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based on 31774 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Workers are always professional. Carpet dries so quickly. Cleaning is always amazing with removal of stains that I didn’t think would come up.
The carpets were cleaned very well and look great. Last time, I was not happy with the way the carpets were cleaned and I thought about calling another company, instead of Zerorez.
This time, the technician made sure the rooms and stairs were clean. Thank you!
Quick service. Clean, competent team. Flexible with schedule and changes in service, they did more rooms than anticipated.
Great friendly technician. Great job. Dried quickly. Looks good. Thanks
The serviceman was nice, efficient, explained things well and did a great job.
Great job and good people.
Our technician was very professional. And the cleaning job was thorough.
Hunter was extremely friendly, fast, and provided great service. I would definitely recommend Zerorez!
Not happy with the results! $421.00 and not one of the pet spots came out. I felt like they were in too big of a hurry. Although they were very nice and polite
We were very pleased with the service we received . The young man that did the work explained
the process to us before he started. Were able to ask questions and he answered them to our satisfaction . The carpet looked new when he was finished.We love it! We will tell our friends about Zerorez ! The service was excellent!
Thank you
The Parsons
Needed a quick turnaround and Ryan was great!
Your technician Roy was very thorough and informed me every step of the process... I appreciated that.
They did a great job. Very friendly and worked fast but very efficient!! Highly recommend them!
The tech (Riley) was great and the service was completed quickly. When we do this again we'd like to have the same tech.
Good quality services, prices, technicians, finished products. I will recommend and use Zerorez again.
Very courteous employees, they wore shoe covers and use corner guards to protect my home. My carpet looks great, i'm looking forward to see how well the sealants work. We only use Zerorez.
We are surprised that our carpet was still very wet when we went to bed 12 hours after the cleaning. In fact, now more than 30 hours later there are still wet spots. Our carpet is less than 3 years old, has a very short nap and low profile. It is not plush. We are concerned the water wasn't adequately vacuumed and that dirty water remained in our carpet. And the parts of the carpet that are now dry feel a little crunchy. This all seems like the old flood and suck approach to us. We have used ZEROREZ many times since about 2004. In fact our dearest friends were very early franchisees in Southern California. It seems like your service has degraded significantly since then. Our technician, Jadon, was very nice and helpful. He clearly knew what he was doing. This comment is not about his efforts. But perhaps the equipment is not working properly or you are using cheaper equipment without the very powerful vacuum that we are used to.
Courteous, friendly, explained options and called to let us know of arrival time
Don't send so many reminders / messages. Text, email, phone calls way too many
Fast, friendly service! Hunter was so professional and approachable, helping me to understand the services available and even made recommendations. The carpets are clean, I am delighted. Many thanks to Hunter and Zerorez!
I think the carpet actually looks worse than it did
It looks better than it did in a long time
Friendly and thorough and love the "no soap" and filtered water technology - makes so much sense!
My carpet look great. All the spots came out. The two young men were very helpful and did everything I asked them to do. Like move a couch over a little so they could get underneath that area and then move it back, move a chair in another room for the same reason. These were pieces I couldn't move myself. They did a fabulous job.
Our daughter bought a house with traffic stained carpet and had Zerorez clean it rather than replace the carpet. Zerorez did such a good job her carpets looked great and she kept the carpets. She has Zerorez come back and clean the carpets on occasion and continues to be satisfied. She tells everyone that Zerorez is the best of the three carpet cleaning companies she has tried.
We are preparing a different house for sale and there were no immediate appointments available on line. We called Zerorez up and they worked us in before the photographer was going to show up for the real estate pictures. They spent extra time working on traffic areas and the carpet looks great. They even raked the carpet to get it to all stand up to dry. We got a call both from the office and the service truck telling us they were on their way. The technicians were cheerful, professional and only took a little over an hour to get the job done. Thanks Zerorez.
Zero Res is speedy and efficient - I've never been happier with carpet cleaners.
It made my carpet much cleaner. They were quick and friendly.
After my carpets are cleaned there is no scent that lingers around. The carpets feel clean and softer as well. Plus your technicians are very careful and they work fast.
It's tough for me to know b/c by carpets were already very clean so I couldn't tell much of a difference after the cleaning. The technicians were friendly though. They arrived within the last minute of our window though.
Quick, friendly service, and pet friendly.