What our clients think of us!

Richard came and cleaned our entire home on Friday, July 26, 2019. He did an excellent job on almost every part, making our carpet look like new again and cleaning a very dirty area rug. He was very nice and professional.

We had one room in our basement, my daughter's room, where our dog had urinated while we were out of town and family was supposed to be watching him (who didn't do a very good job. :/) We didn't know where he peed exactly as it had dried by the time we got home, however, her room definitely smelled.

Richard suggested the extra $50 pet treatment. I have used this service before when our dog was a puppy. I knew they shined a black light to find the source and then treated the area. Richard told me that his black light broke that morning and he didn't have one to use, but that he would clean the whole area thoroughly. I was not told that this was not 100% guaranteed.

On Monday morning, 72 hours later, it still stunk in her room. My daughter does not want to sleep in there because of the smell...which is why I called to have my carpets cleaned in the first place. I called ZeroRez on Monday and spoke with Sawyer who was very helpful in explaining the process of using the treatment, how it works, why it may need to be flushed instead of just treated, how it's not 100% guaranteed, and if I wanted them to come out and treat it again, it would be another charge.

I mentioned that I didn't think that was fair since Richard didn't have his black light in order to properly treat the area in the first place. I offered that perhaps we could meet in the middle so we can get the carpets treated in a timely manner. He put me on hold so I could speak to his manager. He came back to my line and said that his manager was on another call and would call me back.

I still have not heard from the manager. No message has been left. No contact made. We go out of town tomorrow afternoon, July 31st for 2 weeks, and I was hoping to be able to get this resolved before we left. Or at least get something on the calendar for when we get home.

I would appreciate being contacted about this ASAP.
Cell: Phone number removed
Home: Phone number removed

Thank you.

Name removed
4888 River Chase Rd
Herriman, UT 84096
Email address removed

I like how it cleaned and the person was very kind and did a good job, was prompt and it did't take a long time.

The carpeting almost looks, feels and smells brand new when done.

We needed you to come back for a quick touch up and you were fabulous!
Super Customer Service!!!

Lindy Palfreyman, Fairlane Apartments, SLC

The tech was happy and prompt. Worked hard and delivered a quality product. Very happy with the service.

The price is reasonable and the work is good and the carpets dry fast

We like Nour, a very pleasant and hard-working and thorough carpet cleaner.

Have used them several times & not disappointed!!!

Technicians are always friendly and do a great job.

Lack of harmful chemicals.
Good technicians

Technician was polite and made certain he informed us of all he did and addressed issues we had. Product has worked well in the past and we are most satisfied with our recent experience.

Just after the Christmas holiday I was sick with influenza A and was not able to work for 5 days. I had picked up the dog from a kennel and he was sick at the same time. The dog had repeated thrown up and had accidents in the house. All of this came out of my rug. I came back from a month vacation and the dog had gone on the rug and another rug was in need of cleaning since places that were suppose to be white were not. This time the spots from the dog were not completely gone and the other rug didn’t look any different. I was very surprised and disappointed. My rugs were initially taken into your facility when they were bought to be treated. My designer recommended your company and I have been very pleased in the past with your work. I was not pleased this last time. I even asked if it would help if the rugs were taken in to your facility. The person that came suggested it would not.

I just feel like your service is over-priced and honestly, my stairs were saturated when your employee left. He told me 6-8 hours to dry, we’re Currently at 32 hours and my stairs are still quite damp. We’ve had a fan on them for the past 12 hours to try to speed up the process. I’ve jever had my carpets left so wet from past cleaners.
There’s nothing really that can be done.

Showed up on time. Did a great job. The carpets look great. Dried quickly without a residue.

Very thorough and efficient! Thank you 😊

Carpets were extremely wet. Took more than 24 hours to completely dry, even with ceiling fans running. And the stairs are still wet. In addition, when the technician forcefully pulled the blue hoses around corners, it left blue scuff marks on corners of several walls. Some wiped off while some did not.

We’ve definitely had better experiences with other companies such as Stanley Steamer and Plush. I would not recommend.

Safe and friendly!

The service was great. The young knew his business and did a great job. The was also friendly. My floors look great.

I had this carpet cleaned in February by another company and it looked fabulous after they were finished. They spent double the time working on it. Right now you cannot tell the carpet was even cleaned.The same marks are there and none of the stains are gone. Seriously it looks the exact same now as it did before it was cleaned. I spent $180 on this project because your ads are so convincing. But I will never be using your company again. This was a complete waste of my money and I am so sad.
How do you make this right - I don't know. You can call me and we could discuss this @ Phone number removed.. Name removed

They clean my carpets and tile thoroughly and leave the floors smelling and looking great.

Really didn't look any better in the bedrooms
they were fast done at the last. Not as much
A work done in e stains there as well.

Quality, speed, service, price!!!!

My rug dried fluffy and soft. Cleaning was quick too

xx

Great service and courteous workers.

I called zerorez and they were able to schedule an appointment within 2 days. Taylor arrived on time and called me 45 minutes before my appointment to let me know he was on his way. I had already had the carpets cleaned by another company and was extremely dissappointed. Zerorez got the carpets lighter, cleaner and also got rid of the stench left by the other company. Taylor was friendly, professional and did a thorough job.

My carpet are very clean It did not take him long to do my rooms. I would recommend you to anyone

Angelo has always been the best in performing the work I have had you perform. He is very thorough. I wish he could continue as my request but I understand he moves on to Commercial opportunities.

Fast, efficient, and effective!!

John did a great job. It had been a couple of years since we had the carpets cleaned and they really needed to be done. I also had him clean a recliner and it looks almost brand new.