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based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There was some water on my hardwood flooring that was left from the carpets being cleaned. I thought the workers would wipe it up afterwards but they left it for me to wipe up. It wasn't a lot of water so it wasn't a big deal, which is why I scored a 9. The worker broke a picture frame that was on the wall but was very apologetic and immediately came down to let me know. He was very honest and super friendly, and he gave me a discount. I will use zerorez again.
Adam did a great job. On his second return
the carpet went a shade lighter.
I feel that you need to get a stronger stain
remover for,problem spots. Your attitude
and integrity of what you sell are way above 10.
The carpet still stinks.
Wonderful customer service! Jared was a great technician.
Liked that the carpet, though moist on the surface after cleaning, wasn't soaked to the pad by using to much water.
Professional job, looks great!
Fast, friendly, efficient through and honest about expectations
Michael was a total professional! I had to run a family errand and he was alone doing his job. I had ‘zero ‘ concern leaving. I’d surely recommend him as a technician and your company as a supplier!
Professional and attentive to detail.
My carpets always look great when the job is done. The technicians are always friendly and helpful. However, of the two who came this time, one was great, and the other one scared me to death about the pet treatments, so I opted out of that. I almost opted out of having them do the carpet at all. His warnings were so strong...then I had to sign the waiver whether I had the pet treatment or not. How ridiculous is that! I hope I don't get that same "salesman" again. I will have zerorez but not if he comes to the door.
always do a great job
The tech , Zane, was professional and courteous. An excellent job on 14 yr old carpet. Thank you
I ultimately like the way the products and services clean the carpets. I love the idea of no soaps leaving a residue. The carpets seem to dry faster too.
Very pleased. Do a great job.
Extremely courteous and thorough at my house. Very professional - would call Zeroez again.
Sometimes the techs don’t do a thorough job. Spots that should be gone are still there.
Easy to schedule, competitively prices, no stiff carpet when they are finished.
Great service and great job done.
Reasonable cost. Technicians friendly and efficient.
My tile looked worse than before they “cleaned it”. Despite the name, there was so much residue, streaking and dirty areas left over, that I had to clean it after they left... I couldn’t stand to look at it anymore, and refused to walk barefoot on my own tile.
I called within 15 minutes after they left and requested to have a supervisor call me. No returned call. I called again, and she had left for the weekend. She had 4 hours to contact me, and nothing. Her lack of response or concern spoke a thousand words to me.
Based on how dirty my tile floors were, I am quite concerned with what was left on my carpet. I do not recommend.
The carpet looks so good after your cleanings
we recently had our carpets cleaned by one of your technicians. It has been about three weeks since this was done. Since then we have had a spot on the carpet that has appeared from a pet accident. You couldn't see the spot before cleaning the carpets. but since having them cleaned, this spot has shown up. So we decided to clean that spot with a rented carpet cleaner ourselves. We also cleaned the hallway because that never really looked cleaned afterwards. When we poured out the waste water, we were absolutely shocked to see black water pouring out of the bucket. We don't wear shoes in our house, so its impossible to think that carpet got that dirty in 3 weeks! We took pictures because we were so surprised to see the dirt coming out of our carpet. Since that carpet was never cleaned properly in the first place, I would appreciate a reimbursement of at least half my money to help pay for the rental of the carpet cleaner I rented.
Prompt dependable service. Friendly and informative . Willing to go the extra mile
We were very happy with the carpet cleaning done by your technicians, They were very accommodating and efficient in the things that they did. We were concerned after they left because there was some rippling in the carpet in the living room, and I called your office to express my concern. The lady who took my call was very nice and reassured us that the problem would correct itself after the drying process was complete. She was right! We are very pleased with our clean carpets.
No soap rez
The rep was less than friendly and seemed bothered that he had to clean the carpets
You could vacuum before or after the cleaning. There were small pieces of dabree left behind
I easily vacumed those up in minutes.
Your technician was great!
You took care of me. It took a little convincing but we came to a place that worked for both of us. I'm happy about that
On time and thorough.