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based on 31759 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets do not look clean. Stairs look horrible. Our rug, half cleaned. Request a revisit to correct problems. Also, possible damage to master bedroom carpet.
They did a very good job. The spots that needed attention all came out.
On time, friendly, professional
The technician was courteous and professional. The carpets looked great and dried in a timely manner. I was very pleased!
on time and quick
I can't even tell the carpets have been cleaned. The rep must have been in a hurry and didn't have time to do a decent job. It was a total water of money. Now I need to pay somebody else to clean my carpets.
The gentlemen were very nice and thorough
Timely service. Had stinky carpet in trailer. They did a great job.
Do a fast and thorough job!
Great customer service, they really do want you to be satisfied!
more accurate appointment times
I like the way they do my carpets. They have great workers.
I was converted to zerorez when I had an old carpet that looked like it was done. I had it cleaned hoping to get a few more months out of it until I could replace it. I had had it cleaned a number of times before, and it looked good for literally a week, then it would quickly go back to looking like old worn out carpet. After using Zerorez, we got several more years out of that carpet. It was a high quality carpet, and just needed the proper care. Since that experience, Zerorez is the only carpet cleaning service we use.
Friendly technician willing to answer questions.
My only complaint is that it takes way longer for carpets to dry than the 6-7 hours time drame.
Tech was polite and did a great job.
I didn’t feel like the zerorez method got y carpets all that clean, especially was dissatisfied with the cost vs outcome. Overall I feel like I got ripped off.
Everything was great, very happy with carpet and tile cleaning!
I shouldn't have to say this, but your folks shouldn't take off their mask, even briefly, when in my home. Before I let them into my home, I specifically asked what safety measures they'd take. They said they'd be wearing masks. I took that to mean they'd keep them on while in my home. The smaller gentleman kept pulling his mask off/on when he didn't think I was looking. I don't want your germs sprayed around my home, period. Keep it on. I also had to ask that same person to make sure he got all the way into the corners and edges as they'd missed a couple areas in the closet where we were particularly concerned about pet odors. The other, taller gentleman was a little difficult to understand at times, but he was responsive and did a nice job, particularly in our master bedroom.
Quick, professional, knowledgeable! Everything was perfect! Carpets look great!
Our technician did a nice job. He had his mask on when he came, but he dropped it below his nose while he worked and even when we talked. I wish he would have worn it properly during the entire time he was here.
I used to have wall to wall carpeting and paid $400 or so for quite a few whole rooms to be cleaned and pet treated. I just had a treatment for some area rugs and it was just as much. Doesn’t seem reasonable. The tech did a great job overall though.
The service was on time, informative, efficient, and worked! Fantastic job, Zerorez!
Stain removal needs to be improved. The associate was good at telling me that he couldn't get stains out, but why? Part of carpet cleaning is stain removal and he was hardly able to get any of the stains out.
I liked that my spots all came up and the technician was good and friendly.
The technician was very knowledgeable and the service was great.
Help move the furniture
Zerorez has great customer service. I had some questions regarding my appointment and when I called they were very helpful. When the technician came to my home he was professional and very knowledgable about the products. He did a great job cleaning my carpets. I love how there is no soapy residue and that my carpets aren't "crunchy" when they dry.
Leaves no soap residue and does not fray the carpet. The guy that came out to do our carpet was professional and courteous.
Thank you for sending such a kind and polite young ms. He did a fabulous job. 🥰
Quality staff with great results!