- Phone: 801-288-9376
- Visit Website
based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was a good dude but the upselling you guys require them to do was a bummer. I was excited to finally try Zerorez because I imagined a more direct approach to carpet cleaning but it was just more smoke and mirrors. Orange coating, Bacteria coating etc... even though I know I can buy that stuff by the bottle for a few bucks practically anywhere. Didn't really get the orangy smell during the process either so that made me question the further gimmicking of it all. Probably gonna go back to another truck mounted provider before diving into zerorez for $200 a gain. I call that type of sell "hit it and quit it".
Emails
The carpet looks great. He was fast and informative.
Roy does a great job.
The team that cleaned our carpets did an excellent job. They kept us informed about the price and how our carpets would come up. We will definitely use this service again.
It was great
Reasonably priced and showed up on time. They did a great job! The carpets were so dirty and now look great!
The technicians were on time and very personable. They explained their work and got right to it. The work was great andrea we would under them again.
Very professional, easy to work with, and good quality service
Mitchell did a great job. He was very professional and very thorough.
Great service. Camille worked very hard to get the dirt out. I’m pretty sure it took way longer than scheduled.
The carpet was visibly cleaner, the technician did an excellent job of explaining the process and my options and wasn’t at all pushy, he was thorough and helpful.
You get the carpet clean and it dries quickly..
Great cleaning methods and great service tech that came out to our house!
They work hard to make sure you're totally satisfied.
He did a great job
Informative and professional
Guys that came were great! Easy to work with and knowledgeable.
With our new senior dog the pet spot and treatment was fabulous and most necessary. I can finally walk in the house and take a breath of relief with a smile and not gag :)
friendly and profesional
Tech was very helpful and knowledgeable.
I appreciated the information the technician gave me about carpets, what kind of cleaning results to expect or not to expect in high traffic areas, and other services available. There was no pressure to purchase other services, even though they did explain the other services Zerorez offers, such as cleaning upholstery, area rugs, and tile. I thought the technicians I had were polite, knowledgeable, professional, and hard working.
The rugs were too wet to leave on the wood floors. Tech should have known that. When I took them outside, I could see dog hairs still on the clean carpet. The tech said if I really wanted them clean, I would send them into the shop “if I do it again.” I really wanted them clean. I paid over $150. For what was done, I could have borrowed a bissel and done it for free.
I was most impressed with the technician who came to our home. He was polite, knowledgeable and enthusiastic. He worked hard and did all that was asked of him. The air-conditioning wasn't working in our home and as a result he had to work in a hot atmosphere (the temperature outside was 101 degrees.) He never complained. The carpets and rugs which he cleaned look beautiful. We are greatly pleased with the work which he did.
The technician that came to our home was very nice and very professional. He went over pricing and options with me and didn’t make me feel pressure to add additional services. I will definitely use Zerorez again and again!
I appreciate the relatively simple process: (1) The equipment used is lighter weight and smaller in size than I remember before using Zerorez (2) the actual cleaning process takes a minimum of time in spite of the fact that the cleaning is thorough (3) Of course, I appreciate the shorter drying time and the fact that the carpet stays clean longer and, generally, there are NO returning stains or spots.
The manager , Jimmy, was super helpful when we had a color problem with an area rug! He tried to take it and clean it but it was a bigger project than he thought. So he returned my area rug so I would have it for a party in my home. He again picked up my rug and took it to clean it and tried very hard to remove the spot the upholstery cleaner had made. Jimmy was very helpful and worked with me until everything was taken care of!
Fast friendly service and wow carpets looked amazing. Along with how to care for our soon to be puppy he was awesome to talk to
I had a pet treatment done on a chair and area of carpet. I can still smell the urine odor.
The Zerorez van also leaked oil and left several stains of oil and cleaning solution on my driveway.
I was scheduled for 8:00 AM to 12:00 PM on 7/19/2019 but it was after 2:00 PM before anyone showed up. I was not notified that you were running behind until I called to see if anyone was coming.
The carpet looks great. Thank you.