Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31767 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2019 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look amazing and the whole house feels really clean. The technician, Ben, is very nice and efficient worker.

Report a concern   November 8, 2019 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

It was a very good service visit. My carpet and furniture were cleaned and I felt that I had exactly the type of service I had wanted.

Report a concern   November 8, 2019 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Technician was kind and informed me about the entire cost and process before starting. He provided education about what to expect for dry time and how the areas would look after cleaning. He called when he was on his way and was prompt. The carpets look great!

Report a concern   November 8, 2019 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Employee was fabulous. I left a review on fb about him

Report a concern   November 8, 2019 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

I like there is no soap left behind. I like the treatment that fluffs up the carpet nap. I like how clean my carpets are when you guys leave and how they stay clean for a long time afterwards.

Report a concern   November 8, 2019 — Rated 7 out of 10 by G.C. Zerorez Salt Lake City
What could we do to improve?

Dry times longer than told. Not a problem for us but you may want to change estimates. I didn’t like paying full room price for small bedrooms with only walkways around a large bed but no accommodation for larger rooms. Just charged double. Feels like one way bias and not fair. Would have liked a phone call prior to ask questions and clarify estimates. Otherwise it was good.

Report a concern   November 8, 2019 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was fantastic.

Great job!

Report a concern   November 8, 2019 — Rated 10 out of 10 by Annie Smith Zerorez Salt Lake City
What do you like about our products and services?

Awesome !!!!!

Report a concern   November 8, 2019 — Rated 10 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

service was great

Report a concern   November 8, 2019 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great and did a wonderful job.

Report a concern   November 8, 2019 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

The tech was personable. He was honest and let us know about other services Zerorez has and let us make up our minds to add or not add without pressure.

Report a concern   November 8, 2019 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Clean and natural.

Report a concern   November 7, 2019 — Rated 10 out of 10 by Jason Reynolds Zerorez Salt Lake City
What do you like about our products and services?

We’ve used Zerorez twice now and service has been awesome. The Techs are friendly and easy going and do a fantastic job. It’s quick and results are great.

Report a concern   November 7, 2019 — Rated 10 out of 10 by Laura Smith Zerorez Salt Lake City
What do you like about our products and services?

I had Ben again at my new house. He was just as careful and thorough as he had been at my old house. He had me look over everything and "approve" all he did. He showed me spots he had tried to get out with several different products, but couldn't get. He was honest about it, but also tried all he could. He is friendly and polite. I think he's great!

Report a concern   November 7, 2019 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The guy that came to clean our carpet really did a good job, I was very pleased with him

Report a concern   November 7, 2019 — Rated 10 out of 10 by N.A. Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks new after cleaning and traffic areas of my carpet truly stay clean longer.

Report a concern   November 7, 2019 — Rated 10 out of 10 by Debbie Peterson Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was great. They called before they came and the service was wonderful. The young man who cleaned my carpet and stairs did a great job. He was very friendly and answered my questions. Would definitely recommend them.

Report a concern   November 7, 2019 — Rated 10 out of 10 by Emilee Prigmore Zerorez Salt Lake City
What do you like about our products and services?

Our carpet was 100 times better after getting cleaned with Zerorez! The guy who came to clean the carpets was extremely nice and made the whole experience better!

Report a concern   November 7, 2019 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpet Cleaned up very nice. The men that clean your carpet are kind and nice. They do a good job.

Report a concern   November 7, 2019 — Rated 7 out of 10 by N.G. Zerorez Salt Lake City
What could we do to improve?

The carpet was too wet to the point that in some places the color of the carpet was yellow

Report a concern   November 7, 2019 — Rated 9 out of 10 by M.A.D.F. Zerorez Salt Lake City
What do you like about our products and services?

Maybe my carpet is old. It didn't look as good this time. But I still like zerorez.

Report a concern   November 6, 2019 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

I love having Nord take care of my carpets! He is so awesome at paying attention to detail and being thorough! Zerorez has such a professional and friendly system of organization and performance. I LOVE Zerorez!!

Report a concern   November 6, 2019 — Rated 10 out of 10 by J.O. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning Tech (John) was prompt and careful. He did a good job on our challenging carpets.

Report a concern   November 6, 2019 — Rated 6 out of 10 by B.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I love the product and have used Zerorez before. But the person who did my service could use some customer management training. He kept trying to charge me for more things, more space, more treatments, kind of shaming me. In addition, I have a very sensitive nose and his smoker smell and BO were overpowering. He claimed he could smell dog urine, which I doubt, as I couldn’t smell it, only him. And He was rude. He lost credibility with me after the second attempt to raise the price, which happened four times. My previous experience with Zerorez, several years ago,
Is what I had expected. This was not that.

Report a concern   November 6, 2019 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Water only, no chemicals used

Report a concern   November 6, 2019 — Rated 10 out of 10 by R.W. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was awesome! I like how it doesn’t take all day to clean carpets, not a lot of water left in the carpet. It came pretty clean just a few traffic spots didn’t come as clean as I thought they might but they still look good & im sure traffic spots are hard to get totally clean. They do look tons better.

Report a concern   November 6, 2019 — Rated 10 out of 10 by Tally Stevens Zerorez Salt Lake City
What do you like about our products and services?

Very nice employees and they’re great about keeping in touch with me during the process.

Report a concern   November 6, 2019 — Rated 10 out of 10 by Richard West Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time, polite and very efficient. The cleaning is exactly what was promised.

Report a concern   November 6, 2019 — Rated 9 out of 10 by Marty Watts Zerorez Salt Lake City
What do you like about our products and services?

This is the second time we have used your services. Coming back says a lot toward how much I like the treatment. Saying that you need to tell the customer that drying time is longer than 8 hours. after 10 hours some areas were still damp. I will come back

Report a concern   November 6, 2019 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great! They were friendly and fast and on time.


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