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based on 34868 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician arrived early and did a great job in about 2 hours. He was also able to move furniture slightly to be able to clean under it. Some furniture was too heavy and immobile so we told him to skip those pieces. It was a lot of work for us to move furniture to prep our home but it was totally worth it.
Zerorez gave me candid advice about me not needing an additional service for pet cleaning, saved me money. And they were prompt and did a full professional cleaning with what I did need, three rooms. Great communication these folks!
The professional gentlemen that showed up and cleaned our carpets in a fast and timely manner.
You always do an amazing job cleaning my carpets. It looks and feels better than I expected. Thank you for being prompt, friendly, throrough and efficient
The technicians who came were accommodating and efficient.
Still waiting to hear back from management Phone number removed
The product used for cleaning was not a harsh chemical smell. The technician was very thorough and quick. My carpet smells and looks so clean. I would recommend this company to anyone!
The service was really great
That your product is non-toxic. Cameron, your technician, was very personable and respectful. He explained that because my carpet is older, high traffic areas might not come totally clean.
Jacob was great at explaining the issues and being very transparent on pricing, the service, etc. The cleaning was doing very well and was better than we were hoping for. I would recommend Jacob and Zero Rez without hesitation.
The first technician didn’t remove all the stains in the carpet was quite wet even eight hours after cleaning. When the second technician, Hayden came, he was able to remove the stains in the carpet, dried much faster. He did a great job. And explained everything very well.
Can and cleaned three rooms
We noticed a significant problem with our stairs the night after our morning's cleaning: there are new color streaks up and down our stairs. I called and left a message that night, and called three times the next day, and sent pictures as requested, but still no indication that zerorez is going to check out our concern. Also, several spots remain in our upstairs carpet that we had prioritized. In short, I feel our " 30 day love it" guarantee is not being honored. I'd like a response to our request and either an attempt to correct the new streaks or a refund in the amount that would allow us to hire another company to redo the trouble spots. Please don't leave us in the dark.
Carpets get very clean, dry quickly, easy appointment setting process with great communication throughout!
Very poor job. Carpet hardly cleaned and completely streaked all over
Our zerorez technician was very friendly and worked fast to get it done!
I have used this company on July 8, 2024 and I was so thankful to my co worker that he recommended this company to me. I was about to change the carpet on my rental property and I knew that it would cause me a fortune. However, I said I will give it a try to get it clean by Zerorez and I did not regret my decision. Zerorez has saved me a fortune, I was so delighted with the result, my carpet looked so clean and the cost is reasonably acceptable for their job well done. I highly recommend this to my circle of friends and I have scheduled another cleaning for my personal house. The staff are also courteous and very professional especially William Kemp, who cleaned my carpet.
friendly and very professional.
La puntualidad y calidad de su servicio
Ruined my laminate flooring. Still waiting on a call back from someone who handles damages.
They did a good job.👍
Great Customer Service! Thank you for your help with the tile and grout cleaning project.
Noah was awesome and went the extra mile to make sure my carpets were done correctly. Thanks!
Easy to make an appointment. The friendly tech arrives on time and works diligently, getting the work done in a timely manner. Prices are reasonable and the carpet looks really good afterwards.
It is very expensive. My latest cleaning was great but they have been hit and miss. The app does not let you select area rugs.
The employee for ZEROREZ was very precise and worked his heart out to do the job I needed done! He wasted no time in finding out where any spots were did a wonderful cleaning job!
For over a year, I have asked for someone in the business office to call me about setting up a corporate account. I have NEVER received a response from anyone. Zerorez makes it very difficult to do business on a corporate level. Please call me before I move on. Thank you. Name removed Phone number removed.
The carpets were really wet and took a long time to dry. I would also love some help on moving things. I’m older and live alone most of the time so I could use some help. The carpets look nice today. Last time it seemed like some of the stains returned pretty quickly. Don’t know if it was residue or just poor care on my part. Overall, the cleaning is good, the technician was efficient.
When I didn’t him my carpets were clean enough they came back and cleaned them again. Very happy with their commitment and services.
Our tech was great and very helpful.