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based on 31775 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the technicians and the great job they do cleaning our carpets and grout. They always teach me something new about care and cleaning. Thanks guys!!
They were fast and efficient. The technicians were kind and informative. The carpets looked great afterwards.
I want to say what an amazing job Spencer did on our carpets yesterday. He very thoroughly looked over the rooms with a black light to find where our dog peed. I can’t tell you the difference in the smell of those rooms now! I would request him to come back to us every time. He worked so hard and could not have been better!
I loved how clean the carpets looked and felt. No residue.
I don’t want to be added to your email list automatically! I should be able to buy something without getting emails. Then you do not make it easy to unsubscribe!
The service was great! The technicians (Braden & Ben) were wonderful. They were so polite and knowledgeable. They went above and beyond to do a great job and make sure I was satisfied. Thank you!
I love Riley, the technician. He did a great job and I am highly motivated to get things cleaned with a 30% discount. Great idea!
My carpet looks great!
Awesome service, very professional, just seemed too expensive.
I found your service to be the best I have ever had. My carpet looks great .
My carpets always looks great after you come and i love how quickly they dry. Derek was the technician and was so nice .
Friendly technician, clean fast drying carpet, no residue
Hunter and Dante did a great job listening to my concerns about the rooms I needed cleaned. They explained their recommendations of cleaning options thoroughly. I appreciated their respect of my decision regarding the choice I made in the options they presented. They worked quickly and efficiently. They deserve a "10" for sure. The only reason I'm giving a "9" review is because I'm disturbed that the pet spot removal for a room is more expensive than the baseline cleaning fee. My expected cost of approximately $110 for the cleaning job more than doubled. That's frustrating.
I’ve used Zerorez for years because I love the way my carpets look once they are cleaned! I also appreciate your technicians willingness to listen and be flexible when I’ve wanted to adjust my order while they are here. I trust Zerorez with my carpets, and will gladly recommend their services to my friends.
The guy who did our carpet was awesome! Super friendly, fast, and no spots left! He deserves a raise for sure!
I love the fact that Zerorez is able to thoroughly clean my carpets without detergent, no residue left to collect dirt.
The cleaning makes our carpet feel and smell like it’s new again.
Good communication, punctuality, information, professional.
Very informative and thorough technitions. Tile and linoleum look amazing. Spots I have had a hard time cleaning in bathroom are gone.
The carpets dried much faster with your process than other carpet cleaners I've used in the past. Technician was professional and quick.
Pet treatment pricing
I called this morning- 18 hours after my cleaning to voice my disappointment in the service I received. Essentially what I got from the person on the other line was- "I'm sorry you are disappointed- I can schedule another cleaning for you".
I had 200+ square feet of tile and two other rooms of carpet cleaned- the technician was here almost 1 hour total time. I have had ZEROREZ here before- with a very satisfactory service- but it took them over 2 hours to complete the cleaning. He arrived about 11 AM and left a few minutes before 12 noon.
Problems:
1. The tile in the hallway has a 1 1/2 inch strip down both sides of the hall of residue that will have to scrubbed up. There was no real effort on the grout in the entire room.
2. The carpet in my family room is a high grade of berber. It was extremely wet- and with questioning the technician told me that it would be at least 8 pm before I could move any furniture back on the carpet. He also stated that it would be a good idea to rent some fans to get it dried faster if it was an issue. It is now 6 pm the next day- and the carpet is still damp. I have never had this occur with ZEROREZ before. Additionally, it was so wet- a "bubble" was noted in the middle of the room- it has now disappeared, but again- never happened before.
3. The carpet in the living room is a heavy dense carpet- it is now dry, but had a very "stiff- crunchy" feeling as we walk on it. Again- not a usual expectation with ZEROREZ.
I did not want the same technician to return, and I will not have help to move my furniture again, so I declined the "re-do" offered. But my disappointment is very real- and feel the service does not match the advertised service and expectations it gives. Several of my neighbors have been into my home to see the "clean carpet" and were just as appalled as I have been.
Needless to say- if the service of ZEROREZ has declined to this point- I will not be calling again for carpet or tile care.
Very efficient, did a great job cleaning and sealing tile
I only use Zerorez! My carpet always feels cleaner after. The technicians are great to work with.
The guys who clean my carpet were very friendly and happy
It’s a clean healthy product
timely appointments no soaps good work
Zerorez was on time to our appointment (in fact even a little early). Riley was professional and I felt comfortable while he was here cleaning my carpets.
I like no smell of chemicals, they do a great job
Consistently pto services