “coupon price” felt kinda deceptive as well. $99 quickly turned into $300 with very minimal actual work being added.
It does a great job
Quality of the work
It was all great! Thank you
Friendly service and good deep cleaning products.
Friendly service worker and carpet that is cleaned with minimal chemicals and left feelign soft and fresh.
The service was good, carpets are clean. More expensive than other services I’ve used in the past so I would take that into consideration when booking again.
Good service and good employees
The carpet looks great; efficient service. I would like to have an invoice
I was charged more than original quote when all information was given. I’m super disappointed with the amount I was charged and to make it tight I would like refunded for the extra cost.
My carpets did not turn out clean, the tech rushed through the entire home. Once they left there was oil spots all over my driveway from the van. Very very disappointed in the service and quality of work that was done definitely not work it for sure.
Looks good, smells clean
The technician was prompt, courteous and honest. He checked labels are recommended not cleaning sofa and love seat because of fabric content. I truly appreciate his service.
It’s easy to get an apt. The employee cleaning your carpets are always professional and they do a great job.
Very happy
The tech was a wonderful person. The person was very receptive to adding the stairs to the project which, I was very grateful for. What I'm ticked off about is the "biological" aspect. The short of it, is I feel like that was a rip off. I could have skipped it. The biologicals were still there after all was said and done. Not happy about that. I also think it should be mentioned that the carpet will take 4 to 6 hours to dry. That was a surprise to me. Up until now, I've always cleaned my own carpets and, typically, I'm able to suck most of the water out. I'm not happy about the quality.
Professional, personal, friendly, very clean carpet, thank you.
The technician was fine; however, I paid $120 to get the non-guaranteed pet odor out, and I can still smell the pet odor just as strongly as before the solution was ever applied! That was actually the whole reason I wanted my carpets cleaned at this time.
Work was good and the technician was very professsional
They did a great job! I would definitely recommend and my carpets look so much better!
Your technician did a fantastic job at cleaning and adding protection to our carpets .
He was very polite and knowledgeable. He walked me through the cleaning process before he ever started. Please put me on your calendar for 6 months or 1 year, what ever our technician would recommend.