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based on 31730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When the young man arrived to clean the carpet he explained all of the options available and the additional cost of each if I decided to include them. He did not pressure me to chose any of the options which I appreciated.
Very professional and wonderful attention to detail.
It was Great when return service could come after to finish. John is the Master Cleaner! Ask for him or Cameron.
Too expensive
Got the stains out and how quick it was
No harsh chemicals, respectful of property, and listens to understand our concerns.
On time, quickly did the work.
Fast organized and do a great job!
No soap leaves everything cleaner. Very responsible and thorough workers.
The employee who cleaned our carpets was knowledgeable, offered different options without being pushy, and was friendly. My carpets where cleaned quickly and we loved that there was no chemical smell.
Everything! However, You're pricing is ridiculous!
Maybe be faster! Also, I never received my receipt!
On the day of my appointment, I received two texts, letting me know that my technician was on their way and would be there in 15 minutes. I raced home and waited and waited and waited for about an hour. I then called and was told there was a glitch in the system and they wouldn’t be there for a few more hours. So more waiting I did.
The two technicians “cleaned” my carpets. After they left, I noticed several brown brown/yellowish marks all over. I called back the next day and they sent someone else out. The new technician re-cleaned the carpets and did a good job. I appreciate him coming out and fixing the problem.
I was frustrated with the amount of hiccups I experienced throughout the whole process though.
Thorough, patient, friendly!
Your prices are outrages you add money add on where ever you can
Aside from carpet, we had zerores clean some pergo flooring … the cost was super high!!! And the flooring was still stained after the cleaning. It was not worth the money. And we’re feeling a bit jipped having paid ~$600 dollars for the service.
It’d be nice if you refunded us a few hundred. The cost for the pergo was highway robbery. We really just wanted a single stain out and it didn’t come out. The rest of the floor was totally clean already.
Professional and prompt, with convenience of installation at my home.
Great service, thorough cleaning, got all of the pet spots out and it dried quicker than any other cleaning service we've had - BRAVO!
Initial treatment needed to be redone and technician was much more thorough the second time. Not sure if it was just my carpet creating the issue or if the first pass wasn't done correctly. All appears to be good now, though, and Zerorez was quick to resolve and to correct it.
After the cleaning I always test it by wearing white socks around the house. Three pairs of socks have all shown dirty! I think they should have stayed clean for at least a month but these were dirty immediately. The last cleaner used a rotator cleaning brush and my socks didn’t show any dirt for over a month. Anyway at this point I could not recommend you at this point. Sorry. You’re welcome to give it one more chance if you like but at this point I’m not happy with the outcome. Thanks for the follow up.
It was a good deal on the room, hallway and stairs cleaning, but the area rugs were unexpectedly more expensive.
I have recommended Zerorez to several people and will continue to recommend them! My carpet looks so nice - hardvto belive it's 11 years old!!
Great service and great job with the carpets.
Great
I enjoyed how easy it is to schedule the cleaning, and my cleaning crew was pleasant and efficient. My biggest problem is that you don't clean the carpets! You run you specialized water through the carpet.
This result, everytime I used you, is that I get pretty lines in my rug, but the dirt is still there. You should advertise as carpet line providers.
How well your product cleans my carpet and the great customer service zero rez provides.
The amount of extra dust and debris left on furniture, floors that were under ceiling ducts was extreme. We are spending a lot of time/money cleaning up after this event. No warning about this that this condition would happen. One would assume all the dust and debris would be captured by the cleaning system. Clearly not the case. Now I question if the cleaning process was done correctly. I wasn’t home (my wife was) when this procedure was performed. I’d love a rebate on expenses paid for this. I was about ready to call you for carpets, I’m thinking twice about that. First name removed H
They were quick, friendly and thorough
Prices are pretty high. Maybe discount former users of your service. Especially senior citizens.