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based on 31767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the idea that no harsh chemical residue is left in my home. I also like that the technicians are clean cut and friendly!
The last person that cleaned my carpets on Friday November 1st was really quick at the job, I don’t believe my carpets are as nice looking as they have been in the past.
I have used Zerorez for over 5 years now. The drying time is minimal. No chemicals are used in the cleaning process. Those cleaning the carpet are personable and are willing to "do over" if you notice a spot that needs it.
He was quick and efficient even after a set back!
We didn’t think Zerorez was any better or different than other carpet cleaning companies we or family members have used in the past. We felt he didn’t take very much time in each room and left the carpets wetter than usually have. Not sure I would use Zerorez again.
Courteous staff! Good job!
Your employee did a great job, he listened well to my instructions
Zerorez did a great job for me. I have forgotten the person's name who did my work, but she was friendly, courteous, knowledgeable, and hard working. I appreciate how well she took care of our carpets. Thank you for all that you do Zerorez!
First name removed W, West Jordan
I loved the services done, carpet cleaning and tile cleaning.
I received a call to let me know the service person would be here in about 30 minutes. Taylor, the service person, called when she was on her way and would be arriving in 15 minutes. She was very pleasant and informative. Really enjoyed having a young lady do the work at my house.
I am a little disappointed at how the upstairs carpet turned out. It is a little lighter in color and didn't clean as well as it had before, not sure why and not sure it could have been any better.
It had been quite a long time since I had my bedroom carpet cleaned. I was surprised by how clean it was afterwards; not like new but better than expected. Thanks so much, Hunter and Zeroez.
The people were friendly and polite. They worked fast and my carpets look like new! Will use their service again.
Awesome job every year. I would recommend Zerorez to anyone.
This was the best carpet cleaning I have had since moving to Utah. I have heard your ads on KSL many times. I enjoyed talking to Sheena, my cleaner and she was very helpfu. Will I call you again? YES.
This is the first time I've used Zerorez and will most definitely use them again. The service tech was kind and thorough and he did a great job. I would absolutely recommend Zerorez to others!
Courteous tech. He was very efficient and we always like how clean our carpets are.
I have had Zerorez numerous times and only once was i disappointed.
I recommend often
John did a great job cleaning our carpets in a very professional way
The cleaning does not leave a crusty residue like most carpet cleaning does.
Our guy was upbeat, friendly, and did a great job.
The technician was very thorough and did a very nice job. I will use zero res again
Professional staff that helps me with what ever questions about your product and service. Promptness and high quality cleaning of carpet and stone tile floors. Very through!!!
Hasa and his collegue did an excellent job on our carpets! World of difference in the before and after effect. I will use ZeroRez again for sure!
The technician was great. She was on time and did a fantastic job!
It was easy to schedule. Friendly technician. Carpets look great
Well I guess the vote is still out on whether Zerorez does not leave chemicals that attract dirt etc., but I do like the finished product. The carpet looks so clean and all of the stains are gone. I do know from past experience that chemicals can linger in the carpet and attract dirt, do we'll see how that goes. The guys on the job were very courteous and were very informative about how the pet stain process works. Thanks.
The price, Wow outrageous.
Offer a way whether it is through signing a waiver, to at least push some furniture pieces aside in order to clean the whole room that contains carpeting. As a customer, to make sure every piece of furniture is removed from the room each time is ridiculous as circumstances happen and that is not always possible. But to then expect that area won't be cleaned because the furniture wasn't removed? I would rather not clean the carpet at that point at all, if there is going to be a dirty box in one area of the carpet because everything was cleaned up to that piece of furniture. In my 25 years of owning a home I have never had a carpet cleaner refuse at least pushing, not lifting, one piece of furniture aside to make sure the carpet was fully cleaned. At least offer options for the customer to utilize in order to get the full carpet cleaned.
Javier (Hasa) was on time. I had an 8 AM to 11:30 AM appointment window. I would have liked a call the evening before advising of the 8 AM arrival time. I had 15 minutes scramble to be ready. Javier was polite, respectful and efficient. This is my second time using Zerorez, I would appreciate either a Senior Discount, an AARP Discount or a frequent customer discount. Otherwise I recommend Zerorez as “Five Star”.