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based on 31767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Austin was professional and did a good job.
My experience with Zerorez was great! The technician called me when he was on his way so I could be ready when he arrived. . He was very respectful of my home wearing protective shoe covers and he listened to my concerns and answered all of my questions. He did a fantastic job and did a walk through with me when he was finished to make sure I was satisfied with his work. I would definitely use Zerorez to clean my carpets again!
Carpet looks & feels clean & soft, not crunchy. Technician was friendly & fast. Only problem was removing some water residue from other laminate areas left by the hose.
Friendly and professional. Job done quickly.
I already called about this earlier today. I am frustrated and disappointed that I paid almost $500, with $250 of that for pet spot removal, and all of the spots are still there. I feel like the treatment was oversold and that it was never mentioned that, following the treatment, the stains would ALL STILL REMAIN. That was only explained to me over the phone today AFTER I had paid all that money for the extra treatment above and beyond my cleaning. I have recommended Zerorez to many neighbors in the past, but I won't be doing so any more, and I won't be returning as a customer.
Great service and communication. They were quick and thorough
The guys were great! I was alone in the office and they helped me put up chairs and equipment. Very Courteous. John the sales rep was very flexible and helpful! Thank you for your service. The carpets have dried and they look great! The guy (Angelo & partner) listened to our needs and paid extra attention to our trouble sports! Thank you again, you have a great team!!!
I am a repeat customer for several reasons. The employees are friendly, professional and respectful of the property they are cleaning. Yesterday, Emilio came and did an awesome job on the carpets, he spent little time in assessing what needed to be done and how and went right to work. I had to move a few pieces of furniture as he was cleaning. He explained the process, the charges and made sure everything was done to my satisfaction. Was pleasantly pleased with the young men who come each time.
The coordination of the service was as advertised, a 3 hour window, a 45 minute notice, two hours or less on the service, and agreed upon charges.
Yes, would recommend Zerorez.
Eric, (I think that's his name) was very pleasant and professional. He did a thorough job and our carpet was dry by evening! It looks great.
I felt James was on time, extremely thorough, and courteous. I took a long time on my dirty hallway carpet and it looks good.
Our technician did a great great job !!! The carpet was old but the cleaning really turned out nice. Thanks !
We had deeply soiled light colored carpets that cleaned up beautifully. And it didn't take days for them to dry.
The quality of service
Adam was super friendly and professional and wad very thorough.
My carpet always looks great.
Great job!
Low price for cleaning but gouging on upgrades.
Great customer service!!
Carpets look brand new!!
Price is good. Service is great
No crunchy carpets.
Those who come into our home to do our carpets are well trained, well mannered and do a good job.
I appreciated them calling back to resolve a charge made in error and to make sure I was refunded that amount.
You did a nice job on my carpets. Thank you.
In and out in and hour...excellent carpet cleaning.
First time using Zerorez and was very impressed. Quick and efficient visit that cleaned all the trouble spots. Hasa did a great job, 10/10.
You guys were quick, did a great job and also patient with me.
They were thorough and did a great job. They didn’t put pressure on me to buy more services like other companies have in the past, which I appreciate.
Carpet looks very nice after.
Fast scheduling, very kind technician that was delightful to work with, quick drying and our carpet was SO much softer (and this was 2-year-old carpet!). Thank you!
The guy who came out and cleaned our carpet was really nice and professional. He did a great job. We like that Zerorez dries faster and doesn't leave residue. Thank you!