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31772 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was friendly and did a great job.
Michael the service tech was outstanding. Very professional, thorough and personable. Thank you for sending him over. The carpet looks and feels so clean, especially the stairs.
Very professional, great job
I was so happy to meet Camille, the carpet technician that was assigned my area rug project.
She was knowledgeable, well trained, personable and made the visit interesting and enjoyable. She explained the process and options and I felt like you sent the best well equipped employee you have.
When I use Zerorez in the future, I will definitely request Camille. The project only included three wool area rugs and two runners and they were quite filthy. Camille and your products cleaned them all nicely.
Thanks for coming into my home and helping me have cleaner rugs!
paul j.
Fast Drying
Person doing service was awesome
Very personable and professional
Good service
Professional, on-time service
Carpets look great and tech was friendly and really listened to my concerns.
Good communication about when coming. Excellent technicians
Technicians were great!
Outstanding service. Thank you for a job well done.
Our service provider was great. He was receptive to suggestions and did a great job.
Clean carpet.
We were very happy with the service, technician and end results. The technician was able to get spots out that we thought were permanent. We highly recommend Zerorez!
My carpets are cleaned then with any other company.
And the service is amazing, very professional and fast.
Work a little harder to get stains out
ZeroRez does a great job and my carpets have never looked better!
The fact that you were willing to make it right! You were happy to schedule a re-cleaning.
Thanks for your great customer service
Denise
Rather pricey but great service by the two employees who came to my house.
I had two different technicians clean my carpets this week. My downstairs carpets were cleaned on Monday, August 5. The technician was kind, respectful, and the carpets looked great when he left. However, they were so wet that after 11 hours of running the air conditioner on "fan" and moving a portable fan from room to room and keeping windows open, my carpets were still damp in places. On Wednesday, August 7, a second technician cleaned my upstairs carpets. He was also considerate and did a good job cleaning the carpets, but he was able to get more moisture out of the carpets and within 4 hours they were mostly dry. I would recommend your services but tell friends to make sure they ask for someone who can get all the moisture out of the carpets. It is frustrating to have it take so long for them to dry and I don't think it is good for the carpet.
Zerorez always does a great job.
Our carpet is very old and they help us keep it going.
Never any sticky carpet afterwards.
This is the 2nd time we used Zerorez. The technician was friendly and not only on time, but early which we were very happy about. The they cleaned the carpets quickly and they look SO nice. We love that there are no chemicals used. We will always use zerorez for carpet cleaning!
My carpet dries quickly and is cleaner than with other carpet cleaners.
courteous, informed about his product, arrived on time
Zerorez always does a great job. We need to have them come more often.
The technician was so kind and helpful.
Jacob was thorough, ensured I understand everything. Just a top notch guy!
Three rooms look beautiful. The front room carpet looks like ocean waves. I hope the carpet settles down.
The cleaning man did an excellent job. Stayed as long as it took to go the extra mile
Conrad did a great job!!!