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based on 31775 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and great job.
Great service!
My carpets looks great! LOVED being able to schedual online!
We like the simplicity of the chemical-free carpet cleaning.
The carpets look good, except we paid to have the very small hallway cleaned and that apparently doesn't include the two small closets in the hall way. So now when you open the closet, the carpet is brown in there. They were conveniently able to come the day after we received keys to our new house, but the 12-4 window ended up being 4 PM arrival.
The first time out the service was done the carpets seemed clean but couldn't really tell because we have dark carpets. After waiting for them to dry, I decided to run my Dyson canister vacuum over them. This is when I was surprised to see my canister filling up with dust and dirt even after the cleaning. The guarantee was 97% clean and this was not the 3% error factor. My carpets just were not as clean as I had expected. I did call the company and explained the situation. After a short conversation I was told that someone could come back out and do them again. This was okay but a huge inconvenience as I had taken the day off originally to get this done and I had all my furniture stacked up on my tile. I agreed to it hoping for the best. Angelo (I believe is who came out) he was shocked to see how much my vacuum had pulled up. He proceeded to go back over the areas multiple times and did a very thorough job. He worked very hard and was determined to get my carpets clean! After waiting for the carpets to dry I vacuumed again with minimal dirt in my canisters. I have to admit I am questioning having the rest of my house done as I am worried about having the same experience. The company did hold true to to their guaranteed satisfaction though and I appreciate that.
The technician was friendly, respectful, and got the job done quickly and efficiently. The carpets look great. Only issue was the dry time. I was told 6-8 hours, but there were parts of the house—especially both staircases but also some rooms—that didn’t fully dry for 3 days. It was a big hassle in terms of leaving furniture off the carpet for 2-3 days.
I was impressed with the customer service and their willingness to come out to the condo
I'm selling three times! The technicians were all very nice and professional! Thank you!
My carpets look/feel/smell so much cleaner after Zerorez. Your techs were helpful and went the extra mile to get the job done.
Zerorez is the BEST!! They are able to help with tile, duct work, and even eliminate pet stains. I highly recommend their services
How clean my carpet is when they are done
Work was done professionally and worker was very accommodating to our needs. Thank you.
He did a great job cleaning, it’s so nice to have our furniture clean again.
It was very easy to schedule the appointment and the work was done promptly and at the designated time. The technician was very knowledgeable and went over in details our options for cleaning our carpets.
Good worker. Great results
Great service technician. Very polite and courteous.
The tech was very nice and did a great job!
The technician explained how I could get the carpet dried faster and keep it clean and make it last longer. I was able to get the appointment at a convenient time. The carpet looks good.
Fast, clean, on time, friendly!
Your technician was amazing! He was non-judgmental of the mess made by our dog and cleaned it beautifully!! I am happy to give him a 10!!
No chemicals are used and carpets are unbelievably clean.
The technician was helpful and friendly! We would definitely use use your services again!
We are very pleased with the outcome. The carpets look great and your rep who did the work did a fantastic job! He careful reviewed his plan as well as recommendations based on his assessment prior to start. His attention to detail along with his review of his work before taking payment, making sure I was satisfied with the outcome along with making sure to answer questions I had was greatly appreciated. He was very professional and thorough. We just can't get over how great the carpets look. We will definitely use your service again!
Ben was very friendly and professional.
He was really concerned about helping me get the carpets as clean as possible.
He suggested but didn’t push products for dog urine.
Thanks Zerorez!
very pleased with service. thanks.
The cleaner did a great job. Not only cleaning but moving some furniture and putting the foam blocks under them as well. Excellent service! Hope he’s around the next go around.
My carpet is just as dirty now as it was before.
The technician did a fabulous job!!!
The guy that did the floors was extremely knowledgeable and helpful very nice and did an awesome job. We didn't think the old stains would come out but somehow he was able to get them cleaned and the carpets were dry just overnight,
I like that there are no harsh chemicals or soaps used. The carpet looks refreshed and feels softer
Also appreciated the professionalism of the technician Sawyer