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based on 33378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I’ve used other carpet cleaning companies in the past and after hearing great things about zerorez, I decided to give them a try. I was blown away with the difference! They cleaned an upholstered chair and it looked brand new! Our carpets are spotless and feel soft again, instead of crunchy like they’ve been after other cleanings. The technicians were thorough and friendly. I will definitely be using them again in the future.
Technician was on time and did a wonderful job!!
Carpets dry in a timely manner. Ethan did a great job!
Friendly and efficient
My rooms always look and smell clean after they come.
I like the fact that you don’t use detergent. And normally I’m happy with the service, however, I felt like the two guys that showed up rushed through the cleaning of my carpet. They were in and out in 40 minutes. I just felt like they could’ve taken a little bit more time and focused on the whole carpet rather than just a stain marks.
They were nice and they took good care to take care of my furniture and everything else, but it just felt rushed.
We had two services from your crews--rug cleaning and vent cleaning. Both crews were professional, polite and respectful. I'm not sure the rugs actually got clean, but they did get good and wet (took two days before we could bring them back into the house). One of the rugs is virtually white and the traffic patterns still show. Other than that, we'd do business with you again.
The results—clean carpet!
Very professional carpets look beautiful
We are hesitant to reuse zero rez because the last 2 times you have come, we have had to have the cleaners come back to do a better job. We have used zero rez for 12 years, and when we are paying $100’s of dollars, we expect a thorough, good job. We have felt like they are more interested in doing a QUICK job. Unfortunate. While we do appreciate that they came back and did a better job, we didnt like the hassle of having to have them come back.
Our carpet cleaner was awesome so thorough and polite! He did a great job. 10/10 recommend. He deserves a raise!
My carpets not only look clean but, they feel clean. They were very professional.
Friendly, clean did a great job.
There were four spots on my carpet in my den that we’re not in the pathway. When the carpet dried, they reappeared.
Got here on time and got the job completed in a reasonable time. Looks good.
The hidden costs. The $25.00 service fee. An additional $75.00 if the first treatment for dog urine didn't work.
Nice carpet cleaner. Good service
I’m still angry about the stains on my new carpet that should have been removed. But your technician just made excuses.
The technican did a wonderfu job
Professional cleaning without soap. Patti did an awesome job at cleaning my rug and carpets. She was thorough with her work and even went over the costs in detail before she started her work. She made sure I was happy with the results and reviewed a few issues with the carpet.
We were up charge to treat a spot, the tech used a black light told us the green color was active bacteria. We agreed to pay the extra to get rid of it. When he was done and he came up to collect I asked him to use the black light again over where the spot was he said the black light was out in his truck and was kind of hesitant to go get it. The spot showed up still just as big but this time it was blue and he said it had been neutralized. Then he went back out to his truck and got a smaller machine. What he didn’t know is was also have the light to show issues. The next day the spot was green again!!! So it wasn’t neutralized like he said! Last time I used Zero Rez the spots on the carpets were all gone and
Had to come 4 times to clean the area. Each time the stain increased in size. They have to come out again
The service was done well. I am pleased with how clean everything is.
If a tech knocks over an outdoor plant or knocks something off a wall - both have happened to me - it would be nice of them to let the customer know and apologize.
Also - when a customer mentions an area that has more traffic - it would be nice if they did a little extra to be sure it's cleaned. I have had a couple of techs that have done that - it's such nice simple thing to do.
First name removed
Patty, technician arrived promptly at my house Friday mid-day and reviewed areas to be cleaned and any concerns I might have. She got to work and cleaned each room with care. Afterward, she pointed out stressed areas I might not have been aware of. All in all it was a great experience and the carpets were almost thoroughly dry by Saturday evening.
No soap
The tech was great to work with and the carpet was unbeliveably clean, the whole experience was top shelf.
Technicians we thorough and polite and did a job
It was professionally done
Great service - fantastic staff
They concentrated on places I showed them!