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based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. We received notice over an hour earlier than scheduled that the truck was near, and arriving soon. This was a huge inconvenience on my wife and 89 year old father in law, as well as me. I had an appointment, to which I arrived EXACTLY ON TIME, so I couldn't help in the sudden rush to get the rooms cleared. To their credit, my wife reported that the two guys were at least helpful moving things.
2. They blamed the lack of fully cleaning the carpet to the "2 years" since it was last cleaned. Granted, it's been 17 months, they rushed the job, both initially and when First name removed asked them if they could touch it up again.
3. It is apparent that the jobs are likely being rushed to make up for the lower "special" cost. This strategy just lost you a customer FOR LIFE.
Excellent service above all. Your technician let us know about problems he encountered that could lead to a less than perfect outcome. He made sure we got the best deal possible. He was careful with our home and furnishings. We couldn't be more pleased.
Great professional technicians!
Zerorez comes when they say they are coming, and they are polite and do a good job. My carpets always look good afterwards.
No soap residue left in the carpets!
no smell
great tech that came
eassy to schedule
fair price
no chemicals
looks grea
You are very fast and do an excellent job
The worker was friendly and efficient. Our carpets look and feel noticeably cleaner. Thank you!
Prompt friendly service. Technician called to let me know when he would arrive. He explained the procedure. Fast and thorough
The carpet on the stairs was way too wet. It took 36 hours to dry with fans,
Service techs that are knowledgeable, nice guys. Carpets aren’t soaked for days. They look and feel really good!!
Ann B
We have used Zerorez for at least 20 years. THE BEST CARPET CLEANING EVER!
I feel like the bill should have been walked through more closely. It looks like we were charged for an extra room and I can figure out the charge for the added prevention carpet stuff. They were all a different price. We were told a special of 60, and one of the charges was 90. Right now I feel like we were overcharged at least 63 dollars, but it is really confusing.
Quick -- like next day after request. Very clean employees. Clean carpets exceptionally well!
Quick, professional, and the non-soapy process is great
The technician did a great job but I wasn't happy with the cost of the tile cleaning when it didn't even clean up the grout in the kitchen. The technician told me that he had doubts as to weather or not it would clean it up with your equipment and he did the best he could do. With that said I will be sending pictures of before and after pictures of my wife's cleaning of the tile to show that it can be cleaned. When you advertise that you can do something you should have a guarantee for your work and to pay almost $150 for tile cleaning work that took less than an hour to do and not have it be very effective is disappointing. Needless to say I'll never have your company clean my tile again.
The price was reasonable and the service was thorough and efficient. Got the pet stains out of the carpet!
The upsale was a bit strong. Tech showed up early and felt like it was part of the upsell. Also wanted to charge extra for small closets? JUST DIDNT LEAVE ME WITH A GOOD FEELING. Did do a really good job on the carpets. Would have been a 10 if no upsell...
they were thorough and very good. THey got me in their schedule quickly. great company
The products are the best I have had done on my carpets and the service personnel have always been polite, explaining process well and sharing additional products with home owner that can extend life of cleaning and carpet without being pushy.
quick and efficient
The technician called before he came and was on time. He was professional, knowledgeable, and did a great job.
Thanks,
Excellent service, technician explained process and changes to original order. Technician was very friendly and polite. Work was efficient and carpet looks great.
the operator explained the procedure clearly. then he went to work. he cleaned decades old pet smell, repeating as many times as It took.
he wS HONEST and COMPETENT, and HARD WORKING.
we already loved norez.
with this operator, we are even ore pleased. our house smells clean for the first time since we got the carpet laid.
Tycho did a great job! Thanks!
Better prepared for unexpected service opportunities. Better at cleaning hard water off of tile. Disappointed in results
Seemed a little pricey
Jacob was very good about explaining the cleaning process in real time.
Carpet not as clean as I was hoping, when they were finished, but maybe my expectations were too high.
I called and made an appointment 3 weeks in advance because I wanted an early appointment as we were leaving town at 11:30. The girl said that would be fine and she would make a note of my request. I called several days before and made sure I was on the list for an early appt. She said it was in the notes that I needed to leave by 11:30. On the day of the cleaning I called at 9:30 since no one had showed up yet. The girl said, well he is in Lehi at an appointment and will not be at your house for 1 1/2 hours!! I said I asked to have an early time since we were leaving town. She replied, we cannot tell you when and what time your appointment will be. I said I asked to be first. I didn't need a specific time I just need to be first on the list. Long story short, he came at 11 and did a super job and was very nice but we were late leaving for our vacation. But I really don't think I will use this service again nor would I ever refer anyone due to the scheduling issue.