- Phone: 801-288-9376
- Visit Website
based on 33420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and friendly. On time.
No nasty chemicals, very professional staff
It does not leave residue.
Technician (Jerry) was very knowledgable and took his time to make sure everything was
completed right. He was respectful and courteous and made sure my home was protected from the cleaning hoses and cords.
Overall, the technician did a good job. However, there were a couple of stubborn stains in my front room that faintly appeared as the carpet dried. That was a disappointment, but the lotion blotches that were on my daughter's bedroom floor were completely gone. I used Zerorez before and will likely use them again.
Personable workers. Arrived at appointed hour. Worked fast.
It was annoying that the technician didnt know the prices of services without calling in. Also he broke the vent flaps on the outside of my house while trying to clean my dryer vent.
Honestly, Gaylord Karren has been the best neighbor a person could ask for...if I am going to give my business to a carpet cleaning company, I'd prefer to support the Karren family.
Everything was good.
not useing detergents in the water.
Carpets were very clean. They were friendly, careful, and efficient.
No harsh chemicals - like radio ads
No soap
I had Zerorez come, because I know often when you have carpet cleaning companies come out that the price that they quote is far from the actual price that you pay. I had been told by friends and family that Zerorez was different, unfortunetly that was not the case. I was charged almost 30% more than the bid. One of the charges I could see was justified the others were a surprise to me, and so I payed 20% more than the bid and did not get one of the rooms cleaned that had been included in the bid. Since nobody likes to pay more than they have budgetted for something & have been told it would cost, I am afraid that I would be hesitant to recommend zerorez.
The work was done quickly and effectively and Isaias was obviously knowledgable and knew what he was doing. He was very friendly and easy to work with, and the carpets looked great when he finished.
dependability, you come when you say you will. I know if something is not right you will fix it without problems. The staff is competent, hard working and reliable.
This is the second time I've used Zerorez. The employee was very nice and efficient. I had several stains, which are all gone and so far have not come back.
The fact that you use a method that doesn't leave a soap residue. Your staff is very friendly and courteous.
Great service and the carpets were very clean and dried quickly. I did feel that the upsells were a bit much however.
fast service, well done
On time, careful, polite, thorough.
I like how you don't use soap and leave residue in my carpet
The cleaning technician who cleaned our four kitchen chairs cleaned the top of the seats very well, but he neglected to clean the sides of the seats. Also, the cleaning technician did not do a great job on the thresholds of our bedroom and hall closet; they still look dirty. Overall, our carpets look very clean, and we were pleased with how fast they dried. One more thing: we do not like the manner in which we felt we found ourselves negotiating with the technicians for added services. The additional price for "protection" which was haphazardly sprayed on our carpet is too much.
Quick and well done
Best carpet cleaning company around. Professional & courteous staff plus a great product makes Zerorez the go-to carpet cleaner.
Our carpet looks so much better, but on the flyer in the money mailer it said the carpet would be the cleanest it had ever been, which it feels clean, it just didn't completely take away some of the look from the traffic areas. I put clean with looking clean, too.
Excellent service and highly professional and personable staff. Carpets look great!
Your services are far too expensive. In my case I was charged $440.00. I was charged $140.00 for the special (4 rooms and a hallway). I was then charged an additional $140.00 for removal of a dozen pet stains. I was then charged $160.00 for your carpet protectant plan (Maxim Advantage). This $160.00 charge included a $40.00 charge for having a large living room
I agreed to the Maxim Advantage plan as it sounded like a good deal. For the life of me I am unable to figure out the $140.00 charge for pet stain removal. Your technician cleaned the carpet one time only. I didn't notice any additional cleaning going on, other than the regular cleaning.
I can't recommend your services to someone else based on the way I was charged.
Carpets stay cleaner much longer than when soaps are used as in traditional carpet cleaning. I have watched other carpet cleaners go around an spray the scented soaps on the carpet knowing it does not all get extracted back out.
I love how quickly the carpet dried after being cleaned without chemicals.