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31772 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough. The technician was very cordial and helpful
Great professional friendly cleaner.
Your coordination with us regarding time of arrival and how long the whole process would take was excellent. Your representative was efficient, friendly, and obviously competent. We had had our ducts cleaned recently, which took two guys and about twice the time that this took to clean all carpets in our large home, so I was surprised to see this completed by just one guy. I would gladly recommend this service to others.
No soap
How clean it is after.
Zerorez does a great job, I have used it for a number of years, my sister uses Zerorez as well. I am always happy with the results. Even tough stains that other carpet cleaners have not been able to get out, Zerorez has. It is always worth the little more that you pay, your carpets stay clean longer. No residue for dirt to stick to.
We liked that Zerorez did not use chemicals to clean the carpets.
The work was quick and clean, left the carpets looking fresh and new.
We would surely recommend Zerorez to our friends.
Very knowledgeable and timely. Protected the corners of my walls from the tube and cord.
easy to schedule, knowledgeable cleaner, friendly cleaner, didn't push added services, prompt,
Great service at an affordable price!
Price for animal cleaning per room was more than the cost to clean a room and it seemed to just highlight the smell. I won't ever do that again but the normal cleaning is good.
The technicians did a outstanding job and acted very professional. They came promptly and worked quickly to get the job done correctly.
On time, polite, friendly, efficient, up front with pricing.
Did an excellent job! Definitely I will use your company again in future.
Technician was great. He was so thorough even though we were the last appointment of the day. I love the extraction for pet urine.
Easy to work with, efficient, everything went smoothly.
After our carpet was dry you can still see some stains. One of the areas I really wanted treated was my closet. I didn’t fully understand what my technician was explaining to me (although he was very nice and conscientious I believe), and it was treated differently, and that is just one of the marks I still can see. I feel like I spent a lot of money on this service (more than I have ever spent on carpet cleaning in the past), to not be 100% satisfied.
I wasn’t going to call and complain, but I have got this email a couple of times now...
The technician who came, Riley, was an exemplary employee who was respectful & diligent.
Communication on when you arrive is the best!
Everything. Your products seem to work well. Your employees are friendly wether you speak to them over the phone or when they are at your home cleaning your carpets.
I appreciated the emails and phone calls letting me know when to expect my service! My technician was great as well!
the floors looked -- and felt -- amazingly cleaner; worker was thorough;
The only thing I'd like next time is a receipt for payment, in addition to my check record.
The technician was very thorough when explaining the process and easy to talk to. He listened to my concerns and helped me figure out the best way to get things done. He was careful to stay as clean as he could while moving about the house. He did an excellent job and we would like Riley (sp?) to come back again.
Our carpets look great! We just had some remodeling done and the dust was everywhere! Especially in the carpet. The carpets are clean and the air in my home is clean and wonderful. Thank you Zerorez!
Thorough cleaning; provider (Riley) was professional as well as personable. Contacting Zerorez and scheduling the service was easy. I was reminded of the date/time by email also.
The technician was great!
The tile was a little streaky but the carpet looked great.
My technician was fabulous, he was very professional and courteous. HOWEVER I am very disappointed in the changes that have happened in Zerorez's business practices since the last time I got my carpets cleaned, especially in the hard core upselling. Next time I will be using a company that includes a biological cleaner that will eliminate bacteria out of my carpet without asking for an additional $300.
I've used your services twice and both times it has been a great experience. Your service men are very nice and professional. They called before they came and arrived when they said they would. They got the job done quick and did a great job!
the service was very good, the man was polite and worked pretty fast, the carpets looked clean and I was very happy with the service.
My house feels and looks cleaner.