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based on 31767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were on time and professional and informative. The carpets look great.
Our carpets looked great after our cleaning!!
Dried fast and friendly service willing to make things right with the customer!
Happy with the service
On time. Great results. Polite and efficient staff.
It was pricey so I’d be more likely to use again if costs were lower. But quality job done.
Job well done on our bathroom tile.
Everything!
I felt like the technician, John, did a thorough job. He was flexible when I decided to have a few additional things cleaned. He arrived here in a timely manner and took the time to address any questions or concerns I had.
Hunter did a great job!
Good technician.
The two techs that came back to address some concerns I had with the initial cleaning were wonderful! Clean cut, honest, knowledgable and thorough! I appreciated their transparency so much and appreciated that they recovered a not-so-great initial experience. My carpet looks so much better. Thank you!
It works! Our cleaner was great!
Carpet looks, feels, and smells clean.
Dries quickly. Great to have John as technician. He was very good!
Very nice polite young man but he came closer to 1:00 pm and not between 8 and 11:30.
I had requested the earlier the better for us and I was told they would put that in the notes.
It would have been helpful if we had received a call saying - you are last on the list or first or whatever so we weren't waiting the entire morning.
I think he did a great job once he got here.
The clean I get
It seems to clean as well as any other company we have tried. Our appointment was made with no problem and the technician arrived on time and was very nice, explaining everything as he went along.
The cost was much more than we expected but he did a good job. The add ons (pet spot spray, protection, sealant on tile etc.) Seemed high. We have a very small home and only did walkways in the living room and 3 bedrooms and two halls, along with the tile in our kitchen/dining area. Our bill was over $541.00, which was a shocker.
I wouldn't recommend anyone with tile that has been color sealed have their tile cleaned by this method, unless you plan to reseal it afterwards. The process blew scattered areas out of the grout and trying to just redo those spots didn't match the rest of the floor. My husband spent almost four hours re-sealing the whole floor!
Everyone is so courteous! Thank you!
Friendly and careful with corners and walls. Great experience in my first time using this company. Will call again when I need carpets or upholstery cleaned.
Carpets look great, he called ahead, came on time and was very polite.
We were pleased with the work Zerorez did on our carpets!
They were friendly and very efficient in their job.
They listened to our concerns and made sure our expectations were met. The guy who performed our cleaning was friendly, professional, and made sure we knew everything that was happening and what we were paying for
This was my second time scheduling Zerorez. The technicians were so much better this time! The price was affordable and they were very respectful, friendly, helpful, and did a great job. As I mentioned, this was a much better experience than last time. Glad I decided to give you guys another shot, but I am only rating a 9 because you can't be sure what kind of experience you will get -- depends on the quality of the technicians being employed and sent out.
Technician was very helpful and cleaning was done well.
The gentleman that came to my house was knowledgeable, and helpful.
You did a good job of cleaning our carpets. I just wish that I had known that you charged extra for large throw carpets.
Mostly liked the nice guy who did the work for us I would give him a 10+, Explained everything he was going to do, talked to me about the kind of carpet we had, was just super to work with,, His name is Mike and will request him again. The carpets look great and was surprised at the tile floor when he finished, maybe even a little ashamed at how bad they had gotten. will definetly call you again.
this was our first time having our carpets professionally cleaned and I love the result. Your representative did such a thorough job and was very quick I will definitely use your service again.
Thank you
Technician was very helpful and great