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based on 33378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look great and the service was fantastic!
Excellent service. Friendly and informative serviceman.
They always show up in time and do a great job. Fair pricing and people who care.
My carpets look great. The technicians were courteous and efficient.
The tech was very nice and did a great job! We have used Zerorez ever since we built our home 12 tears ago and we've never been disappointed.
Matthew did an outstanding job. He provided the best customer service of anyone I’ve ever had work in my home. Very professional and went out of his way to ensure I was happy with his work. Very impressed by him!!
Everything was great.
Good smelling and clean carpets!
The technician was on time, thorough and efficient.
It was quick and easy to schedule online. The worker was polite, helpful, and informative.
I would use Zerorez again.
The techs are great, dried in a hurry too. Looks super nice. Thanks guys
The job is usually great. I have been using Zerorez for years.
Great service
we thought zerorez did an excellent job. he came on time and we were pleased with the results. thank you. fran and jim Last name removed
The odor of the couch protectant was terrible. It's not helping with stain resistance. I spilled a little coffee - tried to wipe it up with a damp cloth / now it's coffee and yellow. It's terrible.
That is is done with steam.. I do think your pet spray product is over priced. I won’t do that again. $ 120 for that seems way too high of a price. But I will always use Zero-rez
Carpet is clean and drys quickly so we can get right back on it
Quoting process is ridiculous
We are in the carpet business, and zerorez is the best for your carpets.
Great process and great job cleaning my carpets. Easy to schedule.
Your up charges were outrageous. Over 2k for carpet cleaning is not reasonable. The additional $720 for "odor treatment" on top of the regular charges is dishonest. You bait and switched and refused to do the service unless we did the up charges. The new tenants needed the carpets cleaned but we felt taken advantage of. We will never use your service again and will tell everyone we know to never use your service.
Patty was exceptional in going above and beyond with addressing my concerns with the carpet.
I will definitely continue with your company's services with future needs (of course requesting Patty).
Our TECHNICIAN JOHN did a great job. Our carpet looks so much better than it has for a long time.
Why would Zerorez send someone with a broken back to clean my floors? While the gentleman you sent was kind, he spent more time talking about his broken back than he did actually cleaning my floor. He didn't wear the shoe booties either. I would've appreciated that gesture. He did minimal effort and went over the floors once. I still had spots all over my floors after he was finished. I asked him if he could try to get the darker spots out and he told me that was as good as they were going to get. He knew I was disappointed, but he clearly didn't care. After he left, I was so upset with the results that I borrowed my parent's carpet shampooer and redid them. After I was finished, my floors looked amazing! All the spots he "couldn't get" were all gone. No thanks to Zerorez. I will never use your company to clean my carpets again. I would certainly not recommend you to anyone at this point. All in all, it was a wasted $136.00.
Efficient and thorough
To be fair, we have a light colored couch and loveseat, but I expected better results. I paid too much money to have my couch and loveseat look blotchy. The cleaning didn’t help at all. If anything, it looks worse. I’m taking the time to do it on my own and is already looking better.
They were very easy to work with and do a good job.
Quick, effective, non toxic, professional. Love it.
I have been pleased in the past but this time i am not so happy with the results. I noticed a spot that I showed them has come back. There were 2 other spots from kitchen to carpet area with a brown spot and one from the outside door to carpet. The one in front of the chair , again, I noticed last night. When they were there, I had to have them do the walk area twice. I am not pleased with the outcome. If I use you next year, I will not allow the guy to come back to do a half job. I did not request him. I requested Mia at the recommendation of William Kemp but I guess there was a scheduling issue. I could have waited a day and hand Mia come but I had to work. I schedule things when I am off.
Fantastic service, fantastic result, very polite technicians.