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based on 31772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Never received invoice or receipt
I had my entire house done yesterday and things seemed fine until the carpets were dry. The one spot that the tech said he could easily get out was still there and hardly seemed touched. I used a rag to take a lot of it out and I noticed some of the traffic areas still seemed quite dirty. I used the cloth on them and it came out dirty as well. If I could get dirt off the top of the rugs that easily that says to me they were never cleaned to begin with. I am not unreasonable but I was truly surprised. You were highly recommended by my sister and all the reviews I read. I don’t don’t know but it seems like we were given a once over lightly in order to get to the next job. I am really disappointed in the job. I sent some pictures of the rag to someone at Zerorez. It didn’t look like anything was done in some areas.
Clean carpets! Efficient and personable service provider. Showed up on time. Got the job done quickly.
Stays clean longer.
My husband fell on the stairs and dumped mayonnaise and blue cheese dressing on our two month old carpet, the technician was able to clean the carpet and it looks great.
They came on time, were very kind and helpful and my carpets look beautiful!
Technician was very nice and answered questions and gave good explanations.
The young lady work hard and was very informational. The carpet looks good. I had them show me the dirty water and we are clean people and it was dirty.. good job
Customer service from Jacob & Austin was great. They were very professional and answered all our questions. Being we were first time users. We will call again amd refer your company to others. Thanks Zerorez.
Carpets turned out awesome! The guys were professional, courteous, and fast. Highly recommend the service, thanks so much!
We love how much longer our carpets last since we began using Zerorez. Their process really makes a difference! The carpets are so soft.
Professional technicians that go above and beyond and great communication. And the carpet always looks so much better!
Professional technicians that go above and beyond and great communication. And the carpet always looks so much better!
They exceeded my expectations..We had a paint can go down 6 stairs..We followed all the instructions given to us before they came to clean the next day...He was able to remove a great portion of the paint and for a reasonable price...Highly recommend..
Good, friendly, and efficient service. Ability to get an estimate online.
I like good clean carpets and that's what you do. Thanks
Nice work - crew was very professional
There is no smell! The spots are gone! The worker was fast and efficient!
The appt was kept with updates as to when the techs would arrive. The service was great.
Quality work, quality people at a fair price.
the technician was very knowledgeable, very friendly and did an excellent job. the rooms for as bad as they were turned out beautiful.
Michael, our tech was awesome! He was very friendly, personable and knowledgeable.
He explained things so well to us. The carpets look great, thank you!
No residue of cleaners, little moisture left behind.
They did a great job. The carpet looked and smelled nice and they were quick and professional. They arrived 45 min early so I was still at work. Thankfully they waited, but I was a little upset by the message from the Zerorez office saying they would only wait 20 min, which I thought was odd since they were early....not my fault. I had to race hone.
The person who cleaned my carpets did an amazing job. She was very thorough and got out stains I didn't think was possible. I would love to use her again.
Every person I spoke to was helpful and professional, the technician was efficient and thorough. He was also very nice! I feel that the price was reasonable for the work and product!
Excellent attention to detail. The two men who worked on my home did not rush... they worked hard to ensure that when they were finished the carpets were clean, and free of spots and stains. I will specifically request this team the next time I need my carpets cleaned.
you get the carpets clean!
The individual who did our carpet cleaning worked very hard and was very careful with out home. He was very professional.
Fast and thorough service.