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based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service, efficient, dries quickly
The pet treatments that we were told we needed were a high additional cost. On the phone we were told unless stains were visible and we could smell it that the regular treatment would work. When the tech came we were told a regular cleaning would bring out the smells so we needed to do the pet cleaning or none at all would be the recommendation. It was hard to make a decision at the last minute. The carpet felt crunchy after it dried and I found a spot of red residue I could pull off by hand which made me wonder how well my carpets were even cleaned. The tech was great and kind and awesome to deal with so it’s more a complaint about being told one thing on the phone and then something else at time of cleaning.
Adam was very kind, friendly, and a hard worker. He took every effort to ensure we were happy with the job he did.
They do a good job, and the carpet dries quicker than other companies I have used.
They were prompt and I appreciate that.
I love that your technicians wear plastic covers over their shoes. I love how quickly the carpets dry in comparison to other "water" cleaning. Other places say they will be dry in ONE day but that never happened. Sometimes some sections took up to THREE days to dry. This is the 2nd time we've used ZeroRez and both times the carpets were dry in less than 8 hours. Both times we've been completely satisfied with the technician who did the work.
Whatever solution you use is terrific!
They came on time, worked hard and I'm completely satisfied. I'm going to schedule a appointment to have my office cleaned by Zerorez.
Everything~!!! I am always impressed by how well my carpets turn out~! This is the third time I have had you come. I appreciate how quickly the tech gets to work and how fast it dries too~! This tech was very personable and easy to talk with~! Thank You Zerorez for being my carpet cleaners~!! Jill Murdock
Fast and efficient.
The technician that came was really nice but I noticed the following.
1. The carpet downstairs still had crumbs and dead bugs along the edges. I guess that’s understandable if he can’t completely get to the edges.
2. The shower he cleaned still looked dirty. He said it’s stained. But I looked at it more closely and there is still a layer of dirt/residue that I was able to scrape off with my finger. Overall, I was not too happy with the tile cleaning in the shower or in the bathroom.
3. Also, he left a large stain in our driveway. Will this wash off with rain?
Very thorough cleaning. No pressure to buy extras from your rep. carpets are cleaner than with companies I have used in the past.
Very friendly and knowledgeable staff, easy to book an appointment, it turned out well.
They did a great job! I just moved into a new home and the carpets were very dirty with pet urine stains. They got it all cleaned and my carpets look brand new. They were friendly and professional!
Simple quick easy
Always get great service and cleaning from Zerorez
Professional. On time. Seemed honest. Liked the email reminders and receipts. Carpet got cleaner.
the cost of the cleaning was way over what i was first told it would cost also your
service man did not tell me how much it would cost before he started cleaning the carpet
i was expecting around $150.00 dollars when i ended up paying $348.00
your service man did not tell me before he started cleaning the price was a shock
not happy at all
Wasn’t impressed by the person I spoke to to make the appt but the technician that cleaned our carpet was very thorough and professional.
Carpets came out super clean, Jacob and Conrad were very professional and friendly, they did an excellent job!!
I would refer you to any of my family and friends the quality of the cleaning of the carpets was excellent thank you for doing such a great job I appreciate it
Everything.
We were very satisfied with both the work done and the young man that did the work
Thanks for the friendly and informative service!
I love how friendly and kind the service technician was. I love how my carpets look and feel.
The price was different on the phone than in person. I was not told that it was subject to change
No chemicals
Spots under beds weren't done even though mattress and box springs had been moved.
Carpet was left very wet and did not dry until well after the given dry times.
I was charged for the 4th room despite current promo of clean 3 rooms get the 4th free.
It was easy to schedule online. The technician texted to let me know they were on their way. The results were better than I expected. My carpets were much dirtier than I thought! It smelled so fresh too.
showed up on time, thorough job in cleaning sectional and carpet, product used appears to be exceptional.
Zerorez has fast, knowledgeable, friendly staff. From info regarding pet stains to the temperature it should dry at. I will never use anyone else.