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based on 31767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall was pleased, but you do need to get new containers for disinfectant; it dripped as the cleaner was carrying it through the house. It was a hectic morning so i wasn't able to follow up with him at the end to check everything. A couple of stains not completely gone; understandable, they'd been there for a long time. I just wish he'd taken the time to communicate that he'd done the best he could on them.
I liked that Conrad took the time to walk through the areas we wanted clean to make sure he knew the areas that needed extra attention. Our carpets look great!
Work done in a timely manner.
Care was taken to protect my home (shin guards on wall corners, slippers on the shoes).
Tech was clean cut and professional looking.
Quick in and out. Good clean carpets.
He was quick and thorough. He listened to my needs and concerns. I loved the results!
The only problem was that I scheduled the cleaning in the mornings (8:00 - 11:00 a.m.) He didn't come until 1:00 p.m. I did receive a call about 11:30 saying that he would not arrive for about 45 minutes. He finished around 3 p.m. I ended up having to take the whole day off instead of a half a day of work. It would have helped to know that there was someone scheduled before me so I could have worked the morning.
I will definitely use Zerorez again. I'll just plan my day differently.
Our carpet cleaner was on time, quickly done, and the carpet looks great.
Great work and quick. Offers a variety of services for different needs, such as pet stains.
over the phone you gave me an estimate of 135$, Stating the bathrooms for tile would be about $40 dollars!! The man I talked with said an average bathroom is 10 sq ft, I knew mine would be more, I also figured my hall would be more. The young man gets hear and tells me it would be first $274, then went down to $250 which is still almost double. I did figure it might get up to 150-160$. I believe it is a dishonest business practice to tell a customer the ave size of a bathroom is 10 sq ft, even my small bathroom is not 10 sq ft. Then to low ball an estimate with such an outrageous difference in what I was charge you have to know you are doing just that, giving a very very low estimate. I honestly believed all my bathroom except the master would be considered average size. I also believe you may low ball estimates intentionally, after all you give us a 4 hour window that we wait for you to come, taking up hours in my day, so that by the time you arrive your belief is no one wants to wait and reschedule with someone else. I consider this an extremely poor and dishonest business practice. Also I now have a bedroom that the carpet bubbled up, which it Was Not in that condition before!! So what can you do to make this right, refund me $100 dollars and come have the bedroom carpet stretched back to its previous condition.
The carpet looks great. Friendly, well trained, clean cut technicians. They are well informed.
You use a product that smells very refreshing and leaves my carpet and rugs awesomely clean.
Great at removing pet dander...
Clear price. Personable employee. Quality work.
We love how well your people clean the rooms, at a reasonable price, and with a quick drying time. Our carpet always looks so good after you come!
The service was excellent. I was pleased with the finished product. So clean and fresh.
Conrad, our technician, did an exceptionally good job. He was able to remove several stains that had defied the efforts of previous carpet cleaning services--including Zerorez. He was courteous and very thorough in his work.
Very pricey, carpets were very wet.
The man who cleaned our house was very nice, and thorough! We were very impressed!
Got it clean. That is what we needed. Very confident and knowledgeable staff. Scheduling was also very good.
The guy who did our work was great. Everything was so clean.
The price for removing animal urine is excessively expensive! The regular cleaning left old dirt mark's. The technician did not spend the time to do good quality work. Seemed more interested in charging for every little thing and hurraying to get finished. Worked one half hour and charged $208.
We like the way the system cleans, and that we do not have to vacuum immediately after. Your service is always excellent and your people well trained and courteous.
This recent carpet cleaning wasn't as clean as the last time it was done last year by zerorez.
Very polite and engaged worker came to provide the service. Thank you for doing a thorough job!
No soap residue!
John was very nice and professional
You did a great job, thanks!
Looks great!!!
Most people have deep dirt and other things that make your carpet dirty. Your technician explained to us that your cleaning system only cleans surface dirt. After paying an extra $500.00 he used a different system and still didn't get my carpets clean. Very disappointed.
Our technician seemed knowledgeable about the services we requested. He did a great job and could answer my questions.
Prompt, affordable, courteous and thorough.