Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31767 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 31, 2019 — Rated 10 out of 10 by S.J.S. Zerorez Salt Lake City
What do you like about our products and services?

Clean products and no soap

Report a concern   October 31, 2019 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Easy scheduling. Great customer service and cleaning techs. My carpets feel new when they are done!

Report a concern   October 31, 2019 — Rated 10 out of 10 by Myra Lopez Zerorez Salt Lake City
What do you like about our products and services?

Great customer service, and great job on cleaning my carpet. The person who came to clean my carpet was very nice and did an excellent job, my carpet looks like new, I could not believe how nice it looked.! Just a great great job!! Will continue using Zerorez and definitely recommend!

Report a concern   October 31, 2019 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Mitch did a great job. Very friendly and informative.

Report a concern   October 30, 2019 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

Great job and very efficient.

Report a concern   October 30, 2019 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

They are friendly, professional, prompt, and did a great job at my condo.

Report a concern   October 30, 2019 — Rated 7 out of 10 by C.M. Zerorez Salt Lake City
What could we do to improve?

I was not provided a quote over the phone when I booked the cleaning, even though I told the girl I was having 4 bedrooms cleaned, a set of stairs and I need pet spots and protectant. This made it awkward when the technician had to add it all up and it was way more than I had planned on paying (way more than the ad of $33 per room). And way more than I had paid the previous year, for the same areas cleaned with the same company. So frustrating

Report a concern   October 30, 2019 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Best carpet cleaning we’ve had done.

Report a concern   October 30, 2019 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

Guys were on time, did a good job,carpet looks great.l will use your company again.

Report a concern   October 30, 2019 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

I like how professional and thoroughyour employeesare. I also love that when you come, it’s not going to ruin my nice carpet.

Report a concern   October 30, 2019 — Rated 8 out of 10 by C.K. Zerorez Salt Lake City
What could we do to improve?

You guys always do a great job!! $33 a room is a great price but prices for area carpets are ridiculous! A 7 x 10 rug is way smaller then a room but it was $70 to clean! I'm seriously thinking about just renting a machine myself next time.

Report a concern   October 30, 2019 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

fast, less water, carpet came out very clean, removed many stains and marks.

Report a concern   October 30, 2019 — Rated 10 out of 10 by N.T. Zerorez Salt Lake City
What do you like about our products and services?

Done quickly and explained to us extremely well what would be done and why

Report a concern   October 29, 2019 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very thorough, knowledgeable, and gave great suggestions and solutions to help my carpet

Report a concern   October 29, 2019 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician (Jared) that actually did the work was incredible. He worked very hard to get the work done as quick as possible. I gave a 10 rating because of him. The rest of the process was below par.
The actual job was done at my mom's home but I needed to be there. I had originally scheduled the job and was told I would be given 45 minutes to get to my mother's house which is great because I am about 1/2 hour away. I got a call from the technician that they were 10-15 minutes away. I told them I could not be there in 10-15 minutes but would get there as soon as possible. The technician said that would be fine so I immediately left my home. When I got about 1/2 the way to my mothers my wife called and said they had rescheduled our appointment and they would not be there until later. I was not happy so I canceled that appointment. After settling down I decided to give Zerorez another try. This time I was told they would be there sometime between 11:30 and 4:00. Because of my last experience I went to my mom's early just in case they came early. I waited all day. Finally a little after 3:00 I was informed that the technician was about 45 minutes before being done and then would take 20 minutes to get to the house. Needless to say at this time I had waited since 11:30 and was not very pleased. I had somewhere I had to be so I had to leave at 5:30. I was very frustrated. It was not a good experience.

Your saving grace was the technician, Jared. He came in and went right to work. He worked his tail off in order for me to be able to leave by 5:30. He finished just a little bit after 5:30 but I was very impressed with the work and how quickly and effectively he worked. He should be recognized. He turned a terrible situation into something manageable.

Report a concern   October 29, 2019 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

Nour got up stains that the last zerorez guy left! Nour was a great cleaner—I already recommended him to three other people.

Report a concern   October 29, 2019 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

On time, professional, quick - but thorough, courteous, right price!

Report a concern   October 29, 2019 — Rated 5 out of 10 by E.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You've cleaned my carpets at least 5 times and always did a wonderful job. The technicians showed up an hour early and for the area they needed to clean it always took them at least 2 hours. They spent a little more than 1 hour and I was really shocked when they said they were done. I asked if they could clean the couch in my master bedroom and they said "No problem" and didn't clean it. Just kind of disappointed. They left a lot of spots and all of the areas look like once over is good. The stairs weren't clean either. Ann Last name removed

Report a concern   October 29, 2019 — Rated 10 out of 10 by Jana Erickson Zerorez Salt Lake City
What do you like about our products and services?

Prompt, carpets dry quicker, technicians are friendly, carpets are clean!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Chad Lott Zerorez Salt Lake City
What do you like about our products and services?

Conrad was awesome! Informed, respectful of our space and hard working. Loved the services he recommended for our pet issues and how fast he worked. We would definitely use Zerorez again!

Report a concern   October 29, 2019 — Rated 10 out of 10 by Susan Neff Zerorez Salt Lake City
What do you like about our products and services?

I love that there are no chemicals and my carpets, tile and upholstery come out looking like new!

Report a concern   October 29, 2019 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

I like that there are few chemicals. I liked the information the cleaners gave me. Very informative.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Robin Shomaker Zerorez Salt Lake City
What do you like about our products and services?

On time and quality work

Report a concern   October 29, 2019 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free, deep clean

Report a concern   October 29, 2019 — Rated 9 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Always on time
Friendly
Takes time to explain what are doing
guarantee a good job

Report a concern   October 29, 2019 — Rated 8 out of 10 by L.E. Zerorez Salt Lake City
What could we do to improve?

Not have small area rugs at entrances to the houses be an additional charge when the large carpet areas are done.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Brad Moyes Zerorez Salt Lake City
What do you like about our products and services?

The techs that came out were awesome! They were very professional and explained everything to me. They informed me about some additional items that I could take advantage of which I did. They were quick but very thorough. They walked through everything with me before they left to make sure I was completely satisfied. I will request these 2 again next my carpets need cleaned and have already referred several family members and friends.

Report a concern   October 29, 2019 — Rated 9 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

Zane was very polite and professional. Carpets cleaned up well and there was no residue left. My only complaint was that he arrived quite a bit later because the previous appointment took extra time.

Report a concern   October 29, 2019 — Rated 10 out of 10 by Mike Graff Zerorez Salt Lake City
What do you like about our products and services?

The Tech. was friendly, knowledgeable, and did a great job. Carpets look great.

Report a concern   October 28, 2019 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

I didn’t think the carpet would come out looking as good as it did. Zerorez did a fantastic job!


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