Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31772 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2019 — Rated 10 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

the service was very good, the man was polite and worked pretty fast, the carpets looked clean and I was very happy with the service.
My house feels and looks cleaner.

Report a concern   July 11, 2019 — Rated 10 out of 10 by T.L. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough. The technician was very cordial and helpful

Report a concern   July 11, 2019 — Rated 10 out of 10 by Bryan Gillespie Zerorez Salt Lake City
What do you like about our products and services?

Great professional friendly cleaner.

Report a concern   July 11, 2019 — Rated 9 out of 10 by Tolford Young Zerorez Salt Lake City
What do you like about our products and services?

Your coordination with us regarding time of arrival and how long the whole process would take was excellent. Your representative was efficient, friendly, and obviously competent. We had had our ducts cleaned recently, which took two guys and about twice the time that this took to clean all carpets in our large home, so I was surprised to see this completed by just one guy. I would gladly recommend this service to others.

Report a concern   July 11, 2019 — Rated 10 out of 10 by K.Z. Zerorez Salt Lake City
What do you like about our products and services?

No soap

Report a concern   July 11, 2019 — Rated 10 out of 10 by Susan Lee Zerorez Salt Lake City
What do you like about our products and services?

How clean it is after.

Report a concern   July 11, 2019 — Rated 10 out of 10 by Susan Johnson Zerorez Salt Lake City
What do you like about our products and services?

Zerorez does a great job, I have used it for a number of years, my sister uses Zerorez as well. I am always happy with the results. Even tough stains that other carpet cleaners have not been able to get out, Zerorez has. It is always worth the little more that you pay, your carpets stay clean longer. No residue for dirt to stick to.

Report a concern   July 11, 2019 — Rated 9 out of 10 by Suresh Chandrasbkaran Zerorez Salt Lake City
What do you like about our products and services?

We liked that Zerorez did not use chemicals to clean the carpets.
The work was quick and clean, left the carpets looking fresh and new.
We would surely recommend Zerorez to our friends.

Report a concern   July 11, 2019 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Very knowledgeable and timely. Protected the corners of my walls from the tube and cord.

Report a concern   July 11, 2019 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

easy to schedule, knowledgeable cleaner, friendly cleaner, didn't push added services, prompt,

Report a concern   July 11, 2019 — Rated 10 out of 10 by Chris Lloyd Zerorez Salt Lake City
What do you like about our products and services?

Great service at an affordable price!

Report a concern   July 10, 2019 — Rated 7 out of 10 by B.B. Zerorez Salt Lake City
What could we do to improve?

Price for animal cleaning per room was more than the cost to clean a room and it seemed to just highlight the smell. I won't ever do that again but the normal cleaning is good.

Report a concern   July 10, 2019 — Rated 10 out of 10 by Debra Crain Zerorez Salt Lake City
What do you like about our products and services?

The technicians did a outstanding job and acted very professional. They came promptly and worked quickly to get the job done correctly.

Report a concern   July 10, 2019 — Rated 10 out of 10 by stephanie monson Zerorez Salt Lake City
What do you like about our products and services?

On time, polite, friendly, efficient, up front with pricing.

Report a concern   July 10, 2019 — Rated 10 out of 10 by X.L. Zerorez Salt Lake City
What do you like about our products and services?

Did an excellent job! Definitely I will use your company again in future.

Report a concern   July 10, 2019 — Rated 10 out of 10 by R.E. Zerorez Salt Lake City
What do you like about our products and services?

Technician was great. He was so thorough even though we were the last appointment of the day. I love the extraction for pet urine.

Report a concern   July 10, 2019 — Rated 10 out of 10 by P.E. Zerorez Salt Lake City
What do you like about our products and services?

Easy to work with, efficient, everything went smoothly.

Report a concern   July 10, 2019 — Rated 3 out of 10 by K.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

After our carpet was dry you can still see some stains. One of the areas I really wanted treated was my closet. I didn’t fully understand what my technician was explaining to me (although he was very nice and conscientious I believe), and it was treated differently, and that is just one of the marks I still can see. I feel like I spent a lot of money on this service (more than I have ever spent on carpet cleaning in the past), to not be 100% satisfied.
I wasn’t going to call and complain, but I have got this email a couple of times now...

Report a concern   July 10, 2019 — Rated 8 out of 10 by L.C. Zerorez Salt Lake City
What could we do to improve?

The technician who came, Riley, was an exemplary employee who was respectful & diligent.

Report a concern   July 10, 2019 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Communication on when you arrive is the best!

Report a concern   July 9, 2019 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Everything. Your products seem to work well. Your employees are friendly wether you speak to them over the phone or when they are at your home cleaning your carpets.

Report a concern   July 9, 2019 — Rated 10 out of 10 by B.A. Zerorez Salt Lake City
What do you like about our products and services?

I appreciated the emails and phone calls letting me know when to expect my service! My technician was great as well!

Report a concern   July 9, 2019 — Rated 9 out of 10 by C.E. Zerorez Salt Lake City
What do you like about our products and services?

the floors looked -- and felt -- amazingly cleaner; worker was thorough;

The only thing I'd like next time is a receipt for payment, in addition to my check record.

Report a concern   July 9, 2019 — Rated 10 out of 10 by Leah Paddock Zerorez Salt Lake City
What do you like about our products and services?

The technician was very thorough when explaining the process and easy to talk to. He listened to my concerns and helped me figure out the best way to get things done. He was careful to stay as clean as he could while moving about the house. He did an excellent job and we would like Riley (sp?) to come back again.

Report a concern   July 9, 2019 — Rated 10 out of 10 by T.K. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great! We just had some remodeling done and the dust was everywhere! Especially in the carpet. The carpets are clean and the air in my home is clean and wonderful. Thank you Zerorez!

Report a concern   July 9, 2019 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

Thorough cleaning; provider (Riley) was professional as well as personable. Contacting Zerorez and scheduling the service was easy. I was reminded of the date/time by email also.

Report a concern   July 9, 2019 — Rated 10 out of 10 by E.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great!

Report a concern   July 9, 2019 — Rated 9 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

The tile was a little streaky but the carpet looked great.

Report a concern   July 9, 2019 — Rated 0 out of 10 by E.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My technician was fabulous, he was very professional and courteous. HOWEVER I am very disappointed in the changes that have happened in Zerorez's business practices since the last time I got my carpets cleaned, especially in the hard core upselling. Next time I will be using a company that includes a biological cleaner that will eliminate bacteria out of my carpet without asking for an additional $300.

Report a concern   July 9, 2019 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

I've used your services twice and both times it has been a great experience. Your service men are very nice and professional. They called before they came and arrived when they said they would. They got the job done quick and did a great job!


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