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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience all around. 5 star service! Oh Thank you!
The rep did a great job for me. The pet odor is gone
Technician was thorough in explaining the process and he was very professional.
Professional, friendly, kind, did a great job on our carpets, and that products used smell great. I also liked that it dried quickly and the carpet was soft and did not have a stiff feeling.
Fantastic job!
On time, great service and beautifully clean carpets!
I've been using Zerorez for almost 20 years - in Seattle (Woodinville), Manhattan Beach, and now Park City. I have always been very happy with the results! My sister, who I swear is allergic to everything, is visiting, and she was able to sit on the sofa and loveseat without having an allergic reaction. We have 2 Labrador puppies... and they have the inevitable occasional accident. The thick wool rugs in our home are clean after Jacob treated and deep-cleaned them. I wouldn't use any other company to clean our carpets, area rugs, upholstered furniture, and granite counter tops.
That you dont use chemicals!
My carpet was wet for 48 hours and smelled for 3 days. Not cool, Frank!
I was quoted just under $300 on the phone and when the technician came it ended up being almost $700, they did an amazing job and I’m super pleased with the service but for just one room and a couch it was pricey.
Zerorez is always clean and professional. cleaned 5 rooms.
Great service
pretty great service, loved my technician. Carets dried quickly
I will be calling to talk to a supervisor or manager about the carpet cleaning at my home over the weekend. The spots in my entry way and on my basement stairs still exist. The spots in the entry way are faintly there but he mad them larger than they originally were. The spots on the stairs were not even cleaned correctly. The person who did the work had a bad case of body odor. I do not want him to come back to remedy the situation. If this is the type of service I can expect to receive, I will go back to AAA Restoration or another company. The past 2 times I have had the carpet cleaned, They have not done a thorough of a job as Angelo has done for me in the past. I can assume your training is the same but your cleaners probably do their own way when they get to the customers location.
I love that you don't use strong smelling chemicals. My technician was prompt, friendly and worked quickly. My carpets looked amazing after he was done. Also, ZeroRez was the least expensive quote I got after comparing about 5 companies. I will definitely use you again and recommend you to others.
Friendly and fast service. My carpet looked great!
I loved that the technician came towards the beginning of our appointment window. They were quick and kind. Our carpets dried within about 8 hours and they feel fluffy and amazing.
The service person was very good! very nice and friendly! worked very hard.
Nathan was such a joy to work with! He was so helpful,knowledgeable and so personal! He left my carpets so clean and soft. I tipped him as he deserves the tip. I would so recommend and I will be using zerorez in the future! Love the service and the professionalism of there employees! Nathan is AMAZING! I would request him in the future! Zerorez, you need to keep that guy!
Quick and friendly. Thorough and clearly explained service.
You stand by your service. Thank you"
Techs (Nigel and Conrad) were great to work with. We had a difficult little situation and they were very accommodating. My carpet looks, feels, and smells better than it has after using other companies. I only took a point off for the girl who did the scheduling because I found her quite rude, unsympathetic, and inflexible.
Best ever!
Surprised how soft the carpets feel after the cleaning. We will see how the upgraded stain guard actually will work.
Great service! Arrived on time, texted me when they were on his way. Mitch took the time to tell me about the condition of my carpet. Answered all my questions, was efficient, pleasant, and prompt! Could not ask for more!!!
Thanks Mitch and Zero-Res
Great result, expert technicians and reasonable price.
Our technician was personable, informative and did a great job explaining everything. The carpets look great and I like that they will come back within a certain timeframe if anything needed to be touched up.
The end result was perfect! Jacob was our tech and he explained everything from beginning to end, answered all of our questions, and was friendly. It was a great experience.
Urinated in the toilet, left the seat up and did not flush. Also left the back door unlocked.
Did a great job